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Customer Service Center

A customer relationship management application designed by OverDrive Solutions.
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The Customer Service Center is will aid you and your staff in providing your customers with the highest level of service and in-turn increasing customer loyalty. This product allows you to give your customers the information they need immediately, without having to put them on hold or call them back.

This product helps you meet the challenges of providing a high level of customer service by providing your staff instant access to a complete repository of customer information and interaction history. This allows your customers to be assured that, no matter whom they work with, that staff member of yours will always be equally well informed and able to help. The resulting ‘customer intimacy’ promotes loyalty and improves your bottom line.

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