Cloud CRM

Really Simple Systems Cloud CRM is aimed at small and medium sized organisations or departments of larger organizations who want a simple, easy to use online CRM sales, support and marketing system. The hosted CRM model is particularly suitable for companies with multiple locations and people who work remotely or at home.

Our Online CRM is hosted completely by us. There’s no software to install, nothing to maintain or backup.

Access your CRM from anywhere, on any device

• Access the CRM system from anywhere that has Internet connectivity: in the office, at home, on the road, in a café.
• Log on with your desktop, laptop, Mac, tablet or smartphone.

By delivering CRM as a hosted application over the web the burden of IT support is removed from the customer.

• Really Simply Systems handles all maintenance & backup to make sure that you can access your CRM system 24/7/365.
• No maintenance or upgrade costs
• No expensive extra hardware or software that needs to be purchased, maintained and replaced.

CRM Sales

Manage your customers, prospects and sales pipeline. Everything managers need to control access, produce sales forecasts and run activity reports.

Features include: Account & Contact Management and Report Writer

Marketing

Email Marketing, Newsletters and Campaign Management all integrated with your CRM system.

Everything you need to execute, manage and report your marketing campaigns and activities, built right into your CRM system.

• Use Email Marketing to send newsletters and track response.
• Capture leads from your web site and automatically put them in a drip marketing campaign.
• Track the ROI of every marketing campaign through from enquiry to sales.

Customer Service & Support

Keep your customers happy with timely support

• Deliver great customer service by making sure all requests are dealt with efficiently and nothing gets forgotten.
• Prioritize support requests with customizable SLAs (Service Level Agreements) and real-time response reporting on your dashboard.
• Speed response by automating incoming emails and managing the support queue.
• Gain insights by reporting on closed cases, response times, frequently asked questions.

The Cloud CRM integrates with accounting systems SageOne, KashFlow, and Xero.