ServiceChannel
1 Review 5/5 ★ ★ ★ ★ ★A facilities management platform with a web-based dashboard for the real-time management of high volume service requests.
Product Overview
ServiceChannel is a facilities management software that uses a web-based dashboard to manage repair and maintenance programs. ServiceChannel lets facility managers find contractors and suppliers, enter service requests, track work orders, and process payments. The cloud-based solution can work across multiple locations and facilities.
ServiceChannel has a marketplace of over 70,000+ providers, which makes it an effective third-party service provider channel. This integration allows the ServiceChannel platform to be a complete solution for businesses.
Pros
- Reduces time spent on invoice processing
- Developer regularly makes updates based on user feedback
- Integrates with additional software like CMMS
Cons
- Pricing details not available from the developer
- Terminology can change between modules
Target Market
Mid to large-size retail enterprises with multiple sites requiring efficient facilities management and maintenance.Video Overview
Key Features
- Repair and maintenance management
- Asset management
- Parts & supply management
- Provider performance
- Proposal management
- Preventive & scheduled maintenance
- Settlement/payment processing
- Data analytics
- Spend optimization
- Compliance and risk management
Service Provider Marketplace
- Over 70k providers to choose from
- Pricing breakdown for each service provider
- Network monitoring and coaching
- Metrics chart for speed and cost
Product Overview
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User Reviews of ServiceChannel
Write a Review
In 2008 we started searching for a CMMS type company that would serve our needs. We landed on ServiceChannel for several reasons. The cost was right for us, as well as the willingness to integrate. We had a proprietary piece of software that everyone knew how to use and didn’t want to give that up. You’re going to be really reluctant to stop doing what you’ve been doing and start something new. We needed an integrated CMMS, and ServiceChannel was one of the most willing.
The customer service from ServiceChannel was great for us. It integrated with our tools and we liked the IVR system. We are able to require that the vendor sign-in and sign-out from the job site.
