mHelpDesk

Worst user experience. System behaves differently in every different scenarios . Slow as hell . Import / Export functionality is just bad so goody bye to your old data.

Worst application , creating a custom application from scratch would have been much better. Maybe using excel sheet is better approach then using this application

Jumping in with mHelpDesk, I was able to build my entire system out on the fly. I put it in my basic information to start, and as we started new jobs, we’d just add them in.

The most important thing with mHelpDesk is the organization and the information… the fact that I’m able to have all my customers’ information at my fingertips. We can send our staff to a customer location and they don’t have to call me to ask for the wifi code or the password for the service. They’re all in the customer notes in mHelpDesk.

mHelpDesk has freed me up. It’s given me more time to focus on making more money, which is the important thing. I’m not wasting time on frivolous projects, and when I do have to get involved, I have the time now.

When we tried mHelpDesk, everything seemed to flow seamlessly. Scheduling the job, building the estimate, converting that to a job and invoice—mHelpDesk made these processes quick and smooth. We were really impressed.

Estimates in mHelpDesk also keeps us honest. Everything is in our price list. My tech can go right on his phone, add this size unit, supplies, rebate and done. He can show the prices and estimate on this phone [to customers]. There’s no fudging it.

We couldn’t have had growth without a program that works so well as mHelpDesk. We wouldn’t have been organized and our customers would’ve seen that and called someone else.