RazorSync
2 Reviews 5/5 ★ ★ ★ ★ ★A mobile field service management software designed for small to midsize businesses.
Product Overview
RazorSync is a mobile field service software solution for small to medium-sized businesses, offering mobile and desktop capabilities. Key features include customer management, scheduling and dispatching, field worker management, job estimating and invoicing, and GPS tracking.Pros
- Has precise job duration estimates with real-time traffic conditions and GPS locations
- Integrates with QuickBooks
- Mobile app for iOS and Android
- Has an online customer portal for requesting service, submitting payments, and reviewing quotes
Cons
- Field technicians can't view their own time records through mobile app
- No built-in purchase order system
- Unable to assign multiple technicians to a single order
Target Market
Small to medium-sized businesses in HVAC, plumbing, IT, landscaping and lawn care, security, and electrical contracting.Video Overview
Primary Features
- Customer Portal: Allows customers to view account updates, pay invoices, and manage service requests.
- Customer Management: Allows businesses to store and manage customer records, including work history, notes, photos, and communications.
- Mobile and Desktop Compatibility: Supported on desktop, iOS, and Android devices, allowing users to operate their business on the go.
- GPS Tracking: Offices can monitor and adjust field workers’ schedules and routes in real-time.
- Notifications: Sends email notifications and text messages to field technicians, reminding them of work schedules and routes in real time.
- Integration with QuickBooks: Automates bookkeeping process by integrating with QuickBooks.
Pricing
RazorSync offers four plans: Solo, Team, Pro, and Enterprise, alongside a two-week free trial. Plans are charged monthly or annually, with the annual price being a cheaper option.
Product Overview
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User Reviews of RazorSync
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With RazorSync I can run the entire operation from the field. I have no office employee expense. My entire payroll goes to revenue-producing field staff. I keep one more truck on the road that way, a benefit easily worth $120,000 a year in business, $30,000 to $40,000 in profit.
We win jobs because of RazorSync. Beginning with scheduling an appointment, we use it for every communication. It presents an image of competence and professionalism. TA customer told me my bid was $800 higher than another, but he knew from our communications that we would be there to resolve any issues quickly. I give RazorSync full credit for getting that job.
Any business out in the field — plumbing, electrical or another — should use some program like this. I’ve recommended it to four or five people so far.
Since all customer information is in one location, entering orders is easy and ef?cient. All of the information is centralized and easily shareable with those who need it, when and where they need it. Without a doubt, RazorSync is an essential tool that brings value to our business every day.
