An integrated ERP solution for government agencies and schools.
Munis is an ERP solution designed to handle public sector needs. This solution is completely integrated and is best used by government agencies and schools. The ERP system manages financials, procurement, human resources, payroll, and revenues.
The top features and benefits of Munis include:
The software is not customized and strangely designed. The biggest issue is the customer service. Tyler does not care about customers. Beware that anyone that purchases this program, you are on your own. There is no help.
It is web based, so that is a nice modern feature. Also documents can be attached to some of the accounts.
There is no customer support. Munis promises the world but will not be there when you need help. There is always someone more important that they have to attend to when you need help
Doesn’t do well with mending with other applications. It’s own internal apps are not even close to best of breed
Before we had Munis, we were doing everything by paper. In just our HR side, we’d go to hire a new employee and it would take 3 weeks to find the paperwork floating around the city before someone signed off and hired that person. Now it takes us 24 to 48 hours to hire a person because we put everything into the Munis system and use workflow to be able to track it and get it posted to our live payroll system.
Tyler is flexible enough that if they do not have a specific module for it, we can still find a way to process it through our system. It has helped centralized us. We use our Board of Education, Library, and Stadium to all centralize these into one location. We could then decentralize some functionalities back out to them. The software has let us work together better than before.
The challenges we had was communicating with the customer. The local utilities did not have a way of connecting or communicating besides through mail.
In the past when we had a service outage due to a busted service main or a fire hydrant, we’d turn off the water main and that prompted a lot of phone calls into our office.
Tyler Notify let us notify our customers in a matter of minutes to let them know they missed a payment, that their services would be disconnected, and let them make payments online to prevent service being shut off. It’s been a huge leap forward in our customer relations.
The time frame of implementation was a matter of hours. Had I known going in how long it would have taken to implement and training, I would have only used a half of a day. It could not have been simpler. I’d recommend this to any utilities company.