An automated customer service agent that learns to serve your customers
ccRobot is a cloud-based help desk solution. It automates customer service conversations via live web-chat, SMS, instant message (MS Lync, Skype, WeChat, etc.) or in native apps. With ccRobot, you can provide 24/7 access to your services for your customers with zero wait time, and you can mitigate spikes in inquiry volumes and scale your service capacity easily.
ccRobot is trained on-the-job like an employee, instead of programmed as traditional chat-bots are. Like an apprentice learning from his or her master, ccRobot works side-by-side with a live agent and grows smarter naturally everyday like a human and without programmers’ involvement.
ccRobot uses the most cutting edge machine learning in the industry, which means it learns very fast. Your organization can start using it right away, and see the impact almost immediately – both in terms of reducing cost and improving customer experience.
Unlike traditional artificial intelligence-based chat-bots, ccRobot supports all known written languages, as well as mixed-language dialogues (e.g. sentences that combine 2 or more languages).
ccRobot is trained on-the-job (like an apprentice by his master), rather than by programmers and technicians in isolation. The result is far more natural, seamless and intuitive style of conversation that customers love.
Unlike traditional chat-bot deployments, ccRobot can be deployed gradually and without the risk of poor customer experience in early phases. The system includes self-assessment capability, escalation processes, and operator consoles to maximize impact without the traditional pitfalls.
ccRobot outperforms competitors across industry benchmarks, including:
Where should ccRobot be used? ccRobot is suitable for both large and small organizations. Popular industry applications include:
No reviews have been submitted. Do you use ccRobot? Have you considered it as part of your software evaluation process? Share your perspective by writing a review, and help other organizations like yours make smarter, more informed software selection decisions!