Support Suite

An omnichannel customer support system

About Support Suite

Zendesk Support Suite is an omnichannel messaging platform for improving the relationship between customers and your business. This software allows your business to have natural conversations with your customers using the contact method they’re most comfortable with. The suite is sophisticated enough to meet complex needs for global corporations yet simple enough to run in small scale operations.

The Support Suite uses single set of tools and processes to allow the same level of work the same on any channel. Channels covered include: Email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Twitter, WeChat, and more.

Video Overview

Features

  • Social messaging: WhatsApp, WeChat, LINE, Facebook Messenger, and Twitter Direct Messages
  • Voice and SMS
  • Live chat and embedded support
  • Self-service and knowledge base
  • Customer context
  • Analytics and reporting
  • Business rules and routing

Pricing

Zendesk Support Suite Professional plan is available starting at $89 per month per agent. An Enterprise-level plan is also available at $149 per month per agent. This version of the suite includes more features.

Product Overview

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