Guided by the need of today’s users, Epicor ERP is a global enterprise resource planning solution that delivers the choice, flexibility and agility to drive growth and opportunity throughout your business.
A single, end-to-end software solution for business, Epicor ERP is available on premise, hosted, or in the cloud. Epicor ERP offers a modular approach with robust capabilities focused on reducing costs, streamlining processes, and improving customer responsiveness across the enterprise–all top priorities toward achieving continued growth and profitability.
Epicor is dedicated to providing integrated ERP Software with solutions for customer relationship management (CRM), manufacturing operations, supply chain management (SCM), human capital management (HCM) and more. Leveraging innovative technologies like Web services, Epicor develops end-to-end, industry-specific ERP designed to meet the needs of the manufacturing industry. With the scalability and flexibility to support long-term growth, the Epicor ERP is complemented by a full range of services, providing a single point of accountability to promote a rapid return on investment and low total cost of ownership
Effective Governance, Risk and Compliance (GRC) initiatives help companies and their employees stay compliant, and ensure that employees at all levels of the organization are aware of the associated risks of non-compliance.
Epicor GRC is delivered through a combination of embedded capabilities, modules and related services. Compliance is at the heart of the design of the software and Epicor takes every effort to ensure that any new functionality is consistent with published international standards and best practices. These include published standards in corporate and financial governance such as international accounting standards (IAS), international financial reporting standards (IFRS), and other generally accepted accounting principles (GAAP) while also incorporating support for international trade standards such as restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS), Waste Electrical and Electronic Equipment (WEEE) directive, the North American Free Trade Agreement (NAFTA), and the International Traffic in Arms Regulations (ITAR).
Epicor GRC is designed to tackle these very requirements through a combination of capabilities covering: Enterprise Performance Management, Security Management, Business Process Management, Financial Governance, Global Trade Compliance, Environmental and Energy Management.
Customer relationship management (CRM) strategies are as important to business today as they have ever been. Epicor CRM helps you stay ahead of the curve and successfully meet the challenges that the market brings ’ helping you manage your entire customer lifecycle, from prospect to cash to care effectively, improve operational efficiency and accelerate growth ’ both internally and externally.
Modular in design, the Epicor CRM suite of modules includes Contact Management, Marketing Management, Campaign Connect, Lead and Opportunity Management, Case Management, Sales Connect and Mobile Connect.
The pace of business continues to accelerate. To keep up, your organization must move rapidly with precision and agility, reducing reaction time and optimizing performance. You can’t afford to miss an opportunity or delay a necessary course adjustment. Today’s information workers what decision support in real-time, and they want it deployed in the tools they already use, day in and day out. Epicor Enterprise Performance Management (EPM) is an end-to-end solution that removes the barriers to better business insight through a combination of intuitive user experiences, user driven key performance indicators (KPI), and pre-packaged analytics that have real meaning to the business. Epicor EPM leverages the advanced analytic capabilities of the Microsoft platform and incorporates modern Web 2.0 concepts for unprecedented ease of use and ultimately business results.
The combination of a competitive, global environment and mandatory regulatory compliance makes successfully managing your finances one of the biggest challenges you face. Epicor Financial Management offers a refreshing new approach to business, a suite of accounting applications built for the highly regulated post-Sarbanes-Oxley Act world, built around a series of global engines that support effective financial management and control anywhere.
Epicor’s Financial Management software solutions deliver manufacturers the tools and functions necessary for creating value through monitoring financial conditions and decision making. Easily monitor and track invoicing, payments, asset management, payroll and benefits in order to cut costs and improve cash flow. Epicor’s financial modules can assist you in boosting your bottom line-the definitive test of your success and competitive advantage.
Epicor Financial Management tools include:
Epicor Financial Management is distinguished by its broad focus on managing processes and resources, both within and across locations, companies and global boundaries.
Epicor Human Capital Management (HCM) encompasses a range of solutions that help manage an organization’s most valued assets–it’s employees–in a strategic and coherent manner. Today’s HCM solutions demonstrate the progression beyond the confines of the HR department, core payroll services and human resource management systems (HRMS) to managing and developing talent and labor resources on a global scale, both strategically and cost effectively. Epicor HCM delivers the necessary software support for all employee-related functions whether distributed or centralized. This enables organizations to manage a geographically dispersed workforce in a global manner, ensuring support for various local payroll and legal reporting requirements.
An effective enterprise maintenance management solution for monitoring and managing the deployment, performance, and maintenance of company assets may be the single most important tool for preventing operational surprises. Epicor Maintenance Management enables manufacturers, distributors, and services organizations to save time and money by optimizing maintenance resources, improving equipment up-time and maintenance staff productivity.
Maintenance Management provides companies with a comprehensive toolset for production and facilities equipment maintenance that is critical for running their business. It has been designed to address maintenance request processing, planned preventative maintenance (according to predefined schedules), and ad hoc break/fix maintenance processing for a single piece of equipment.
Managing disparate business units offers unique challenges and opportunities with respect to centralized or distributed operational control, enterprise-wide visibility, inter-company supply chain management, and financial consolidation. To support the needs of today’s increasingly distributed business; Epicor offers robust global business functionality within its design.
Alongside comprehensive multi-company functionality is end-to-end multi-site management which provides companies with multiple facilities, flexible options when setting up operations. Some companies may prefer to run most business functions centralized within the same company but at multiple facilities, or they may run completely separate company entities with the ability to consolidate financial information at month or quarter-end. However you choose to define your business, Epicor supports transactional functions between systems and entities including inter-company transactions such as inter-company orders, transfer orders, and shipments between plants and warehouses. Epicor facilitates these scenarios within a single application that is flexible enough to grow with you as you expand your business. Epicor Global Business Management offers organizations the essential tools needed to create and maintain a single version of the truth.
Epicor Multicompany Management capabilities can assist your business in consolidating operations such as procurement and accounts payable as well as offer enhanced tools to improve operational visibility across companies.
Automation of inter-company financial transactions as well as financial recognition optimizes enterprise performance to shorten lead times on key product lines. Additionally, from a financial perspective, multicompany organizations may choose to not only report as individual entities but also consolidate multiple currencies and report across business entities to a single consolidation company.
Underpinning this functionality is a complete technology framework to support global enterprises that is scalable, offers choice in deployment, and includes a set of productivity enhancing tools designed for global business operations.
Performance-driven companies have mastered the art of predicting and responding quickly to changes in customer demand with minimal business interruption. Whether you are a global, multi-site enterprise or a single-site manufacturer or distributor, precise and flexible planning and scheduling is imperative to efficient and profitable operation.
Epicor offers a comprehensive solution for forecasting, material requirements planning (MRP), scheduling, and advanced planning and scheduling (APS) to meet the needs of today’s agile businesses. For companies with complex processes that require project management and resource management capabilities, Epicor Planning and Scheduling offers a comprehensive solution that is baked into the fiber of the product for unparalleled operational visibility.
Epicor Product Data Management (PDM) serves as a central knowledge repository for process and product history, and promotes integration and data exchange among all enterprise users who interact with products’including project managers, engineers, salespeople, buyers, and quality assurance representatives.
Epicor offers a solution for manufacturers that manages the powerful information traditionally contained in engineering documents, plant floor routings, change orders, sales orders and quality documentation within a single solution that is easily shared across the enterprise.
Promoting collaboration throughout the value chain, Epicor PDM provides a complete end-to-end solution to manage all aspects of a product’s lifecycle, enabling enterprises to control the enormous amount of electronic documents that they produce.
Whether you manufacture complex solutions or simple products, you need strong production control in order to build a competitive advantage. As the global marketplace continues to shrink profit margins and customers become more demanding, businesses are looking for agile solutions that can provide the infrastructure they need to respond quickly and efficiently.
Epicor offers a comprehensive solution for make-to-order, mixed-mode, make-to-stock, engineer-to-order, and configure-to-order manufacturers; including light assembly features for distribution businesses. Modular in design, the production control suite of modules include Job Management, Lean Manufacturing, and Manufacturing Execution Systems (MES).
Epicor Project Management is a comprehensive solution for project managers who plan and execute simple or complex projects that can require intricate multilevel phases as well as strict costing and complex billing. Embedded within the robust capabilities of Epicor, Project Management utilizes the detailed estimation, planning, scheduling, costing, and supply chain logistics of Epicor for complete control and analysis of any project. Resource Management provides a detailed representation of resource capabilities and availability. Time and Expense Management and Approval ensure projects accurately reflect true costs and the comprehensive Billing and Revenue Recognition functionality guarantee compliance with contract requirements and accounting standards. At all times, throughout the whole process, embedded Project Analysis and reporting combined with Business Process Management provides accurate and up-to-date status information and meaningful alerts.
Epicor Quality Assurance ties together all quality functions, whether it is scrapping end parts, rejecting raw materials, or tracking first article inspections. Inspectors have queues of items to inspect with full disposition and corrective action follow-up. Production floor employees can indicate parts are non-conformant, which moves them into an inspection queue. Parts that fail inspection may be selected for review by a material review board.
Quality assurance and equipment calibration test plans can be created using the Epicor Configurator, allowing the definition of the data required to be captured and the application form needed for that data entry. Rules can then be created for determining pass or fail criteria. In the event of a failure a NCM (non-conforming material) record is created for processing. All test results are stored for future analysis and review. Epicor Quality Assurance offers your business the competitive edge to make your products right, every time.
Customers’ demands for choice and flexibility translate to real opportunity for companies that can respond with agility and speed. Solutions that support your need for information about products, capabilities, and customer information can offer measured advantage against competitors and ensure your company high marks.
Not only are businesses today looking for price, quality, and delivery, they expect fast and accurate responsiveness in all supplier interactions. Suppliers that can successfully demonstrate how easy it is to do business with them’that they have the tools and systems in place to support complex processes, products and services’are realizing real competitive advantages.
Epicor Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel. Epicor understands that customers want rapid response service. Epicor Mobile Field Service locates and dispatches field personnel to the customer site, while updating work order and mobile inventory statuses in real time from the field. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs.
Linking the trading partners, process and systems that make up your supply chain has become the differentiation you need to achieve industry leading performance. Removing processes that do not add value and synchronizing processes within and outside a company enable you to meet customer demands for lower cost and faster delivery. Epicor provides the most effective coordination from initial raw materials to the ultimate consumption of the finished product by providing the visibility you need throughout your value chain.
Epicor offers you a full range of Supply Chain Management (SCM) capabilities, built within a single business platform, based on industry leading service-oriented architecture (SOA). Epicor SCM is a full suite of enterprise application capabilities including purchase management, sourcing and procurement, inventory management, advanced material management, warehouse management, and handheld and is complemented by order and demand management capabilities of Epicor Sales Management. Combined, you have the solution needed to satisfy customers and customer demand in today’s increasingly global market place.
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Service was great initially and now it’s all online don’t seem to know how to solve the problem. They never get back to you, and mind you there aren’t that many issues, but when we do have to use them their streamlining and support have not improved.
I have used and managed Epicor ERP installations since 2007 and I can’t imagine using anything else! From quote to manufacturing to sales and after sales service Epicor 10.1 does what you need it to do with real time reports that you can design and customize to fit your needs.
I love the way Epicor 10.1 has all the data at my fingertips. I can see it in a query, dashboard, report or extract the data to use in other reporting packages.
Epicor no longer releases individual patches to fix an isolated issue. They replaced it with bi-weekly releases of ALL the fixes that everyone needs. At times to wait for a patch may be more than 2 weeks.
We have been on Epicor 10.1 for over a year and it is a vast improvement from 9.05. Speed, layout, ease of use, reportability on anything that is tracked in the system is great. We use all of the modules that come with the basic software across all of our business and most of it works great.
I like the ease of use, readiness to train and find what you are looking for, especially with the new search function and how easy it is to get reports on anything
Scheduling seem very cumbersome and very hard to use, not user friendly and there seems to be some cases where orders or quotes seem to get stuck and you can’t do anything with them.
I use Epicor Eclipse ERP for wholesale. Very powerful package for inventory, sales, and warehouse management. Has a lot of extra add-ons available for state of the art wholesale business, and numerous third-party providers with good peripheral programs like B2B, B2C, invoicing, tax handling, and BI. Reporting is weak (although custom reporting can be done by a techie), and third-party dashboards are almost necessary for executive level summary information. We have had very minimal down time and fairly responsive support. If you are considering the package, just make sure you understand clearly what you need or want for your business—the add-ons can get expensive up-front and in monthly fees. Do good negotiations up front!
Powerful integration between all areas of inventory, order management, and warehouse management.
Cost of add-ons; many add-ons ought to be part of the core package.
Epicor Erp helps us to track all of our processes in real time. We can see how are costs compare with the price we are getting paid for each job. It also has functions to create purchase orders, shippers, and to do monthly finance reports and communicate with banks. Epicor does more than we even use at our business. But we can pull reports to help track progress on all the jobs in the plant and keep everyone informer. I enjoy using Epicor. It can take some getting used to as there are steps to get to your end goal and sometime it can be tricky but it is worth it.
I like how I can create a sales order and open a job and start tracking everything right away. I like being able to see real time costs so we can stay on target for our margins. Epicor also has many customization features so you can create whatever kinds of reports you want.
I don’t like how sometimes things get stuck and you can’t do what you want. Some things take multiple steps to get to your end result that seem so simple. But not too bad.
Epicor Eclipse is easy to use and easy to learn. I have only been with this company for about 8 months and had never heard of Epicor or Eclipse and I am getting around pretty good already. Actually I have been for a couple of months now. One thing I like is that there is a whole community of users that share their tips and tricks for using the system which helped. The representatives with the company (that I have spoken with) are patient. I do agree that the support fees are way to high, but, on the other hand, in my opinion they do a lot of behind the scenes work. We are using an older version and I am excited about the chance to move up to a newer, more aesthetically pleasing version in the near future. Epicor offers training after the installation (for a charge per person) in the form of classes held regularly, which is better than I can say from my previous experience with SAP. I can’t really say if I would choose this product again, because we are on an older version, which I don’t like. It looks too much like I am using a mainframe.
Epicor offers training after the installation (for a charge per person) in the form of classes held regularly, which is better than I can say from my previous experience with SAP.
I do agree that the support fees are way to high, but, on the other hand, in my opinion they do a lot of behind the scenes work.