Alcea Tracking Solutions is a software platform that gives your organization the ability to track anything, from issues to risk.
Alcea Tracking Solutions (ATS) is a powerful and full featured business process management solution (collaboration, workflow, document management, auditable). It is fully configurable, providing an easy to use interface to manage your cases, issues, helpdesk, knowledge base, assets, risks or anything you require to track.
Customers across North America, Europe and Australia use ATS, ranging from 2 users to hundreds of users, in several verticals in both, private and public organisations, including oil industry, manufacturing, health care, government, military, schools. They have software companies using their software, as well non-technical resources with little training. Their support staff configure your system to meet your needs BEFORE any decision to purchase is made.
The cost of ATS starts at $250/month which typically covers 5-10 users depending on the number of solutions. They follow a simple, no surprise approach and prices are adjusted based on the number of users. There is a free trial available. There is no free version available.
ND Group was looking for a system to handle work assignment, load balancing, project management, workflow capability, automated assignment based on business rules, identification of recurring issues/risks, and historical change control. Alcea Tracking Solution’s system fits the bill for all of our requirements. The system tracks the workload of the entire IT department. We developed database reports to provide transparency and visibility to business stakeholders enabling them to prioritize future projects and have insight into on-going projects and risks. This system enables the business to make sound decisions on which projects bring the most ROI and provides a platform for focus for Project Leaders. Alcea’s support team is helpful and knowledgeable. If their solution or work around was not readily available for a workflow scenario, they made improvements to cover it in future releases. When an issue arose involving performance, they worked diligently with us to identify the problem and provide resolution.
We currently have 3 of Alcea’s tracks which are used by multiple departments within the City of Reno. These systems keep track of several types of events and/or issues happening in various departments. We also use it to track issues happening on our Financial System’s software. It keeps me organized with the solution and by going through the history we can resolve similar issues on the Financial System quickly, thus reducing risk. My personal experience working with the Alcea team is very good. I get help promptly when I need it. Alcea’s support team and their support team is efficient and works till the end with patience until the issue is 100% resolved.
Alcea Tracking Solutions has been chosen for three principles reasons; Its ease of learning, development and maintenance enabling to create a complete working environment in a day, Its ease of use for non-computer users and the reactivity of the Alcea customer and support group.