An efforts-to-outcome data-driven case management software


  • Advanced reporting engine
  • Built-in Business Objects Web Intelligence platform
  • Maintains operational consistency across its features


  • Complexity in user management
  • Challenges with modifications
  • Issues with clinical documentation retrieval

About ETO

ETO by Social Solutions is a case management software with an emphasis on efforts-to-outcomes. Become data-driven and make informed decisions through aggregate and visualized data. Save time, serve more people, and work smarter with time-saving features and best practices offered by ETO software.

ETO Features

  • Report library: Get started with proven best practice reports.
  • Advanced report building: Consolidate and visualize data to meet reporting needs and make informed decisions.
  • Dashboard reporting: Surface key insights for staff on an easily accessible dashboard.
  • Open API: Enable data integrations that automate repetitive tasks and save time.
  • ETO Connect: Participants can update key information, view progress and request services through Connect.
  • Client intake: Self-serve capabilities make it easy for participants to apply for services.
  • ETO Schedule: Schedule supports virtual or in-person services, so participants can receive the care they need most.
  • Electronic signature: Participants can sign important forms electronically to keep things moving forward.
  • Caseload manager: Easily communicate with participants via SMS or email.
  • Form designer: Create unique forms to meet your organization’s needs.
  • Multiple program sites: Synchronize and manage many programs and organization locations from the same platform.
  • Attendance tracking: Track attendance through forms to keep programs on track.
  • Secure and compliant platform: ETO software meets current HUD, Domestic Violence, HMIS, and Social Security Administration data management and security protocols, as well as the minimum required FERPA and HIPAA standards.
  • Data security: Usernames and passwords prevent unauthorized access and restrict user access within the application.
  • Amazon Web Services (AWS) server security: AWS implements electronic surveillance and multi-factor access controls to secure its data centers.
  • Regional infrastructure: Customer data is housed in two locations (U.S. and Canada) based on the client’s location.

Product Overview

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User Reviews of ETO

Submitted on February 23rd, 2022 by Maegan Mattock

The draw of Social Solutions’ software is that it’s robust. We were able to customize it and make it fit our exact needs because it’s flexible.

One of the greatest things that has really helped our team is that we’re able to put our goals and activities within the Social Solutions platform.

CASA of LA can look at those goals and have ongoing conversations with volunteers that really focus on advocacy and making sure that they’re doing everything that they need to do for that young person. It’s a great way to keep track of that support for our volunteers.