Service Fusion
1 Review 2/5 ★ ★ ★ ★ ★A field service management software with QuickBooks integration and GPS fleet tracking.
Product Overview
Service Fusion is a field service software solution that makes it easy to manage customer accounts, create accurate estimates, dispatch technicians, and send invoices. A key feature is its simple estimate creation capability which allows businesses to create accurate estimates efficiently and quickly. Optional GPS fleet tracking helps fleet managers maintain control and ensure timely service delivery.
Service Fusion’s integration with QuickBooks is particularly noteworthy, allowing for syncing of clients, services, products, invoices, payments, and deposits.
Pros
- Offers contactless eSign for service agreements
- Includes online and desktop QuickBooks integration
- Streamlined time tracking for technicians through mobile app
Cons
- Can only sync to one income account in QuickBooks
- Customization options for reports are limited
- Multiple users have reported issues with support
Target Market
Small to medium-sized businesses in industries like construction, HVAC, plumbing, electrical, and field services, where managing schedules, routes, and customer relationships are critical.Video Overview
Features
- CRM
- Estimating
- Scheduling
- Fleet Planning
- GPS Tracking
- Invoicing & Payments
- Inventory Management
- Time Tracking
- Technician Mobile App
- Payroll
- Reporting
- Integrated Voice & Text
- QuickBooks Integration
Pricing
Service Fusion pricing is based on the selected plan:
| Starter | Plus | Pro | |
|---|---|---|---|
| Monthly | $195/month | $295/month | $495/month |
| Annually | $165/month | $250/month | $420/month |
Product Overview
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User Reviews of Service Fusion
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The software does everything I need, from tracking customers to generating work orders and invoices to keeping records of sales and payables. However, I am a small business. They recently increased the price from $50 a month up to $90, and then did an additional increase to $225 per month! Their initial increase was because of an integrated credit card module (a feature I do not use), but then they had no reason for the next increase. I canceled my contract.
