An integrated ERP solution for government agencies and schools. Formerly Munis by Tyler Technologies.

Product Overview

Enterprise ERP, formerly Munis by Tyler Technologies, manages financials, procurement, HR, payroll, and revenues so organizations can improve local connectivity and community engagement.

The perpetual licensing payment plans allow users to receive regular updates and upgrades without paying more. The API Toolkits and API Connectors allow data sharing between other Tyler Technologies products and third-party applications.

Pros

  • Drag-and-drop tools to customize data visualization
  • Exports data to Microsoft Excel
  • Simplified property and asset management through GIS integration

Cons

  • No project management module included
  • More expensive than similar software
  • Complicated user interface

Target Market

Public sector organizations, especially government agencies and schools at all levels. The scalability of this modular software allows it to serve organizations of all sizes, from small towns to big cities and school districts to special districts.

Video Overview

Features

The top features and benefits of Enterprise ERP include:

Financial Management

  • Accounts Payable
  • Accounts Receivable
  • Budgeting
  • Cash Management
  • Capital Assets
  • General Billing
  • Inventory
  • General Ledger
  • Project and Grant Accounting
  • Work Orders and Asset Maintenance

Human Capital Management

  • Recruiting
  • Human Resources
  • Employee Expense Reimbursement
  • Payroll
  • Employee Self-Service
  • Time and Attendance

Procurement

  • Accounts Payable
  • Bid Management
  • Capital Assets
  • Contract Management
  • eProcurement
  • Inventory
  • Purchase Orders
  • Requisition

Revenue Management

  • General Billing
  • Accounts Receivable
  • Business Licenses
  • Central Property
  • Permits and Code Enforcement
  • Animal Licenses
  • Tyler GIS
  • Tyler Cashiering
  • Tyler Notify

Tax Billing and Collection

  • Property Tax Billing
  • Delinquency
  • Boat Excise
  • Slip Reservations
  • Vehicle Registration

Enterprise ERP Utility Billing CIS

  • Collections and Billings
  • Flexible Account Setup and Management
  • Periodic Processing, Inquiries, and Reports
  • Assessment Billing
  • Work Order Tracking

Product Overview

Developer Overview

  • Name Tyler Technologies
  • Year Founded 1982
  • Headquarters Billings ,Montana ,USA
  • Type Public (NYSE: TYL)
  • Est. Size 5k-10k employees
  • Est. Revenue $10M-$50M

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User Reviews of Tyler Enterprise ERP

Anonymous
Overall
★★★★★
★★★★★

Been using Munis for 2 years and I wish to go back

October 24th, 2023 • Role: End User

Been using Munis for 2 years and I wish to go back to the old system it replaced.

Pros

Software has the potential to be great but falls short due to a lot of shortcomings. Response in fixing issues is horrible. When they fix an issue, another one surfaces.

Cons

The urgency for them to fix issues.

Anonymous
Overall
★★★★★
★★★★★
Features
★★★★★
★★★★★
Value for Money
★★★★★
★★★★★

Great reporting and flexability

August 28th, 2023 • Product Experience: trial only • Roles: Purchaser & End User

We were looking for an ERP for our Township and ended up looking at the Tyler Technology Software. Tyler Tech’s product actually had more reporting capabilities and greater flexibility for accessing data than the other programs we reviewed, but they were about $16,000 more expensive than Edmunds. So we ended up going with the Edmunds over Tyler Techs Munis program.

Pros

Great reporting and flexability

Cons

No project management included More expensive than comparable systems.

Super Payroll User
Overall
★★★★★
★★★★★

Please listen to your users

March 6th, 2023 • Role: End User

Please listen to your users!! We have been asking for changes for years…changes that work!

Pros

Nothing to like about this system - Very poor design and no customer support. Unfortunately we went back 20 years in technology.

Cons

Was told it could do everything we asked. Unfortunately it cannot. To be usable it takes a lot of modifications and work arounds. The training was awful and implementation was not easy.

Anonymous
  • Professional Services
  • 251-1K employees
  • Annual revenue $50M-$100M
Overall
★★★★★
★★★★★

Broken features, terrible design, non existent support

February 28th, 2023 • Role: End User

It is horrid. Broken features, terrible design, non existent support, technology that was antiquated 20+ years ago.

Pros

Nothing at all.

Cons

Complicated interface riddled with programming errors. Servers are down for multiple days every week. Makes contracting with outside agencies a nightmare. No support... pretty much dead content. Seriously.. this thing looks like it was designed for an interface 30 years ago.

Anonymous
Overall
★★★★★
★★★★★

Developers of this application should fix it

February 18th, 2023 • Role: End User

Developers of this application should fix it. So behind with the other software, improve the system and listen to all the users that had been inputting request on how to improve Tyler Munis. LISTEN.

Pros

Nothing because the system does not modify to what we need.

Cons

The scanner software that is supposed to be tied with the Tyler Munis system to do inventory does not make sense to me. For fixed-asset inventory, the only field that can update is Room and Last inventory Date. There are other fields that requires changes during scanning when an asset condition change to not working. Support can be very slow or sometimes no answer at all.

MJ Kara
  • Education Services
  • 11-50 employees
  • Annual revenue $1M-$10M
Overall
★★★★★
★★★★★

Tyler Enterprise ERP Review

August 11th, 2022 • Roles: Purchaser & End User

So far, not so good!

Pros

I do not know yet

Cons

Complicated, not user friendly, expensive.

Anonymous
Overall
★★★★★
★★★★★

Their support of their product leaves a LOT to be desired

June 6th, 2022 • Roles: Purchaser & End User

The software requires a lot of support; of which they have… if you can get the right person/department. Their support of their product leaves a LOT to be desired. They are not good at following up, and the silos internally are alive and well. Trying to get them to support their product is extremely frustrating. I would recommend you think long and hard before purchasing and getting tied to this organization. It’s difficult to walk away after making such an investment.

Pros

If it worked like advertised it would be great, but it doesn't. When it works; its awesome, but when you hit a glitch you almost have to figure it out on your own.

Cons

The product support is horrid. Having various modules is difficult as the company does not have a single person that knows everything about your organization, and thus you have to contact any number of people to get assistance... good luck!

Anonymous
  • 51-250 employees
  • Annual revenue $10M-$50M
Overall
★★★★★
★★★★★

The biggest issue is the customer service

November 18th, 2021 • Roles: Purchaser & End User

The software is not customized and strangely designed. The biggest issue is the customer service. Tyler does not care about customers. Beware that anyone that purchases this program, you are on your own. There is no help.

Pros

It is web based, so that is a nice modern feature. Also documents can be attached to some of the accounts.

Cons

There is no customer support. Munis promises the world but will not be there when you need help. There is always someone more important that they have to attend to when you need help

Anonymous
  • Marine
  • 1-10 employees
  • Annual revenue $0-$1M
Overall
★★★★★
★★★★★

Tyler Enterprise ERP Review

November 16th, 2018 • Roles: Purchaser & End User

Doesn’t do well with mending with other applications. It’s own internal apps are not even close to best of breed

Amy Stuart
Overall
★★★★★
★★★★★

Now it takes us 24 to 48 hours to hire a person

October 7th, 2015 • Roles: Purchaser & End User

Before we had Munis, we were doing everything by paper. In just our HR side, we’d go to hire a new employee and it would take 3 weeks to find the paperwork floating around the city before someone signed off and hired that person. Now it takes us 24 to 48 hours to hire a person because we put everything into the Munis system and use workflow to be able to track it and get it posted to our live payroll system.

Tyler is flexible enough that if they do not have a specific module for it, we can still find a way to process it through our system. It has helped centralized us. We use our Board of Education, Library, and Stadium to all centralize these into one location. We could then decentralize some functionalities back out to them. The software has let us work together better than before.

Bryan Parris
Overall
★★★★★
★★★★★

a huge leap forward in our customer relations

October 7th, 2015 • Roles: Purchaser & End User

The challenges we had was communicating with the customer. The local utilities did not have a way of connecting or communicating besides through mail.

In the past when we had a service outage due to a busted service main or a fire hydrant, we’d turn off the water main and that prompted a lot of phone calls into our office.

Tyler Notify let us notify our customers in a matter of minutes to let them know they missed a payment, that their services would be disconnected, and let them make payments online to prevent service being shut off. It’s been a huge leap forward in our customer relations.

The time frame of implementation was a matter of hours. Had I known going in how long it would have taken to implement and training, I would have only used a half of a day. It could not have been simpler. I’d recommend this to any utilities company.