Alcea Tracking Solutions
3 Reviews 5/5 ★ ★ ★ ★ ★ATS is a configurable software to manage cases, issues, assets, risks and more.
Product Overview
Alcea Tracking Solutions (ATS) is a full featured business process management solution for collaboration, workflow, and document management that is auditable. It is customizable, providing an easy to use interface to manage cases, issues, helpdesk, knowledge base, assets, risks or anything companies are required to track.Pros
- Includes real-time location tracking
- Provides accurate, detailed reporting templates
- Highly configurable feature set
Cons
- Limited integration options
Target Market
Businesses or organizations that need to monitor and manage cases including industries such as nonprofits, healthcare, government, military, education, social services, public services, and more.Video Overview
ATS Features
- Case Management: Case tracking, document storage and retrieval, user-defined fields and roles.
- Issue Tracking: Customizable workflows, automated notifications, and detailed reporting.
- Risk Management: Risk register to identify and mitigate risks, agile decision-making, and secure sensitive data.
- Help Desk: Keep track of assistance tickets, automate responses, and improve customer satisfaction.
- Project Tracking: Project visibility with milestone tracking, resource allocation, and progress reports.
- Cybersecurity: Data encryption, security audits, access controls.
ATS Pricing
The cost of ATS starts at $250/month which typically covers 5-10 users depending on the number of solutions. They follow a simple, no surprise approach and prices are adjusted based on the number of users. There is a free trial available. There is no free version available.
Product Overview
Developer Overview
User Reviews of Alcea Tracking Solutions
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Alcea Tracking Solution’s system fits the bill
ND Group was looking for a system to handle work assignment, load balancing, project management, workflow capability, automated assignment based on business rules, identification of recurring issues/risks, and historical change control. Alcea Tracking Solution’s system fits the bill for all of our requirements. The system tracks the workload of the entire IT department. We developed database reports to provide transparency and visibility to business stakeholders enabling them to prioritize future projects and have insight into on-going projects and risks. This system enables the business to make sound decisions on which projects bring the most ROI and provides a platform for focus for Project Leaders. Alcea’s support team is helpful and knowledgeable. If their solution or work around was not readily available for a workflow scenario, they made improvements to cover it in future releases. When an issue arose involving performance, they worked diligently with us to identify the problem and provide resolution.
Alcea’s support team is efficient and works till the end
We currently have 3 of Alcea’s tracks which are used by multiple departments within the City of Reno. These systems keep track of several types of events and/or issues happening in various departments. We also use it to track issues happening on our Financial System’s software. It keeps me organized with the solution and by going through the history we can resolve similar issues on the Financial System quickly, thus reducing risk. My personal experience working with the Alcea team is very good. I get help promptly when I need it. Alcea’s support team and their support team is efficient and works till the end with patience until the issue is 100% resolved.
Its ease of learning, development and maintenance
Alcea Tracking Solutions has been chosen for three principles reasons; Its ease of learning, development and maintenance enabling to create a complete working environment in a day, Its ease of use for non-computer users and the reactivity of the Alcea customer and support group.
