ALLDATA Manage Online
2 Reviews 1.5/5 ★ ★ ★ ★ ★An online automotive shop management software for managing estimates, invoices, customer interactions, and repair orders.
Product Overview
ALLDATA Manage Online is a cloud-based shop management system designed for the automotive industry. It facilitates the creation and sharing of estimates, repair orders, and invoices digitally. This software offers expanded features ideal for growing and multi-shop operators, including extensive business reporting, a built-in customer relationship manager, and remote access capabilities.Pros
- In-product guidance provides easy setup
- Provides VIN tools, DTC lookup, and job groupings
- Deferred work tracking and integrated CRM
Cons
- Unable to search for customers or vehicles without clearing current work
- Users report some server slowdowns and downtimes
- Cumbersome integrations with suppliers
Target Market
Small to medium-sized automotive repair shops or those operating multiple locations.ALLDATA Manage Online is software designed for auto repair and detailing businesses. It streamlines operations by facilitating the quick creation of estimates, repair orders, and invoices that can be digitally shared. The platform allows for easy ordering from top parts vendors and includes business management report features. Additionally, it enhances customer engagement with its integrated customer relationship management (CRM) tools.
Features
- Custom Jobs: Users can create and find custom jobs, link them to integrated parts catalogs, and assign specific tax codes.
- Vendor-Specific Price Matrix: This feature enables assigning unique markup prices for different vendors.
- Adaptable Tax Configuration: Users can set distinct tax rates for each code, compatible with Canadian tax systems.
- Work In Progress Screen: Offers an overview of all ongoing work, with customizable views for different users or stations.
- Integrated CRM: Enables sending text or email notifications and promotions to clients.
- Credit Card Integration: Facilitates online credit card payments.
- Technician Cost & Time Tracking: This tool helps compare the estimated time against actual time spent on jobs and evaluates wage efficiency.
- Service Writer Report: Allows tracking of repair orders and totals by Service Writer to assess their performance.
- Financial Reporting: Provides essential reports for shop management, including cost and profitability analysis.
Parts Vendors
- AutoZone®
- WHI/Nexpart
- Transtar Industries®
- OEM Parts & Labor
- MCSM
- IAP (Internet Auto Parts)
- FederatedAutoi
- TurboParts® (DST)
Pricing
ALLDATA Manage Online is available for either $199 per month or $2,388 per year.
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User Reviews of ALLDATA Manage Online
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The software is actually owned and created by MAM
After doing some research I found the short comings of this software are due to Alldata. The software is actually owned and created by MAM and is called Autoworks in Europe. The Autoworks version is amazing and has endless functionality. Alldata simply sucks…
Pros
The software has most everything you need to run a parts & service center and is customizable.
Cons
The team at Alldata that supports this product is pathetic! They fail to support the product and make required changes to further evolve the software. They fail to allow any new integrations, they force Autozone on you within the software, the server is always slow and at times the server is down leaving us clients at a stand still. The response from Alldata is, sorry.. Give the software back to MAM Autoworks!
- Automotive
- 1-10 employees
- Annual revenue $0-$1M
The only thing I like about it is that it is cloud based
Don’t like it. Changed systems after a year of trying to use it.
Pros
The only thing I like about it is that it is cloud based
Cons
I hate a lot about it. Can't dearch for a customer or vehicle without clearing what you are working on. Integrations with suppliers are slow and clunky. Multiple clicks to get to what I need. Whole system is slow and often times out. Has been completely down 2x in the last year which brings our shop to a halt. Do not recommend
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