Tekmetric

Video Overivew

Features

The main Tekmetric features are:

Repair Orders

• Assemble ROs with integrated labor guides, canned jobs, and customizable parts orders.
• Update customers with text message alerts and images of the work that needs to be done.
• Increase ARO and close ratio with full customer transparency.

Analytics & Reporting

• Gather insights at a glance: GP percent, GP dollars, ARO, car count, and close ratio.
• See how the shop runs in real-time from any device.
• Drill down to focus on an individual shop, job, customer, or sales cycle.

Calendars & Appointments

• Interactive calendars make it easy for service writers to manage busy schedules and help more clients.
• Customer profile pages strengthen the relationship between clients and service writers.

Client Management

• Add all clients and view customer history on profiles; add notes for client preferences.
• Save declined jobs to remind clients the next time they visit.

Inventory Management

• Manage shop inventory and save OEM parts all in one place.
• Filter by type or search by brand, part name, or part number.
• Tags track inventory on hand, in use, ordered, and above or below stock.

Canned Jobs

• Add and manage custom canned jobs for repair or maintenance services.
• Search canned jobs by title.
• Create custom canned vendor sublets.

Digital Vehicle Inspections (DVI)

• Built-in DVI saves Tekmetric users from using two separate systems for inspections and shop management.
• Create custom inspections, configure vehicle findings, and upload photos.
• Share inspection findings with clients via print, email, or text.

Labor & Parts Markup

• Create multiple parts matrices for the shop, set a default matrix, and easily apply to estimates.
• Automatically mark up labor hours and earn better margins.
• Apply flat-rate markups or auto-apply markups on labor items found in MOTOR Labor guide.

Vendor Management

• Add vendors and organize vendor information by contact, integrator, account rep name, store number, address, tax ID, and notes.
• Manage purchase orders, sublet work, and return orders.
• Easily search saved vendors by name, phone, email, or website.

Employee Management

• From a single-person shop to a huge franchise, create as many employee profiles as needed.
• Select employee roles, set or adjust the flat rate or salary pay, and configure access permissions.
• View employee schedules, jobs, and sales across shops.

Customize Labor & Parts Rates

• Configure all labor rates, fees, parts markup, and taxes in one place.
• Adjust whether customers can or can’t see labor rates on estimates.
• Enter as many labor rates as necessary.

Messaging & Alerts

• Send job statuses to customers via SMS or email estimates/invoices with the click of a button.
• Receive order status and inventory messages; know when running low on parts or when a part is ready for pick-up or in another shop.
• Connect technicians and service writers so that they never miss a beat.

Tire Management

• Add tire-specific details to inventory and apply a preset tire tax matrix or disposal fee to any job.
• Track taxable tire sales, non-taxable tire sales, and tire tax collected for a certain day, week, month, or year.
• Create canned jobs for tire work - including tire rotations, patching, and installation.

Part Orders

• Track parts ordering by recording invoices, marking parts as delivered, and placing returns.
• User PartsTech and Nexpart to seamlessly order from as many suppliers as needed.
• Search order by PO number, part, or vendor; view order status, payment method, order date, RO number, and more on a single dashboard.

Custom Printing

• Print inspections and repair orders for technicians on demand.
• Control what appears on printed estimates, invoices, inspections, and ROs - including the shop’s address, phone number, email, website, and logo.
• Print estimates and invoices for customers on-demand.

Pricing

• Tekmetric’s Start plan costs $199/month for unlimited repair orders.
• Multi-shop management, MotoVisuals Integration, and The Back Office Integration are available as add-ons.