Fiix Software Review: Features, Pros and Cons
While Fiix might not be a top pick for those seeking extensive integrations, it shines with robust asset management and excellent customer support. Large teams will find its mobile accessibility and comprehensive reporting options a big plus.
Smaller teams may find the pricing too high for their budget–but Fiix remains a solid choice for large teams needing comprehensive asset management.
- Has a forever-free version
- Very easy to create and add new items
- Mobile accessibility
- Customizable reporting options
- Difficult search functionality
- Learning curve to creating reports
- Developer Rockwell Automation
- Client OS iOS, Android, Web
- Deployment Cloud Hosted
What is Fiix Software?
Fiix is a CMMS software that helps organizations manage their maintenance operations more efficiently. It allows users to track maintenance tasks, manage assets, create work orders, and generate reports. Fiix is designed to help organizations improve their maintenance processes, reduce equipment downtime, and extend the lifespan of their assets.
In addition to its core CMMS functionality, Fiix also offers features such as mobile accessibility, customizable reporting options, and preventive maintenance scheduling. These features can help maintenance teams stay organized and on top of their workloads, allowing them to focus on preventing equipment breakdowns and minimizing downtime.
Our Ratings
| Usability - 7.6 | Easy to navigate, user-friendly interface, functions are well integrated, steep learning curve for advanced features, can feel overly complex at times |
| Support - 9.4 | Dedicated 1:1 training available with an expert; telephone support available during regular business hours; large library of video tutorials; help center has an extensive knowledge base. |
| Scalability - 9.3 | Has all the core features you'd expect; adequate for maintenance tasks; useful mobile app; solves problems it's designed to address. |
| Security - 9.5 | SSO is available; no data leaks, data can be exported as a CSV file; only enterprise plans can perform an entire database backup (export as an SQL file) |
| Value - 9 | A free plan is available for small teams or for trial purposes; unlimited preventive maintenance in all packages; advanced features locked behind Enterprise plan. |
| Performance - 8 | Speedy and responsive interface allows for regular, repetitive tasks to be completed easily; rare but occasional slowness in navigating between areas of the software. |
| Key Features - 8.7 | Easy to create new assets; work orders can be detailed and descriptive; overall comprehensive CMMS solution. |
Add New Asset To Track
When creating a new asset, you can create a location/facility, equipment/machine, or tool. The difference between which asset type you select will determine the further data set it will ask about the asset.
For a facility, you can further categorize the asset into a building, inventory storage, or a plant. This facility can be created as part of an existing facility or as a standalone asset. Further optional details include parts/BOM, metering/events, personnel, files, custom, and log. One unique feature of the facility asset creation is that Fiix will automatically generate a barcode/QR label for this facility (as typically, a facility won’t have one).
In adding equipment, you can select a criticality, an asset category, and other identifying information such as make, model, serial number, etc. Purchase information can also be input, along with location details. You can assign a parent, determining where an asset appears in the hierarchy. Parents can be a location site or another asset to show that the asset is a component of another. A barcode will not automatically generate, as the barcode format is set in the category. You can change the barcode settings in the category or assign a different category to the equipment.
Adding a tool asset has a similar feel to the facility asset creation. A QR code is generated for you. You choose whether the tool is part of an existing equipment asset or located at a facility. You can then fill in generic information such as make, model, serial number, etc. Additional information includes metering/events, personnel, warranties, businesses, purchasing, files, and more.
Create Work Order
Creating a work order is relatively simple, with a big “New Work Order” button that lets you choose the site of the asset, which asset requires the work order, and then a summary of the work order details. This includes a description, priority, maintenance type, suggested start date and time, suggested completion date and time, estimated time in hours and minutes, and which user to assign the work to.
Reporting
The analytics part of Fiix lets you visualize your maintenance data. This includes ready-to-use dashboards and reports that show team performance, set KPIs, and review metrics.
Example reports include active WOs by User, Active WOs by Type, Active WOs by Priority, Late Work Orders, Late High-Prioirity Work Orders, Scheduled vs Unplanned Maintenance Hours per week, and Scheduled Maintenance Compliance percentage.
Fiix CMMS offers reporting and analytics capabilities that provide real-time KPI information through customizable dashboards and ready-made reports. The analytics feature allows users to filter data in various ways and drill into individual data points, work orders, or assets to investigate further.
With over 100 templated reports, a custom report builder, and automatic report sending, Fiix CMMS helps users gain full visibility into maintenance and equipment data, reduce waste and risk, and build accountability for the team. Additionally, the Audit log feature captures and records all activities completed in the CMMS, making it easier to submit proof during audits.
What Features Are Missing?
Although Fiix CMMS offers many useful features, there are a few areas where it falls short.
- Inability to add custom images to assets. This means that users cannot upload images of their equipment or machinery for quick reference and identification.
- Lack of a feature to duplicate assets. This can be time-consuming for those who need to add similar assets that differ only in serial numbers or age.
- Clicking on quantities in the technician dashboard does not provide a report of those items. Instead, a pop-up box indicates that this feature is coming soon.
- Reporting is only available in the Professional plan or higher. This = may limit access to important data for those on lower-tier plans.
Pricing Plans
| Plan | Pricing | Features |
| Free | Free | For simple teams
|
| Basic | $45/user/month or $495/user annually | For smaller teams who need unlimited preventive maintenance tasks. Includes all free features, plus:
|
| Professional | $75/user/month or $825/user annually | For larger teams with multiple work sites. Includes all Basic features, plus:
|
| Enterprise | Custom pricing | For larger teams who need customization. Includes all Professional features, plus:
|
Is FIIX cloud-based?
Yes, Fiix is a cloud-based CMMS software. It is hosted on remote servers and accessed through the internet rather than being installed locally on a user’s computer or server.
Fiix prides itself on its cloud features, which include accessibility, scalability, reduced IT requirements, automatic updates, and cost-effectiveness.
Does FIIX have an app?
Yes, Fiix is a cloud-based CMMS software that offers a mobile app for users to manage maintenance operations from anywhere, at any time, even without an internet connection.
The app allows users to create and assign work orders, manage inventory, access asset histories, scan QR and barcodes, and more. The app allows users to stay connected to the CMMS even on the go, ensuring that maintenance operations can be managed efficiently and effectively.
Alternatives
Summary
Fiix is a comprehensive CMMS solution with a user-friendly interface, scalable design, and adequate security features, making it an excellent choice for organizations seeking to manage their maintenance operations more efficiently.
Fiix’s features include the ability to create new assets to track, create work orders, and access reporting and analytics. The analytics part of Fiix allows users to visualize their maintenance data, including ready-to-use dashboards and reports that show team performance, set KPIs, and review metrics. The CMMS also offers reporting and analytics capabilities that provide real-time KPI information through customizable dashboards and ready-made reports, with over 100 templated reports, a custom report builder, and automatic report sending.
Fiix is clearly designed to help organizations track maintenance tasks, manage assets, create work orders, and generate reports. The software will be as robust as you would expect for the target market, acting as an asset management tool with excellent customer support and mobile accessibility. It’s an excellent choice for larger maintenance teams that need to track thousands of pieces of equipment across multiple locations.
Fiix may not be suitable for smaller teams that require flexibility in pricing, extensive integration options with other software, or advanced features such as predictive maintenance.
User Reviews of Fiix Software
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Fiix Software Review
Fiix is an all-around system that can track costs, maintenance, and work orders. It made things a lot easier for us. We can see problems before they happen.
