A cloud-based IT service management and service desk solution with HR capabilities.

Product Overview

Freshservice is a cloud-based service desk and IT service management solution with HR capabilities. It helps organizations streamline their IT operations, and can help with HR processes, from recruitment to offboarding.

The system was formerly known as Freshteams, but is now under Freshservice Business Teams.

Pros

  • Integrates with other platforms like Google Calendar and Microsoft Teams
  • Offers a user-friendly interface
  • ITIL compliance

Cons

  • Email integrations are limited
  • Mobile app doesn't perform as well as the web
  • No free version

Target Market

Small to mid-sized companies in various industries, including education, finance, construction, and e-Commerce.

Video Overview

Freshworks has bought Freshteam under Freshservice Business Teams in 2024.

Features

  • AI-Powered Automation: Incorporates AI to automate routine tasks, provide suggestions, and enhance self-service capabilities.
  • Incident and Problem Management: Allows for incident routing, prioritization, and automates ticket handling.
  • HR Management Service Catalog: Serves as a self-service hub to employees, where they can search about a specific service or concern, such as leave and benefits requests.
  • Automation: Automates processes like onbaording, task management, expense reporting, and HR policy updates.

Pricing

Freshservice offers four plans for varying business sizes. Each plan comes with a free trial.

Starter Growth Pro Enterprise
$29/agent/month $59/agent/month $115/agent/month $145/agent/month
Starting Price
$50 /month
Price Range Learn More
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Pricing Details
Per 50 users, billed annually.

Product Overview

Developer Overview

  • Name Freshworks
  • Year Founded 2010
  • Headquarters San Bruno ,California ,USA
  • Type Private
  • Est. Size 5k-10k employees

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User Reviews of Freshservice

Maria Schaeuffler
Overall
★★★★★
★★★★★

Three hours spent on onboarding takes less than 15 minutes

February 23rd, 2022 • Roles: Purchaser & End User

Before Freshteam, the recruitment process was such a drag. Now, only 25% of my time is spent on recruiting rather than the 75% for that day. Also, three hours spent on the onboarding takes less than 15 minutes with Freshteam, thus giving me a chance to bond with the new employee.

Once we hire a person and enter the Onboarding date, Freshteam alerts us with Onboarding checklists and keeps us a lot more organized. Thus, three hours spent on the onboarding process takes less than 15 minutes with Freshteam, thus giving us a chance to bond with the new employee.

Adrien Ulens
Overall
★★★★★
★★★★★

We did manage to close a position 10-20% faster

February 23rd, 2022 • Roles: Purchaser & End User

We track closing times to hire a person quite precisely, and we try to respect the SLAs that we set. With Freshteam, we did manage to close a position 10-20% faster. If I think about it, it’s probably because it allows much faster communication and collaboration on the projects.

Good candidates that may not be right for the position that we’re hiring for right now or good candidates that are a good fit but are not available at the moment. We typically tend to park them in our talent pool which is organized by department or by job role responsibility. So, talent pool management is something very useful in Freshteam.

Jim Kilcur
Overall
★★★★★
★★★★★

Freshteam is pretty cost-effective for us

February 23rd, 2022 • Roles: Purchaser & End User

There are a lot of expensive Applicant Tracking Systems out there that didn’t really meet our needs. And, subscriptions to job boards such as LinkedIn and Indeed costs $12,000 - $13,000 every year. Freshteam is pretty cost-effective for us and cuts our recruiting costs in half.

Elona Attard
Overall
★★★★★
★★★★★

We use Freshteam to track our leaves and holidays

February 23rd, 2022 • Roles: Purchaser & End User

We use Freshteam to track our leaves and holidays. Every six months, we do a company-wide review and we check leave balances, absenteeism trends, how many promotions we’ve had in the organization, etc. All of this data is available to us on Freshteam, so we can extract all the information we need just from one platform, which is a lifesaver for us.

With Freshteam, we are now able to track the complete employee lifecycle basically. We can quickly browse through the employee directory and employee profiles. We are also able to manage our employees’ onboarding, probation period, and offboarding smoothly via Freshteam

Nick Seal
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

Job posting was a headache and tracking applicants all over the place was a mammoth task. Freshteam has cut down that time by at least 3 times. I now actually look forward to going through our applicants.

Steffi M
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

Freshteam has saved my time in onboarding exceptionally. I use it for end-to-end onboarding. It helps me stay organized and be on track with leads in hiring.

Curtis M
Overall
★★★★★
★★★★★

Our recruiting manager has fallen in love with Freshteam

February 23rd, 2022 • Roles: Purchaser & End User

Our recruiting manager has fallen in love with Freshteam’s tracking of email communications with each candidate. We have been able to quickly see any and all correspondence with the candidates, a HUGE time saver. Freshteam has solved our communications and organizational issues.

Caitlin B
Overall
★★★★★
★★★★★

Freshteam was exactly what we were looking for

February 23rd, 2022 • Roles: Purchaser & End User

Freshteam was exactly what we were looking for: a cost-effective ATS. We previously used a different ATS, and Freshteam is literally 5% of the price. It covers everything that we need for tracking candidates, setting up interviews, and keeping us all organized.

Lisa D
Overall
★★★★★
★★★★★

We really like the parsing of resumes

February 23rd, 2022 • Roles: Purchaser & End User

We really like the parsing of resumes, pushing of jobs to multiple job boards and the ease of coordinating live job postings right in Freshteam. The features within each candidate profile is robust in terms of recording comments, uploading documents, customizing statuses. It makes managing multiple candidates easy.

Jonathan M
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

Freshteam has given a new lease on life, so to speak, to our HR team. The interface is sleek and intuitive… It’s incredibly easy to set up and get an Org Chart started, and build an employee directory with as much or as little information

Laura C
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

Freshteam has simply made our HR function more transparent/visible across the company and helps by keeping all the communication regarding each candidate in one place rather than scattered in multiple inboxes

Richard E
Overall
★★★★★
★★★★★

Freshteam is THE Easiest ATS I've ever used

February 23rd, 2022 • Roles: Purchaser & End User

14+ years of Staffing & Recruiting and Freshteam is THE Easiest ATS I’ve ever used! With a lot of ATS systems, you have to go through multiple clicks to achieve something, but with Freshteam the time to get up to speed and to know what you are doing is much faster than traditional ATS systems.

Melissa B
Overall
★★★★★
★★★★★

Freshteam helped us organize all the information

February 23rd, 2022 • Roles: Purchaser & End User

All our applicant information used to be on spreadsheets, color coded and hard to understand or share with the team. Freshteam helped us organize all the information. Candidate information, the interview stages they are in, email threads, interviews are all visible to us in a single place. The team is able to easily collaborate with each other on decisions about candidates.

Jose R
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

We’ve used Freshteam to complete the hiring needs of our organization, and we’re delighted. It was effortless to set up, implement, and onboard others as well. Our career site powered by Freshteam even amazed our candidate.

Srijan K
Overall
★★★★★
★★★★★

Our overall hiring process has become much more streamlined since using Freshteam

February 23rd, 2022 • Roles: Purchaser & End User

Our overall hiring process has become much more streamlined since we have started using Freshteam. All the information about the different stages for interviews can be seen in a single place and with smart features like submitting our feedback and sharing scores for each candidate we are able to track things better.

Tony Paul
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

The biggest savings for us, after using Freshteam, was in terms of reducing the time to hire a person. For example, the candidate filtering process, which took us five days before Freshteam now takes only two days at the max.

Anonymous
Overall
★★★★★
★★★★★

Having a system like Freshteam in place makes a huge difference

February 23rd, 2022 • Roles: Purchaser & End User

We were able to attract 60% more applicantswithin a month. Having a system like Freshteam in place makes a huge difference for a fast-growing organization. It frees up time and resources for more important stuff and enables your team to be more efficient and productive.

Adam Shlomi
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

We hired 35 peoplein 45 days using Freshteam, and we didn’t pay a dollar for the software. I’m very happy with it.

Anonymous
Overall
★★★★★
★★★★★

Brought our HR team out of the stone age

February 23rd, 2022 • Roles: Purchaser & End User

Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work allowing efficiencies for our small team that we never dreamed of. It single-handedly brought our HR team out of the stone age.

Duncan N
Overall
★★★★★
★★★★★

Freshteam is a pretty comprehensive HR system

February 23rd, 2022 • Roles: Purchaser & End User

Freshteam is a pretty comprehensive HR system - covers standard HR functionality, leave management, recruitment workflow and document storage very well. The Google calendar and SSO integration is great, and the security features are sufficiently strong.

Callum Thomas
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

Freshteam makes it easier for employees to keep their details updated as they can freely update their profiles. It massively reduces the workload and time delays for HR by making information clear and easy to access.

Saurabh D
Overall
★★★★★
★★★★★

Freshservice Review

February 23rd, 2022 • Roles: Purchaser & End User

The thing that I like about freshteam is the UI, it stands out compared to any other ATS that I have used. The automatic job posting to all the job boards makes my life so much easier and helps me get more candidates compared to any other ATS

Vijay
Overall
★★★★★
★★★★★

The notifications especially

February 23rd, 2022 • Roles: Purchaser & End User

At UrbanPiper we take our candidate experience very seriously. The recent updates in the mobile app have turned into one of my favorites. The notifications especially, when a candidate is selected or rejected allow me to communicate to the candidate as soon as I can.

Pranav Modi
Overall
★★★★★
★★★★★

It's easy to navigate

February 23rd, 2022 • Roles: Purchaser & End User

Freshteam is by far the best recruitment tool that I have used. It’s easy to navigate, you can get all the details pertaining to the candidate in one place and track the status of the interview process. Post the interview, you can rate the candidate, give comments which makes it easier for future references.