NetSuite ERP Review: Pros, Cons, Features

Last year the company I work for was excited to announce the implementation of our first ERP, Netsuite. There was an expectation that there would be bumps in the road but no one expected the disatser that was to come. A year later and we are hemorrhaging money between lost accounts and continual support fees. They have had to let staff go, dispersing the work across remaining staff because they can’t afford to hire. Invoices are sent months after they are due and sales reps are left calling accounts about past due bills that the system never even sent them. Building a purchase order takes hours. Moving from screen to screen is a tedious process. Time that should be spent making money is sucked into trying to make this software works for us.

The system came highly recommended to us and we were confident in implementing Netsuite as our ERP. However, in our time on Netsuite, we have found the pricing predatory and never felt like we truly owned our data. Our daily processes in the software are slow and inefficient, often struggling with what we would deem basic business practices for our industry (manufacturing). The system may be a great fit for some businesses but it was not the right ERP for ours.

After reviewing NetSuite we felt their program was pretty “sweet”. Everyone on our team felt NetSuite had a great program but they just were too expensive for our needs.

One great thing about the system was that you could add only the modules you needed onto the system. But for the modules we needed to run our business well it was priced outside of our current budget.

If we were a larger company we would have loved to work with NetSuite.

Netsuite was part of our ERP review and thier presentation was excellent. Visually the interface was beautiful. But we were looking for an ERP that housed all of our core needs without a multitude of add-ons. Though Netsuite fullfilled all of our wish list items, to do so required a plethora of add-on’s and Apps. Each new add-on just drove the cost up and unfortunately it became cost prohibitve.

NetSuite seemed to work. It was what we expected for cost. They were able to help us with our e-comm sales but we also do deal and distributor sales too. The other options were either e-comm or heavy manufacturing. We came from QuickBooks Enterprise to this software. QuickBooks was very forgiving and good out of the box when you’re first starting your company. But when we put good information into QuickBooks we would ask ourselves what is that coming out? So we would do our inventory and we were like, what is happening with that? That was probably the biggest thing where with NetSuite you put good information in, you’re going to get solid information out. With NetSuite we trust the information we have. We’re happy with it!

We reviewed numerous programs before landing on NetSuite and found the competitors were either independent companies and we were not confident in their support or we were directed to third party resellers who inflated the costs. NetSuite came highly recommended and we were able tro work directly with an Oracle provider. We were also confident in their abilities because they are such a large company.

For construction companies, Oracle and NetSuite can definitely be used as a construction software. They will build it out and customize it exactly to what you want and it would be a great program.

However, we ruled them out pretty quickly because we looked at other construction accounting and management softwares that already were built out for our industry and we felt would be a better fit.

We liked its ease of use. NetSuite is very intuitive. It also connects with Shopify, which we use. It’s a high end system. If you’re looking for the cheapest option it’s not the right thing but I’d highly recommend it. It’s really good and it scales well too… like it kinda infinitely scales. You’re not going to have issues running out of space.

We’re multinational. We have operations in the United States and operations in Brazil. NetSuite is really good for that. I’ve researched lots of ERPs and CRMs and inventory stuff and a lot of it is specific to the US. That’s fine but if you’re looking for something that supports multinational businesses, NetSuite is really good.

A year was spent trying to implement Netsuite but after $30,000 plus spent, we had to move on. The initial implementation was set up incorrectly and as the go live date approached, we pushed them to move it back, realizing the software was in no way ready to meet our needs. We were continually told no but had little support to help us through the process. We realized with the lack of support, we would need a team memeber well versed in the software. As we have little to no tech team, and had spent the year with little resolution, we took the loss and moved on.

We were looking for a replacement ERP to Syspro. Several systems were reviewed but in the end Netsuite was the stand out choice, not limited in any area, able to do basically everything we asked of them. As a manufacturer and supplier we needed to assure all areas of the business were met. The pricing and support were also in line with our expectations.

NetSuite was a good solution but they priced themselves out of consideration for us. They wanted $60,000 for an implementation fee which immediately we ruled out. Other than the price it was a great solution.

Extremely robust and customizable, yet archaic, poor interface, and too expensive. Nefarious sales ethic.

Does Accounting great/Retail Sales and ERP not so much

Netsuite has a pretty solid, versatile, and all-encompassing product

Netsuite is an all in one solution “so it claims”…it’s not actually.

We were blown away by the presentation. We cancelled our review of some other options because of how much we liked this option.

This solution has way too much functionality than we need and is far too expensive. We spent $100,000 to get the software and now have to pay $38,000 a year for a system where we don’t even use half the functions

We selected NetSuite ERP. They provided the best solution at the optimal price. Oracle provides grants to nonprofits, so, it reduced our cost by 50%, which fit well into our tight budget.

The cost continues to go up, The solution doesn’t handle our HR or billing needs for being DCAA compliant

I demoed the program and feel it is a great program but quite expensive. It’s cool, easy, and functional. The best feature is the document management, which allows me to save quotes, orders, and customer emails. However, at $1,000 a month, it was a stretch for our budget.

We are a nonprofit and we have been using their for-profit version and not their non profit version, which means that there is a lot of functionality we don’t use. Cloud based is important to our board. Netsuite is setup more for sales than for fund management, and it is not flexible for a CRM and doesn’t allow the diversification required for managing contacts

Bottom line it came down to money. I had to convince myself it would do everything I wanted to do, and it appears it will. We are implementing it next month. Most other solutions have similar features, and other software had features that stood out, but NetSuite has a deal for eligible nonprofits to receive the software at a discounted rate (it cut out the subscription cost and left us with only upfront costs).

Satisfies our needs. Implementation went smoothly. Still learning to use bits and pieces of it but we are happy with it.

Used Netsuite for about 4 years and moved to a different solution because the user interface and friendliness was old and tired. We negotiated what we felt was a great deal when we initially bought for a multiyear contract. But when renewal time came, our price went up almost 50% on a per user basis overall. Web Site very clunky and not very mobile friendly. Honestly, if you are a smaller business (under 100 employees) be prepared to pay serious annual fees, plus support. Support is bad, and customer service was not good. They know that they have your data and they know that it would take alot for you to move off.

We are a small non-profit with complicated financials. We purchased NetSuite from a VAR and the implementation took months. The system is complicated for the average user to customize and there is no real support from NetSuite without a service contract $$. I also use NetSuite payroll which actually process through Ceridian’s payroll system. I’ll just say I can’t wait to migrate off of it. Customer service is outsourced over seas and they have no access to your system other than via WebEx remote sessions. Every call takes 20 minutes minimum and you can count on them having to put you on hold while they try to find an answer. Mostly you get the canned script reply. Other than it’s ability to do consolidated financials, I was happier on QuickBooks.

Purchased NetSuite OneWorld and still in the implementation process.