The Best Predictive Dialer Software

Get the best software for your business. Compare product reviews, pricing below.

Talk with a software advisor
Talk with an advisor
Get a free consultation from an independent expert.
Or, call toll-free: (800) 827-1151
Talk with a software advisor
Talk with an advisor

Popular Products

No products found
Five9 Screenshot

Five9

★★★★★
★★★★★
(1)
Five9 is an industry leading cloud call center software. Five9 call center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM. Five9 provides
Client OS
Web
Deployment
Cloud Hosted
Contact Center Screenshot

Contact Center

★★★★★
★★★★★
(2)
RingCentral Contact Center lets you revolutionize your customer relationships. THis omnichannel system lets you build stronger relationships with CRM software integrations. Start conversations with customers using their preferred communication method such as voice, SMS, social, or email. @youtube Intelligent routing for inbound calls; CRM integrations; Call recording; Omnichannel analytics; Social media interactions; Quality management (QM) and workflow optimization (WFO); Permission-based
Client OS
Windows, macOS, iOS, Android, Web
Deployment
Cloud or On-Premises
Adversus Dialer Screenshot

Adversus Dialer

The Adversus Dialer is an auto, predictive dialer designed to exceed expectations. Manage campaigns, organize leads, and more with this Cloud-based software. Increase efficiency based on the methods which work best for your business. Start by selecting from three dialer modes, each of which you can customize to your liking. Ringing Methods : Different dialer modes for different needs. Choose between Predictive, Progressive and Manual dialing.; Inbound : Let your agents handle inbound tasks
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$90/year
Client OS
Web
Deployment
Cloud Hosted
PhoneBurner Screenshot
PhoneBurner is a power dialer software and CRM designed to help you and your team get more done in less time. PhoneBurner power dials your leads for you, leaves voicemails & emails, and helps you have up to 4x more live conversations every dialing session. Powerful prospecting tools help sales reps engage with more leads, in less time, from anywhere. This is accomplished through a power dialer to dial smarter and faster, a sales CRM tool to manage your contacts and campaigns, workflow automation
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$126/user/month
Client OS
Web
Deployment
Cloud Hosted
SpitFire Dialers Screenshot

SpitFire Dialers

★★★★★
★★★★★
(1)
SpitFire is the only contact center software offering Cloud, premise, or hybrid calling solutions. Select the right option for your business to get started! The Enterprise Enterprise software package offers all the tools you need to launch blended inbound and outbound call center campaigns. Use a pre-loaded list of numbers, to automatically places outbound calls and connect answered calls to available agents. The predictive dialer also allows the campaign manager to manually increase and
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$100/user/month
Client OS
Windows, iOS, Android, Web
Deployment
Cloud or On-Premises
Talkdesk Outbound Dialer Screenshot

Talkdesk Outbound Dialer

Talkdesk Outbound Dialer is a customer engagement tool that improves agent connect rates and drives more proactive customer engagement. Agent and agentless modes can provide voice and digital channels for personalized customer engagement. Talkdesk Outbound Dialer will: Maximize productivity with predictive dialing; Manage your campaigns with ease; Set up your calling lists; Integrate with Salesforce; Deliver voice and SMS notifications; and Work alongside other Talkdesk solutions. Predictive
Client OS
Web
Deployment
Cloud Hosted
Genesys Cloud Screenshot

Genesys Cloud

★★★★★
★★★★★
(2)
Genesys Cloud is an easy to use, all-in-one contact center platform. This seamless tool provides omnichannel communication over phone, email, chat, and social media. Using the genesys Cloud provides better customer satisfaction and happier employees, which combined lead to better business outcomes. Customer self-service; Digital channels; Voice services; Inbound routing; Outbound campaigns; Workforce engagement; Unified communications; Reporting and analytics; and Integrations and apps. Geneysys
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$75/month
Client OS
Windows, macOS, iOS, Android, Web
Deployment
Cloud or On-Premises
XenCALL Screenshot
XenCALL is a hosted, predictive cadialer CRM software for call centers. By using this platform, you can lower your overhead costs through streamlined and automated administrative tasks. Increase agent productivity by reviewing analytic reports and getting proactive feedback on performance. XenCALL has all these features in one place, and includes third-party integration. Lead playlists : Dynamically build new lists from all of your leads, to assign to your sales teams.; Third-party verification
Client OS
Web
Deployment
Cloud Hosted
Convoso Screenshot

Convoso

Convos is an omnichannel contact center software that automates lead follow-up, boosts contact rates, and increases ROI while staying compliant. The solution is designed to convert more with fewer leads, manage the productivity of remote agents, make compliant data profitable, and get real-time insight into list profitability. Calling; SMS; Email; Ringless Voicemail; Virtual Agent; Work From Home Solutions; Dynamic Scripting; Workflow Dialing; Robust Lead Management; Local Caller ID;
Client OS
Web
Deployment
Cloud Hosted
contactSPACE Screenshot

contactSPACE

contactSPACE is an intuitive, easy to use contact centre solution that enables you to make better quality customer contact. Using contactSPACE, you can design intelligent contact strategies to make the right call, at the right time. Plus, ensure agents stay on-message and deliver quality interactions, using contactSPACE CallGuides - by building your own intuitive messaging management and call workflow frameworks. Auto dialers—preview, progressive, predictive, super; Manual dialer; Dialer recall
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$105/user/month
Client OS
Web
Deployment
Cloud Hosted
Dialer360 Screenshot

Dialer360

★★★★★
★★★★★
(1)
Dialer360 is a leading Auto dialer technology company Provider multiple dialing modes including Predictive, Power, Progressive, & TCPA Compliant dialer. It is offering Voice Broadcast software to send automated phone calls, emails, & sms. The advanced ringless voicemail feature automatically drop the voicemails directly the customer’s voicemail box without ringing. @youtube Predictive dialer; Power dialer; Progressive dialer; Robo dialer; Voice Broadcasting; Auto dialer; Ringless voicemail; and
Client OS
Web
Deployment
Cloud Hosted

We searched and searched, but we couldn’t find any products in our database that match your criteria. Perhaps our team of software experts can help? They’d be happy to provide a list of free the best predictive dialer software recommendations that meet your exact requirements.

Sort by 
Filter by User Rating
Filter by Price Range
Filter by Deployment
Filter by Client OS
LinkedIn
Buyer’s Guide

What is Predictive Dialer Software?

Predictive dialer software automates outgoing calls from your business and prioritizes queue communications. The system uses advanced algorithms to determine when to place a call based on agent availability and average call times. If a real person is reached, rather than an answering service, the customized robo dialers direct these outbound calls to the next available agent.

Sometimes part of a telemarketing call center software, predictive dialing software can also operate as a single system. This standalone setup is ideal for any non-call or outreach center business with a high volume of outbound calls. The system is designed to reduce agent idle time and work around the delays typically caused by voicemail and disconnected numbers.

Features of Predictive Dialer Software

  • Outbound call dialing: Predictive dialers can speed up the time between outgoing calls
  • Dialing modes: Set up preferences for how much information agents see before dialing a new contact on an outbound call
  • Lead management: Manage outbound communication with specific leads, ensure communication is between the same agents and customers
  • Queue management: Prioritize different customers or partners by importance in order to respond to everyone in a timely manner
  • Campaign management: Identify the best ways to contact different leads for more effective outreach
  • Call metrics: Analyze call patterns to better understand agent availability; schedule calls around predicted high response times
  • Call monitoring and recording: Listen in on telemarketing calls in real-time and record conversations for posterity
  • Call transferring: Move calls to the most appropriate agent with ease in cases of escalations or different customer needs
  • Caller ID: Identify every inbound call to better route callers to the right agent or department
  • Communication logging: Note how many calls have been made and what the outcomes were
RingCentral Contact Center
Use RingCentral Contact Center to build campaigns based on call metrics.

Predictive Dialer Benefits

There are many benefits to providing your agents with a predictive dialer software:

Faster Outbound Calling

Predictive dialing software allows agents to place calls faster than before. Robo dialers line up the next call while agents are still active on current ones. As soon as they hang up, the system begins dialing the next contact. No more manually looking up numbers through case files or paperwork. Agent productivity will increase almost instantaneously by using a predictive dialing system for your outbound telemarketing.

The higher volume of calls your business makes, the more important it is to have a fast outbound dialing system. Effective telemarketing depends on a high volume of outgoing calls. Manually dialing out costs precious seconds over the course of the day. Automated robo dialing reduces that downtime, allowing for longer phone calls and faster transitions to new leads.

Queue Prioritization

Certain calls are more important than others. Optimize your queue by prioritizing who gets initial calls and callbacks first. A predictive dialer software helps you arrange outbound calls for every agent based on variables you select as important.

Have urgent callbacks which need to be made? Set return calls higher up in your queue. Or adjust your schedule based on local holidays and timezones to ensure a higher pickup rate from important clients.

More Effective Campaigns

By using a predictive dialer system to prioritize calls, you can improve your campaign outreach. Whether you’re in charge of cold calling or telemarketing, assigning the right agent to each lead can make the difference between a sale and a hangup.

Use a predictive dialer software to match the right agents to prospective leads for more effective outreach. Predictive dialers are also capable of calling multiple numbers at once, so agents can field conference calls when necessary. This can speed up sale approvals by including more people on each call.

FInally, predictive dialer software is compatible with customer relationship management or CRM integration for long term campaigns. Instead of using a power dialer to assign calls, you can set up all outreach efforts based on pre-existing client relationships.

Adversus Dialer
Make more effective campaigns with Adversus Dialer.

Reduced Busy Signals

Busy signals, disconnected numbers, and answering machines can all delay your agents’ ability to complete calls. A predictive dialing system with answering machine detection can be set to end calls once a number reaches voicemail or anything other than a live person.

Leaving a voicemail message may be worth it with some leads but not others. Predictive dialing systems let you select which calls can include voicemail and which should just be disconnected.

Predictive Dialers vs Auto Dialers: What’s the Difference?

Predictive dialer software can have some overlaps with power and automatic dialer systems. Both use robo dialers to speed up transitions between one call ending and another starting through automatic call distribution (ACD). However, they are not quite the same. Predictive dialers are designed to give agents control over their outbound calls. Auto dialers instead distribute calls based solely on agent availability. Power dialers attempt to combine the benefits of auto and predictive dialers by assigning calls based on a predetermined availability ratio.

Additionally, auto and power dialers are usually based on talk time. This may be important at contact centers but not your business. A predictive dialer algorithm can be adjusted based on what is an ideal talk time for your type of outreach.

With a predictive dialer system, there’s more control over which agents perform each call. You can base your campaigns on which agents are best suited for each lead. For this reason, predictive dialing software is more appropriate for businesses with a high volume of outbound calls to specific leads while auto dialers are more useful for contact centers which only cold call.

Five9 Software
Measure performance metrics using Five9 software.