A web-based multi-module management system designed by CORESense, Inc. for retail trade companies.
In order to provide prospective customers with the ultimate value in terms of features and functionality, CORESense has “productized” the capabilities most often requested by retailers in a variety of markets including:
The pre-configured vertical market solutions provide you with an affordable way to quickly get your integrated retail management system deployed while enjoying the benefits of pre-integrated “best in class” functionality and data model for your industry.
Integrating all management processes and data into one system streamlines operations, eliminates manual and redundant processes and allows automation of error prone processes. Save time and money that can be better spent on serving your customers and growing your business.
Having a real time, centralized view of sales and inventory across all channels improves inventory management and turnover. Reduce out-of-stocks, order cancellations and late shipments and make timely in-season price adjustments.
Centralized processing of online orders and automated order processing, customer notification and fulfillment, eliminates multi-channel operational bottlenecks. Confidently grow online sales without jeopardizing customer service or negatively impacting your hard-earned reputation.
Being able to capture and access customer data, including purchase history and personal data, and launch e-mails from any sales channel or back office process makes it easy to stay connected with customers. Deliver the highly personalized and responsive service that keeps customers coming back.
Customer relationship management, a key component of CORESense’s Integrated Retail Management solution, provides you with all the tools you need to build a loyal and profitable customer base.
With CORESense you can access and view customer and order information from all sales channels to deliver personalized service at every point of touch. You can leverage the integrated email platform to stay in constant touch with your customers and get their feedback on your service.
Finally, you can analyze past purchases to identify your best customers and offer them special incentives to come back such as preferred customer loyalty cards, special discounts or coupons that can all be created and managed from within the CORESense solution.
CORESense gives you the ability to capture and access detailed customer information including contact information, purchases and e-mail communication history from your in-store point of sale terminals or sales order interface. With this capability you can create and maintain an accurate customer database and arm your staff with a complete history of customer communication.
Identifying and rewarding repeat customers is great way to build a loyal customer base. CORESense tracks purchases by customers so you can identify your best customers and what they bought. Armed with this information you can offer them special incentives to come back such as preferred customer loyalty cards, special discounts or coupons.
With CORESense’s integrated e-mail management tool you can provide customers with a steady stream of information about your store, current specials and items of general interest. You can also gather valuable feedback about your company and its products allowing you to quickly adjust to trends or changes in buying behavior.
Launch highly personalized e-mail campaigns designed to drive traffic to your website as well as notify customers of new products and specials available in your store with CORESense’s e-mail campaign management and communication tool. Build mailing lists by segmenting your customer database by customer attributes and purchase history. Then create, launch and track your e-mail marketing campaign all in CORESense.
The CORESense ecommerce solution provides retailers, wholesalers and manufacturers with the most comprehensive, robust and feature-rich ecommerce solution in its class.
Working with your designers CORESense helps you create compelling, search friendly and manageable ecommerce websites that differentiate your brands, attract shoppers, maximize conversions and increase average order size. With CORESense you get a custom web site with high-performance “no refresh” pages, product “super search”, built-in cross-sell/up-sell capability, and fast single-page checkout.
With Ecommerce Software you have everything you need to promote and manage your ecommerce websites including:
Streamline online ordering with accounts and invoicing, customer-based offerings and pricing and integration with ERP systems.
Easily sell through and manage multiple, uniquely branded websites including centralized order processing and fulfillment and branding of customer communications from a single system.
Plus you get the ability to promote and sell your products through multiple ecommerce channels:
Merchandising, a key component of CORESense’s Integrated Retail Management solution, gives the real time data, reports and tools needed to optimize the purchasing, presentation, promotion, pricing and placement of your products in order to maximize sales and gross margin.
From the centrally managed catalog you can quickly and effectively describe new products, create and manage product content, create and schedule promotions, define up-sell and cross-sell products and optimize channel placement and pricing. Spending time consolidating sales and inventory data from multiple stores and sales channels makes it difficult to make accurate and timely merchandising decisions.
CORESense provides you with a real time view of activity across all channels enabling you to make better transfer, purchasing, pricing and promotion decisions improving your profitability.
With the real-time inventory view and product performance reports you can accurately plan your purchases and minimize stock outs and over ordering.
The CORESense product manager gives you the ability to define multiple types of products (e.g. apparel, golf clubs and tennis racquets)with unique product attribute and centrally manage product definition data.
With the centralized product catalog you define and describe products one time and optimally price and place products in multiple channels including POS, call center, one or more ecommerce storefronts, eBay, Amazon and comparison shopping engines.
Centralized management of your inventory with point of sale, ecommerce and other channels provides you with an accurate and up to the minute view of your sales and supply. Armed with this information you can make better buying, pricing, promotion and other merchandising decisions.
Real-time synchronization of sales and inventory across multiple stores and channels combined with automated stock replenishment, provides the right inventory level to your stores and other channels while minimizing your purchasing effort and cost of goods sold and increasing inventory turns.
CORESense gives you the ability to create, manage and fulfill an unlimited number of continuity or product of the month programs creating ongoing revenue streams and building customer loyalty.
With an estimated value of US$35 billion in gift card sales for the 2007 holiday season alone, retailers can obviously profit from these programs.
Online Order Management, a key component of CORESense’s Integrated Retail Management system, provides you with a complete, highly automated and robust order life cycle management capability that can easily support the most demanding multi-channel retail operations.
Centralized staging and processing of orders from all sales channels eliminates time consuming and error-prone manual transfer of data between channels. Automation of order processing work flows allows you to manage by exception minimizing staffing needs…
CORESense’s Order Management capability streamlines your order processing and fulfillment process removing operational bottlenecks while giving you the ability to grow sales across all channels with confidence.
Orders from all sales channels are automatically captured and centrally staged eliminating manual and error-prone transfers of data, facilitating automation and minimizing staffing needs.
CORESense gives you the ability to automate order capture to fulfillment paths based on configurable orders statuses and manage orders by exception allowing you to scale your operation without increasing staff. Staff can be alerted by email or through filtered views of orders requiring attention.
Powerful filtering and drill down capability allows you to quickly assess orders by stage or other criteria to identify bottleneck and initiate corrective actions to ensure on-time deliveries.
Increase the number of products you offer your customers through drop-ship, just-in-time and in-stock inventory sourcing methods as well as integration with third-party order fulfillment centers. CORESense also handles complex supplier and multi-supplier order fulfillment requirements, enabling build-to-order fulfillment processes.
Seamless integration with FedEx, UPS® and Endicia® enables faster shipment processing, instant tracking for customers, and increased accuracy
CORESense includes an integrated warehouse and location management tool which allows you to easily receive stock, transfer and view inventory across one or more locations.
Point of Sale (POS) and Store Operations solution, a key component of CORESenses Integrated Retail Management System, is a next generation, customer centric point of sale solution for small to medium-sized retailers. It provides single and multi-store retailers alike with a feature-rich point of POS directly integrated with an end-to-end, centrally managed retail operations suite. Whether you have one store or one hundred stores, all transactions and their corresponding data are centrally processed and visible in real time across all stores and ecommerce and call center channels. CORESenses fully integrated and centralize architecture makes it easy to deliver seamless cross channel shopping experience giving an edge over your competition.
CORESenses POS is a feature-rich customer centric retail store system that empowers store personnel too quickly and accurately process customer transactions and delivers highly personalized customer service.
Retail store managers can easily manage their daily operations and as well as access full back office merchandising, supply chain, order management and analytics and reporting capabilities directly from the POS. Tiered security settings control access to specific application functionality and capabilities.
This powerful and reliable web-enabled application supports leading terminal hardware and peripherals and is packed with the essential features and functions needed to delight customers and maximize cash-in per visit:
The intuitive, graphical user interface and extensive set of time saving features lets you speed customers through checkout: enter product SKUs via barcode or keypad, search for product and price info using barcode, number and partial names or categories and directly process credit cards in seconds using the Internet.
Today’s cross channel shoppers demand a personalized and seamless shopping experience and with CORESense you can easily manage cross-channel promotions, fulfillment and returns including in-store pickup of on-line purchases and drop shipment of out-of-stock or virtual inventory items and transact sales, returns and credits in multiple and mixed payment forms.
The CORESense Point of Sale, unlike traditional Point of Sale solutions, part of a fully integrated retail management suite that gives you all the tools needed to manage one or many retail stores. There is no separate store management module that must be synchronized nightly all transactions are centrally managed and data is updated in real time.
Point of Sale:
The CORESense Integrate Retail Management systems consolidates multi-channel selling, CRM, merchandising and order management into one web accessible system providing an unparalleled real-time view of business health anywhere, anytime, so that you can proactively respond to customers and profitably grow their businesses.
CORESense provides this real-time view through multiple standard reports, flexible report building tools and custom reports built to meet your unique business needs.
Tight integration of all sales channels enables you to view product performance, inventory usages, profitability and other key performance indices (KPI) for your entire business.
Tight integration and real-time synchronization of all sales channels, inventory and business process provides you with a real time view of your business.
CORESense provides you with a library of standard reports as well as the ability to build your own reports and all reports can be accessed through the centrally managed web-based back office.
CORESense provides a full library of accounting and financial reports for assessing business health and for preparing accounting statements and tax documents.
With CORESense’s Sales Order Interface, a key component of CORESense’s Integrated Retail Management system, you get easy to use web-based call center software that provides real time access to customer, product and inventory information and includes a guided process for quickly and accurately taking, processing and fulfilling orders.
With the sales order interface, you and your staff can view and update customer information, respond to customer inquiries and place, process and track orders. The sales order interface is web-based and can run on a desktop or laptop computer making it ideal for decoupling complicated order and return processing from the main checkout lanes, for remote selling and for consultative selling in the store or in the field.
With CORESense’s Sales Order interface call center representatives can accurately and efficiently enter orders using the fewest possible steps. The representative is guided through a simple 4-step process and can quickly search for and locate customer, product and other information.
Customer representatives can quickly access and view a complete record of all customer orders, review past communications, track the status of any order and capture and record a complete record of current calls for future reference. Quick look-up and drill down features allow your staff to quickly locate orders by customer, order number or other criteria and view an up-to-the-second status of each customer order.
Another valuable use for the sales order interface is by sales or dedicated customer service representatives in addressing complex and time-consuming sales, returns and problem resolution away from your main checkout lanes.
The web-based sales order interface can run on a laptop computer with wireless internet access, making it an ideal tool for consultative selling of complex products out in the showroom, for taking orders or signing up new customers for newsletters or continuity programs at remote events or as a low cost point of sale terminal in low volume, cashless environments.
Making the Sale:
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