Our XM Symphony sage ecommerce platform inserts orders and quotes in real-time and updates products, orders and client details automatically so your team won’t have to. With our proprietary sage ecommerce solution running through a secure connection to your Sage ERP, you can be sure you have up-to-the minute information wherever and whenever you need it without risking it falling into the wrong hands.
Take full advantage of the investment in Sage 300 ERP
With significant investment in your Sage ERP be sure you can get the absolute most out of it with XM Symphony. You will be able to have multiple users entering orders via our sage ecommerce solution, running reports and checking information at the same time with no ‘bottle necks’.
Unique web based categories
XM Symphony synchronizes with your Sage ERP categories automatically, although sometimes these categories make more sense to you than the customer. XM Symphony sage ecommerce has a simple yet powerful Content Management System to allow the adding of new categories and sub-categories using your browser and a ‘Drag and Drop’ feature for assigning products to categories. You can assign one product to as many categories as you want.
As you would expect from a leading sage ecommerce platform XM Symphony has cross-selling and up-selling features found on world-leading websites eBay and Amazon. Functions like ‘Customers who bought his also bought’ are calculated on all order activity including offline orders. You can also ‘link’ items together to suggest accompanying products using the simple ‘Associate’ tool. XM Symphony also pulls alternative products as setup in Sage ERP into your web store.
XM Symphony has an array of advertising banners and effective ways to communicate special offers, products, services or paid adverts with your customers. You can even set notices to appear to different customers at different times. ‘Drop Banners’ can be set to only appear when a customer first logs in. ‘Side Adverts/Banners’ can be associated to products and by clicking on a banner it will navigate to that product. You can have multiple side banners that will randomly change whenever the page refreshes. All Banners can have URL links embedded so they can navigate to anywhere on the internet.
If your carrier allows online ‘Track & Track’ and ‘Proof of Delivery’ then XM Symphony is able to insert hyperlinks into client orders that navigate to these Carriers’ websites. Now customers can track their own order progress online, anytime with no need to contact your customer services.
Quotes/Quotes to Orders
XM Symphony allows the items in cart to be saved as a Quote. The details of the Quote are inserted into Sage ERP and the Quote is recorded both by XM’s sage ecommerce and in your Sage ERP. Quotes can be edited online at a later date and have other details added such as the customer’s Purchase Order number. Once Quotes are approved online they automatically change to Orders and are inserted as such into your Sage ERP.
Sales Rep ordering, reporting access for customers
XM Symphony’s unique user-based architecture allows complete control over who can access what information, allow or restrict critical information such as QOH, Prices, Transaction History and Account Balances.
XM Symphony identifies your Sales Rep at login and record sales activity to automatically associate commissions. Features such as these allow Sales Reps to view critical customer information in real-time, on any internet-able device. Sales managers are able to use the reporting features allowing up-to-the minute information to track only their team’s KPI’s and sales targets. Senior Managers are able to view reports across regions or the entire company at a glance.
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