FieldAware
1 Review 5/5 ★ ★ ★ ★ ★A field service management system from FieldAware with asset management and barcode scanning functionality.
Product Overview
FieldAware is a cloud-based, mobile-first field service management solution designed to simplify processes and improve productivity, customer service, and revenue for businesses. It offers features like asset management, barcode scanning, and a customer portal, making it a comprehensive solution for managing field operations. FieldAware also allows for easy export and import of timesheets into payroll systems and offers a mobile app that is user-friendly for technicians.Pros
- Can add photos directly into job sheets
- Dispatch board is visual and easy to use
- Web-based platform provides access anywhere
Cons
- Requires a minimum of 20 users
- Reporting features are limited
- Multiple users have cited issues with customer support
Target Market
Businesses in construction, industrial automation, or consumer services with at least 20 users seeking a straightforward, user-friendly field service management tool with efficient dispatching and customer management capabilities.About FieldAware
Video Overview
Features
- Compress billing cycles. Generate invoices – instantaneously! Reduce DSO (Days Sales Outstanding) by 15%, time to revenue by 32%.
- Automate work flows, streamline scheduling and ensure service level compliance.
- Increase daily work order completions by 20%. Decrease incomplete orders by 16%.
- Access customer information (assets, service contracts, anything you can imagine!) instantly from any location. Increase revenue by 17%, decrease customer churn by 22%. Inventory parts across town or around the world
- Optimize inventory levels on trucks, in the warehouse and at the depot. Automate the reverse logistics process. Reduce repair costs by 17% and tax (asset) liability by 7%. Mobilize the staff
- Simplify work orders and processes, cut travel times. Increase profitability by 32% and staff retention by 12%. Make the most of your business
- Leverage business analytics to discover market trends, optimize processes and differentiate services. Increase business efficiency by 27%, increase market share by 5%.
- Automate technician time tracking. Reduce overtime hours by 9%, decrease operational expenses by 11%.
Product Overview
Related Products
User Reviews of FieldAware
Write a Review
We looked at field service software and at three suppliers in particular. We chose FieldAware to help us achieve these aims. As well as providing what we needed, cost and time to implement were also both critical in our decision-making.
Just three months after implementation we were seeing major advantages. FieldAware is helping to improve both the day to day performance and the scalability of our business. The teams like it because it is so easy to use and we are seeing almost immediate improvements in terms of reduced fi tting time, improved fitter utilization and managed overtime costs.
In addition to the increased visibility and improved management of workflow, a further great benefit was the management tool which now ensures that decisions are based on tangible measures. This has given us the ability to capture factual evidence on performance, taking the subjective out of the discussion.
Most importantly it has given us eff ective, tangible reporting for our customers on both our and their site teams’ performance. This has given Home Decor a real opportunity to work more closely with our customers to drive a continuous improvement philosophy to our joint objectives.
