FieldAware
1 Review 5/5 ★ ★ ★ ★ ★A field service management system with asset management and barcode scanning functionality for small to midsize businesses.
Product Overview
FieldAware is a cloud-based, mobile-first field service management solution designed to simplify processes and improve productivity, customer service, and revenue for businesses. It offers features like asset management, barcode scanning, and a customer portal, making it a comprehensive solution for managing field operations. FieldAware also allows for easy export and import of timesheets into payroll systems and offers a mobile app that is user-friendly for technicians.Pros
- Can add photos directly into job sheets
- Dispatch board is visual and easy to use
- Web-based platform provides access anywhere
Cons
- Requires a minimum of 20 users
- Reporting features are limited
- Multiple users have cited issues with customer support
Target Market
Businesses in construction, industrial automation, or consumer services with at least 20 users seeking a field service management tool with efficient dispatching and customer management capabilities.Video Overview
Key Features
- Mobile App: Field workers can view job details and customer information, receive updates, and deliver invoices on the go.
- Asset Management: Manage the business’s and customers’ assets with detailed records and histories to reduce downtime. Optimize inventory levels on trucks, in the warehouse, and at the depot.
- Dispatch and Scheduling: Manage jobs and technicians while optimizing routes. Locate all workers in the field with the job tracking feature.
- Reporting & Insights: Utilize business analytics by building reports and measuring KPIs to ensure operations run smoothly. Discover market trends to optimize processes and differentiate services.
- Work Order Management: Track jobs, view schedules, and update job statuses from the app or desktop computer.
- Invoicing: Compress billing cycles and efficiently generate invoices.
- Barcode Scanning: Scan barcodes through the mobile app while out in the field to search for customers, contracts, and assets.
Product Overview
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User Reviews of FieldAware
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We looked at field service software and at three suppliers in particular. We chose FieldAware to help us achieve these aims. As well as providing what we needed, cost and time to implement were also both critical in our decision-making.
Just three months after implementation we were seeing major advantages. FieldAware is helping to improve both the day to day performance and the scalability of our business. The teams like it because it is so easy to use and we are seeing almost immediate improvements in terms of reduced fi tting time, improved fitter utilization and managed overtime costs.
In addition to the increased visibility and improved management of workflow, a further great benefit was the management tool which now ensures that decisions are based on tangible measures. This has given us the ability to capture factual evidence on performance, taking the subjective out of the discussion.
Most importantly it has given us eff ective, tangible reporting for our customers on both our and their site teams’ performance. This has given Home Decor a real opportunity to work more closely with our customers to drive a continuous improvement philosophy to our joint objectives.
