WorkWave Service
- Discontinued
WorkWave Service was a field service software with scheduling features plus invoicing and billing tools. It was discontinued in March 2025.
Product Overview
Service by WorkWave was a cloud-hosted field service management system designed for home service businesses. Teams used it to schedule jobs, dispatch technicians, track crews in real time, manage customer records, and handle invoicing and payments from one place. Customers could view account information and leave reviews about their service.
Note: WorkWave discontinued Service by WorkWave on March 31, 2025, and the application is no longer accessible. Learn more from WorkWave’s end-of-life notice.
Pros
- New users could be added at any time
- Technician schedules were easy to modify
- Dispatch view showed where workers were
Cons
- Discontinued in 2025
- Pricing details were never published
- Removing users could become costly
Target Market
Small to midsize service-based businesses such as pest control, landscaping, cleaning, plumbing, and electrical contractors.Discontinuation and Data Access
WorkWave officially discontinued Service by WorkWave on March 31, 2025. The application has not been accessible since then.
Former users had until April 30, 2025, to request a data backup through WorkWave’s support team. WorkWave did not name a direct replacement and directed former customers to its other products or their account manager. Pest control companies may consider WorkWave’s PestPac, which remains available.
FAQ
When was WorkWave Service discontinued?
WorkWave discontinued Service by WorkWave on March 31, 2025.
Can I still log in to WorkWave Service?
No. The application is no longer accessible.
Can I still get my data back?
The deadline to request a data backup was April 30, 2025.
Did WorkWave offer a replacement?
Not a direct one. WorkWave pointed former customers to its other products and their account manager.
WorkWave Service Alternatives
Jobber
Jobber is a field service management software with batch invoice creation, GPS tracking, and real-time scheduling and dispatching. It also includes CRM tools, time tracking, and custom job forms.
Housecall Pro
Housecall Pro is a field service management software for home service businesses. It includes scheduling, a client database, invoicing, and a mobile app that automates manual work processes.
ServiceTitan
ServiceTitan is a field service management software and mobile app built for growing and established service businesses. It offers job booking, quote management, scheduling and dispatching, and real-time technician tracking.
WorkWave Service Features
- Marketing: Built professional websites, drove sales and leads, collected online reviews, and gathered feedback through customer surveys.
- Account Management: Stored customer information, such as service history, in the service CRM.
- Business Development: Generated customer reviews and rated technician and service delivery performance.
- Scheduling and Planning: Built service packages, scheduled appointments, and assigned jobs to workers or teams.
- Dispatching: Automated dispatching with efficient driver routes to reduce drive time and costs.
- Mobile: Sent updates to technicians and notified them of changes to their workday. Gave access to custom forms, customer details, and work order information, along with turn-by-turn directions to jobs.
- Service: Monitored work order progress, job statuses, and worker and vehicle locations.
- Billing and Payments: Billed customers, automated invoicing, and processed credit cards in the field.
- Reporting and Analytics: Provided insights on operational performance, tracked KPIs and measurables, and monitored the health of the business.
Product Overview
Developer Overview
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