Hotel management software is a property management system for the hospitality industry. From tiny boutique hotels to international resorts, this solution provides occupancy tracking, staff scheduling, and hotel accounting like room rate calculation and billing information.
Hotel management systems are unique because they balance guest and staff services. Use this single solution for all sorts of tasks like tracking mini-bar purchases, adjusting housekeeping schedules, or updating room prices across multiple channels. These abilities allow you to streamline day-to-day tasks without neglecting long-term goals.
Hotels operating restaurants, spas, entertainment venues, and convention centers can use management software to coordinate between each different branch of their business. Your front office can stay in control of every aspect of your hotel thanks to all-in-one hotel management software.
The main benefits of using an all-in-one hotel management software:
One of the biggest tools provided by hotel management software is automated check-in/check-out. Track arrivals, departures, and occupancy rates from a real-time dashboard to stay on top of your hotel’s needs. Improve guest experience by getting everyone into their prepared rooms sooner.
Housekeepers need to know when rooms are vacant so they can get in and clean before new guests check in. Automating the process lets housekeepers work more efficiently by skipping occupied rooms
Overbooking is a major problem for hoteliers, in part because direct booking sites allow multiple users to schedule reservations at the same time. By getting accurate occupancy in real-time, you can prevent double-booking a room and avoid turning guests away when there’s limited vacancies.
Hotel operations employ a lot of people. Hospitality software also provides scheduling modules for all of your staff departments. Easily cover all shifts for front desk, concierge, housekeeping, custodial, and recreation by using a single application. Staff can use mobile versions of the software to request vacation, swap shifts, or call in sick.
Manage payroll with software to avoid payment errors. The system can track individual hours worked and then calculate taxes specific to your state.
If your resort has multiple buildings, conference centers, restaurants, bars, or entertainment, you’ll need hotel management software to coordinate between different departments to ensure guests have the best experience possible. Manage room changes, restaurant reservations, and other adjustments from a single application.
GDS and channel management software allows for standardized coordination whenever you update pricing or room availability. For example, various travel agents and booking sites allow guests to reserve their rooms without having to contact your hotel. Each of these sites uses their own formatting for the reservation fields. GDS eliminates the confusion caused by these different booking methods. A guest can arrange their trip on Expedia or Tripadvisor at the correct rates without causing problems for your booking system.
Did a guest use the mini-bar or enjoy a movie? Hotel management software alerts you to any additional room charges needed before you deliver the final bill. Or track comped amenities to ensure your hotel stays above the bottom line.
For example, if you upgrade a newlywed couple from a pool-side room to an ocean-view, that change can be recorded in their guest profile.
If your hotel is part of a franchise you can use hotel management software to track loyalty programs across multiple locations.
The starting price for subscription-based hotel management software is as low as $50/month. Saas solutions provide Cloud-based hosting so data is accessible from mobile devices like smartphones and tablets. For one user, this is $600 per year. Setup fees for training and implementation are additional.
Perpetual license costs for hotel management software begins at $300. This does not include implementation and staff training. Some software systems charge on a per room, unit, or building basis.
The hotel property management software you need will depend on your business. The amount of rooms you have, whether you have a restaurant or bar onsite, and the size of your staff will all determine what scope of software you should get.
Smaller hotels like boutiques and B&Bs may be able to get by with a limited scope software which covers the basics of payroll, scheduling, and occupancy. Larger hotels and chains will need to get comprehensive software to maximize as many features as possible.