WorkWave Service
A field service software with scheduling features plus invoicing and billing tools.
Product Overview
Service by WorkWave is a field service management system designed for home service businesses. This solution helps improve productivity, manage customers, and increase revenue. The solution allows you to manage your service business in one place, through scheduling jobs to dispatching workers. The software aims to streamline operations, reduce dependencies, and create a more informed and productive workforce.
WorkWave can be used by teams to schedule and dispatch techs, track teams in real-time, and allow them to work from anywhere. Customers have the ability to view account information and leave reviews about their satisfaction, and your business can also improve cash flow through payment and invoice monitoring.
Pros
- New users can be added at any time
- Easy to modify technician schedules
- Provides a dispatch view to show where workers are
Cons
- Pricing details not provided by the developer
- Removing users can become costly
- Customers cannot leave tips
Target Market
Service-based businesses such as pest control, landscaping cleaning, plumbing, and electrical contractors, looking for advanced scheduling, billing, and GPS tracking features.About WorkWave Service
Video Overview
WorkWave Service Features
- Marketing: Build a professional website, drive sales and leads, allow online reviews, and improve your teams via customer surveys.
- Account Management: Store customer information such as service history into the service CRM.
- Business Development: Generate 5-star customer reviews and rate technician and service delivery performance.
- Scheduling and Planning: Build service packages, schedule appointments, assign jobs to workers or teams.
- Dispatching: Automate dispatching with efficient drvier routes and reduce drive time and cut costs.
- Mobile: Provide updates to the team and notify them of changes to their workday. Allow access to custom forms, customer details and work order information. Use turn-by-turn directions for their jobs.
- Service: Monitor work order progress, job statues, and worker/vehicle locations.
- Billing and Payments: Bill customers, automate invoicing, and process credit cards in the field.
- Reporting and Analytics: Get insights on operational performance, track KPIs and measureables, and monitor the health of your business.
Product Overview
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