MaintainX Review: Features, Pros & Cons

What Is MaintainX?

MaintainX is a web-based maintenance and CMMS software for mobile devices that simplifies maintenance and operations management. The app enables users to create work orders with photos, track maintenance processes like asset management, and utilize dynamic SOPs that adapt based on input.

It also supports efficient spare parts management to avoid operational delays. MaintainX integrates with other systems to ensure consistent information sharing among team members by offering insights to reduce costs and extend equipment life.

Key Features:

• Increases productivity by streamlining maintenance
• Reduces unexpected downtime by 32%
• Helps produce more by keeping equipment online
• Helps avoid regulatory fines and shutdowns
• Turn data into cost-saving insights
• Eliminate parts shortages and overspending

Our Ratings

Who Uses MaintainX?

MaintainX is strategically positioned to cater to a diverse range of industries that include manufacturing, facility management, food and beverage, hospitality, education and schools, clubs and associations, and property management.

The company’s solutions aim to help these sectors reduce operational inefficiencies, streamline workflow, improve safety, and manage standard operating procedures. Its primary users are operational leaders who require a reliable system to manage work orders, maintain logs, generate robust reports, and facilitate real-time collaboration.

MaintainX’s offerings seem to particularly resonate with businesses that need to keep their facilities and assets running smoothly, maintain quality control, ensure customer satisfaction, manage checklists, and track work requests. This wide-ranging utility positions MaintainX as a versatile tool for many business operations worldwide.

The software supports a broad international user base with its multilingual interface. This includes English, French, Spanish, German, Italian, Dutch, Portuguese, Turkish, Romanian, and Czech. MaintainX is also beta-testing Japanese, Danish, Polish, Russian, Slovak, and Chinese.

Add New Assets To Track

Adding a new asset is a straightforward top-to-bottom process. Once clicking the “New Asset” button, you can easily assign a name, uploaded an image, assigned a model number, and detail the manufacturer.

Additional information available to fill out included:

• Location
• Description
• Serial Number
• Year
• Teams in charge
• QR/Bar code
• Asset Types
• Vendors
• Parent Asset

It doesn’t appear you can save your progress while creating an asset. I was prompted with a pop-up warning when navigating away during the asset creation process.

Create Work Order

Adding a new work order is a straightforward top-to-bottom process. Clicking the “New Work order” button lets you name your work order, add a photo of instructions, add a description , assign the work order to an employee, set a recurring due date, assign priority, and pick the asset in question (already created in the previous step).

Additional information available to fill out included:

• Procedure
• Location

Like it was for asset creation, it doesn’t appear you can save your progress while creating a work order. You’ll be prompted with a pop-up warning if you attempt to navigate away during the work order creation process.

Reporting

Reporting summaries and details are viewable from a Summary dashboard. All data can be exported to PDF or CSV. Custom dashboards are available. Examples of reports you can create include:

• Work Orders: Created vs. completed, reactive vs. repeatable, status, priority
• Inspection vs. Timing: Inspection checks completed %, Time to complete, one time vs. overdue
• Grouped Reports: Completed by the user, assets maintenance
• Repeatable Work Orders

One minor complaint: reports required a full page refresh for any new records or property edits.

Changing Work Order Status On Mobile

Checking work order progress on my mobile device was easy. The bottom navigation tab starts you at Overview, which lets you filter work orders by priority, overdue, pending approval, or completed.

You can also navigate to the Work Orders, Assets, or Messages tab to get more details. All information found in the native mobile app is the same as what you’d find with your web browser–meaning you get the same full functionality.

Changing the status of a work order is a simple tap to update–which will come in handy while out in the field.

What Features Are Missing?

• Phone Support: MaintainX does not offer phone support, which disadvantages users who prefer to speak with customer support representatives directly. It can also be a challenge for users who are not as comfortable using chat or email to resolve their issues. However, MaintainX is known to respond quickly and efficiently to these queries.
• Feature consistency among plan tiers: MaintainX offers IoT sensor integrations only in their Premium version, which may be a limitation for smaller businesses or those on a tight budget. Including these integrations in lower price tiers would be desirable to make them more accessible to a wider range of businesses.

Pricing Plans

What does MaintainX do?

MaintainX is a CMMS tool designed to streamline maintenance and operations processes. It manages work orders, schedules preventive maintenance, tracks inventory, and monitors assets. The platform’s user-friendly interface on desktop and mobile makes managing and organizing tasks easy, ensuring that critical information is always at your fingertips.

Where is MaintainX based?

The company’s headquarters is located in San Francisco, California. The software has a global reach, with businesses worldwide utilizing its features for optimizing maintenance and operations processes.

What are the benefits of MaintainX?

MaintainX aims to streamline maintenance and operations management processes, improve communication and collaboration among team members, increase productivity and efficiency, and reduce downtime and costs.

The software also provides real-time updates and notifications, ensuring that users stay informed about the status of their tasks and make informed decisions.

Alternatives

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MicroMain

Price Range

   $     $     $     $     $   

   $     $     $     $     $   

Starting Price

$89/user/month

Client OS

Web

Deployment

Cloud Hosted

What We Like

Comprehensive features (spare parts, OEE, depreciation, reporting)

Robust mobile app (barcode scanning, labor rate tracking, offline use)

Unlimited sites, priced per user

What We Don’t Like

Purchase order feature lacking

Custom integrations for smart devices may be costly

External users require paid login for work orders

Demo Pricing

Limble CMMS

Price Range

   $     $     $     $     $   

   $     $     $     $     $   

Starting Price

$35/user/month

Client OS

iOS, Android, Web

Deployment

Cloud Hosted

What We Like

Ease of use allows access to all employees

Fully functional trial

Limited setup period

What We Don’t Like

Can not schedule a WO to become active in the future

Limited form customization

Periodic refreshes rather than instantaneous updates

Demo Pricing

Hippo CMMS

Price Range

   $     $     $     $     $   

   $     $     $     $     $   

Starting Price

$35/user/month

Client OS

iOS, Android, Web

Deployment

Cloud Hosted

What We Like

Best value at $35/user/month

Easy of navigation

Easy to attach photos via mobile app

What We Don’t Like

Can’t reopen old work orders

Difficult to use search function

No parts hierarchy in database

Demo Pricing

Summary

Based on my experience, we recommend using MaintainX for your maintenance management needs if you value simplicity, mobility, and communication. The software is user-friendly, has a mobile app with all features accessible, and a chat feature that enables team collaboration. However, if you need advanced features like asset lifecycle management, you may want to consider other options.

MaintainX offers plans for small teams, larger teams, and enterprises, with prices starting at $16/per user/month. It suits various industries such as manufacturing, facility management, hospitality, etc. Overall, MaintainX offers excellent value for the features provided and is worth considering for small to mid-sized businesses.