MaintainX Review: Features, Pros & Cons
While MaintainX only provides Enterprise users with their advanced features (like IoT sensor integrations), it makes up for it with excellent simplicity, mobility, and communication across all plans. The CMMS software has a user-friendly interface, a native mobile app with all features accessible, and a chat feature that enables team collaboration.
If powerful mobile access is what you desire most in maintenance software, MaintainX has you covered. It’s easy for anyone to change an asset’s status and upload photos directly from their mobile device–making MaintainX an option for all workers.
- Developer MaintainX
- Client OS iOS, Android, Web
- Deployment Cloud Hosted
What Is MaintainX?
MaintainX is a web-based maintenance and CMMS software for mobile devices. It aims to improve workflow completion and strengthen team communication with regard to maintenance tasks.
It allows you to create work orders and attach photos, track your CMMS processes (such as asset management), and manage work orders with dynamic SOPs that change based on user input.
| Pros | Cons |
|
|
Our Ratings
| Usability - 9.7 | Has a modern and responsive interface; lets users easily create and edit assets complete with sub-assets; assigns status, priority, and due dates; least expensive plan limits total work orders and procedures. |
| Support - 7.2 | Includes live chat in all plans with stated response time of under 3 minutes; help topics searchable within chat box; learning center with step-by-step videos, no phone or email support. |
| Features - 9.3 | Simple but effective work order feature; upload photos and assign procedures (tasks) to employees; the mobile app offers the same features as the browser option; less expensive plans lack a request feature. |
| Security - 9.8 | Developer has had no known data leaks; data export to PDF or CSV files; offers multi-factor authentication for the most expensive plan only. |
| Value - 10 | Plans start at $16/user/month; free plan available; many features available at lower price points; enterprise-level plan pricing is custom. |
| Performance - 10 | Functionality was fast and responsive; was easy to accomplish routine maintenance tasks and seamlessly jump between work order creation and asset creation; no slowness or performance issues. |
| Key Features - 9.5 | Asset creation was straightforward to learn; easy to track descriptive maintenance work with due dates; parts inventory in work orders with usage history; meter-based maintenance and IoT sensor integrations only available in premium plans. |
Who Uses MaintainX?
MaintainX is strategically positioned to cater to a diverse range of industries that include manufacturing, facility management, food and beverage, hospitality, education and schools, clubs and associations, and property management.
The company’s solutions aim to help these sectors reduce operational inefficiencies, streamline workflow, improve safety, and manage standard operating procedures. Its primary users are operational leaders who require a reliable system to manage work orders, maintain logs, generate robust reports, and facilitate real-time collaboration.
MaintainX’s offerings seem to particularly resonate with businesses that need to keep their facilities and assets running smoothly, maintain quality control, ensure customer satisfaction, manage checklists, and track work requests. This wide-ranging utility positions MaintainX as a versatile tool for many business operations worldwide.
Add New Assets To Track
Adding a new asset is a straightforward top-to-bottom process. Once clicking the “New Asset” button, you can easily assign a name, uploaded an image, assigned a model number, and detail the manufacturer.
Additional information available to fill out included:
- Location
- Description
- Serial Number
- Year
- Teams in charge
- QR/Bar code
- Asset Types
- Vendors
- Parent Asset
It doesn’t appear you can save your progress while creating an asset. I was prompted with a pop-up warning when navigating away during the asset creation process.
Create Work Order
Adding a new work order is a straightforward top-to-bottom process. Clicking the “New Work order” button lets you name your work order, add a photo of instructions, add a description , assign the work order to an employee, set a recurring due date, assign priority, and pick the asset in question (already created in the previous step).
Additional information available to fill out included:
- Procedure
- Location
Like it was for asset creation, it doesn’t appear you can save your progress while creating a work order. You’ll be prompted with a pop-up warning if you attempt to navigate away during the work order creation process.
Reporting
Reporting summaries and details are viewable from a Summary dashboard. All data can be exported to PDF or CSV. Custom dashboards are available. Examples of reports you can create include:
- Work Orders: Created vs. completed, reactive vs. repeatable, status, priority
- Inspection vs. Timing: Inspection checks completed %, Time to complete, one time vs. overdue
- Grouped Reports: Completed by the user, assets maintenance
- Repeatable Work Orders
One minor complaint: reports required a full page refresh for any new records or property edits.
Changing Work Order Status On Mobile
Checking work order progress on my mobile device was easy. The bottom navigation tab starts you at Overview, which lets you filter work orders by priority, overdue, pending approval, or completed.
You can also navigate to the Work Orders, Assets, or Messages tab to get more details. All information found in the native mobile app is the same as what you’d find with your web browser–meaning you get the same full functionality.
Changing the status of a work order is a simple tap to update–which will come in handy while out in the field.
What Features Are Missing?
- Phone Support: MaintainX does not offer phone support, which disadvantages users who prefer to speak with customer support representatives directly. It can also be a challenge for users who are not as comfortable using chat or email to resolve their issues. However, MaintainX is known to respond quickly and efficiently to these queries.
- Feature consistency among plan tiers: MaintainX offers IoT sensor integrations only in their Premium version, which may be a limitation for smaller businesses or those on a tight budget. Including these integrations in lower price tiers would be desirable to make them more accessible to a wider range of businesses.
Pricing Plans
| Plan | Pricing | Features |
| Basic | Free | Designed for small teams.
|
| Essential | $19/user/month or $192/user annually. | For small teams who need simple preventive maintenance. Includes all Basic features, plus:
|
| Premium | $49/user/month or $492/user annually | For larger teams needing smarter workflows. Includes everything in Essential plus:
|
| Enterprise | Custom | For large enterprises needing advanced control and security across multiple sites. Includes everything in Premium plus:
|
What does MaintainX do?
MaintainX is a CMMS tool designed to streamline maintenance and operations processes. It manages work orders, schedules preventive maintenance, tracks inventory, and monitors assets. The platform’s user-friendly interface on desktop and mobile makes managing and organizing tasks easy, ensuring that critical information is always at your fingertips.
Where is MaintainX based?
The company’s headquarters is located in San Francisco, California. The software has a global reach, with businesses worldwide utilizing its features for optimizing maintenance and operations processes.
What are the benefits of MaintainX?
MaintainX aims to streamline maintenance and operations management processes, improve communication and collaboration among team members, increase productivity and efficiency, and reduce downtime and costs.
The software also provides real-time updates and notifications, ensuring that users stay informed about the status of their tasks and make informed decisions.
Alternatives
Summary
Based on my experience, we recommend using MaintainX for your maintenance management needs if you value simplicity, mobility, and communication. The software is user-friendly, has a mobile app with all features accessible, and a chat feature that enables team collaboration. However, if you need advanced features like asset lifecycle management, you may want to consider other options.
MaintainX offers plans for small teams, larger teams, and enterprises, with prices starting at $16/per user/month. It suits various industries such as manufacturing, facility management, hospitality, etc. Overall, MaintainX offers excellent value for the features provided and is worth considering for small to mid-sized businesses.
User Reviews of MaintainX
We were attracted to MaintainX with the promise of a robust dashboard. Our main goal in putting a new system into place was better visibility of our assets. Unfortunatley as we continue to roll out the system, we are finding, to utilize the dashboard there are numerous, tedious steps that we did not have with our previous software. We continue to work with them but still find we have to create 150 work orders just to see our assets on the dashboard.
