Our Verdict…

While MaintainX only provides Enterprise users with their advanced features (like IoT sensor integrations), it makes up for it with excellent simplicity, mobility, and communication across all plans. The CMMS software has a user-friendly interface, a native mobile app with all features accessible, and a chat feature that enables team collaboration.

If powerful mobile access is what you desire most in maintenance software, MaintainX has you covered. It’s easy for anyone to change an asset’s status and upload photos directly from their mobile device–making MaintainX an option for all workers.

9.4
Our Rating
based on our expert editorial analysis
8.0
User Rating
based on 2 user reviews
Best for: MaintainX is strategically positioned to cater to a diverse range of industries that include manufacturing, facility management, food and beverage, hospitality, education and schools, clubs and associations, and property management.
Pros:
  • Strong virtual support
  • Offers free plan
  • Streamlined mobile app allows users to add images/documents
Cons:
  • No phone or email support
  • IoT sensor integrations only in Premium version
  • Limited customization and reporting in lower-tier plans
Starting Price
$16 /user/month
Price Range Learn More
   $     $     $     $     $   
   $     $     $     $     $   
  • Developer MaintainX
  • Client OS iOS, Android, Web
  • Deployment Cloud Hosted

What Is MaintainX?

MaintainX is a web-based maintenance and CMMS software for mobile devices that simplifies maintenance and operations management. The app enables users to create work orders with photos, track maintenance processes like asset management, and utilize dynamic SOPs that adapt based on input.

It also supports efficient spare parts management to avoid operational delays. MaintainX integrates with other systems to ensure consistent information sharing among team members by offering insights to reduce costs and extend equipment life.

Key Features:

  • Increases productivity by streamlining maintenance
  • Reduces unexpected downtime by 32%
  • Helps produce more by keeping equipment online
  • Helps avoid regulatory fines and shutdowns
  • Turn data into cost-saving insights
  • Eliminate parts shortages and overspending
Pros Cons
  • It is simple and intuitive.
  • It has excellent virtual support and high ratings from users.
  • It works well for various industries such as manufacturing, facility management, hospitality, etc.
  • It may not have all the features or integrations that you need for your specific business needs.
  • It may not be compatible with your existing systems or devices.
  • It may not be affordable or scalable for your budget or size.

Our Ratings

Usability - 9.7 Has a modern and responsive interface; lets users easily create and edit assets complete with sub-assets; assigns status, priority, and due dates; least expensive plan limits total work orders and procedures.
Support - 7.2 Includes live chat in all plans with stated response time of under 3 minutes; help topics searchable within chat box; learning center with step-by-step videos, no phone or email support.
Features - 9.3 Simple but effective work order feature; upload photos and assign procedures (tasks) to employees; the mobile app offers the same features as the browser option; less expensive plans lack a request feature.
Security - 9.8 Developer has had no known data leaks; data export to PDF or CSV files; offers multi-factor authentication for the most expensive plan only.
Value - 10 Plans start at $16/user/month; free plan available; many features available at lower price points; enterprise-level plan pricing is custom.
Performance - 10 Functionality was fast and responsive; was easy to accomplish routine maintenance tasks and seamlessly jump between work order creation and asset creation; no slowness or performance issues.
Key Features - 9.5 Asset creation was straightforward to learn; easy to track descriptive maintenance work with due dates; parts inventory in work orders with usage history; meter-based maintenance and IoT sensor integrations only available in premium plans.

Who Uses MaintainX?

MaintainX is strategically positioned to cater to a diverse range of industries that include manufacturing, facility management, food and beverage, hospitality, education and schools, clubs and associations, and property management.

The company’s solutions aim to help these sectors reduce operational inefficiencies, streamline workflow, improve safety, and manage standard operating procedures. Its primary users are operational leaders who require a reliable system to manage work orders, maintain logs, generate robust reports, and facilitate real-time collaboration.

MaintainX’s offerings seem to particularly resonate with businesses that need to keep their facilities and assets running smoothly, maintain quality control, ensure customer satisfaction, manage checklists, and track work requests. This wide-ranging utility positions MaintainX as a versatile tool for many business operations worldwide.

The software supports a broad international user base with its multilingual interface. This includes English, French, Spanish, German, Italian, Dutch, Portuguese, Turkish, Romanian, and Czech. MaintainX is also beta-testing Japanese, Danish, Polish, Russian, Slovak, and Chinese.

Add New Assets To Track

Adding a new asset is a straightforward top-to-bottom process. Once clicking the “New Asset” button, you can easily assign a name, uploaded an image, assigned a model number, and detail the manufacturer.

Additional information available to fill out included:

  • Location
  • Description
  • Serial Number
  • Year
  • Teams in charge
  • QR/Bar code
  • Asset Types
  • Vendors
  • Parent Asset

It doesn’t appear you can save your progress while creating an asset. I was prompted with a pop-up warning when navigating away during the asset creation process.

Create Work Order

Adding a new work order is a straightforward top-to-bottom process. Clicking the “New Work order” button lets you name your work order, add a photo of instructions, add a description , assign the work order to an employee, set a recurring due date, assign priority, and pick the asset in question (already created in the previous step).

Additional information available to fill out included:

  • Procedure
  • Location

Like it was for asset creation, it doesn’t appear you can save your progress while creating a work order. You’ll be prompted with a pop-up warning if you attempt to navigate away during the work order creation process.

Reporting

Reporting summaries and details are viewable from a Summary dashboard. All data can be exported to PDF or CSV. Custom dashboards are available. Examples of reports you can create include:

  • Work Orders: Created vs. completed, reactive vs. repeatable, status, priority
  • Inspection vs. Timing: Inspection checks completed %, Time to complete, one time vs. overdue
  • Grouped Reports: Completed by the user, assets maintenance
  • Repeatable Work Orders

One minor complaint: reports required a full page refresh for any new records or property edits.

Changing Work Order Status On Mobile

Checking work order progress on my mobile device was easy. The bottom navigation tab starts you at Overview, which lets you filter work orders by priority, overdue, pending approval, or completed.

You can also navigate to the Work Orders, Assets, or Messages tab to get more details. All information found in the native mobile app is the same as what you’d find with your web browser–meaning you get the same full functionality.

Changing the status of a work order is a simple tap to update–which will come in handy while out in the field.

What Features Are Missing?

  • Phone Support: MaintainX does not offer phone support, which disadvantages users who prefer to speak with customer support representatives directly. It can also be a challenge for users who are not as comfortable using chat or email to resolve their issues. However, MaintainX is known to respond quickly and efficiently to these queries.
  • Feature consistency among plan tiers: MaintainX offers IoT sensor integrations only in their Premium version, which may be a limitation for smaller businesses or those on a tight budget. Including these integrations in lower price tiers would be desirable to make them more accessible to a wider range of businesses.

Pricing Plans

Plan Pricing Features
Basic Free Designed for small teams.
  • Unlimited work orders (can only have 2 active and repeating)
  • Up to 2 work orders with attached procedures
  • Real-time messaging
Essential $21/user/month or $192/user annually. For small teams who need simple preventive maintenance. Includes all Basic features, plus:
  • Unlimited work orders with images
  • Unlimited repeating work orders
  • Up to 3 work orders with attached procedures
Premium $59/user/month or $492/user annually For larger teams needing smarter workflows. Includes everything in Essential plus:
  • Unlimited work orders with procedures
  • Advanced analytics
  • Meter-based maintenance
  • Parts inventory management
  • Purchase order management
  • Time and cost tracking
Enterprise Custom For large enterprises needing advanced control and security across multiple sites. Includes everything in Premium plus:
  • Escalation protocols
  • Custom permissions
  • IoT sensor integrations
  • SSO
  • Multi-site management

What does MaintainX do?

MaintainX is a CMMS tool designed to streamline maintenance and operations processes. It manages work orders, schedules preventive maintenance, tracks inventory, and monitors assets. The platform’s user-friendly interface on desktop and mobile makes managing and organizing tasks easy, ensuring that critical information is always at your fingertips.

Where is MaintainX based?

The company’s headquarters is located in San Francisco, California. The software has a global reach, with businesses worldwide utilizing its features for optimizing maintenance and operations processes.

What are the benefits of MaintainX?

MaintainX aims to streamline maintenance and operations management processes, improve communication and collaboration among team members, increase productivity and efficiency, and reduce downtime and costs.

The software also provides real-time updates and notifications, ensuring that users stay informed about the status of their tasks and make informed decisions.

Alternatives

MicroMain
MicroMain Screenshot
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$89/user/month
Client OS
Web
Deployment
Cloud Hosted
What We Like
Comprehensive features (spare parts, OEE, depreciation, reporting)
Unlimited sites, priced per user
Tailored for manufacturing
What We Don’t Like
Purchase order feature lacking
Custom integrations for smart devices may be costly
External users require paid login for work orders
Limble CMMS
Limble CMMS Screenshot
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$35/user/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
What We Like
Ease of use allows access to all employees
Fully functional trial
Limited setup period
What We Don’t Like
Can not schedule a WO to become active in the future
Limited form customization
Periodic refreshes rather than instantaneous updates
Hippo CMMS
Hippo CMMS Screenshot
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$35/user/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
What We Like
Best value at $35/user/month
Easy of navigation
Easy to attach photos via mobile app
What We Don’t Like
Can’t reopen old work orders
Difficult to use search function
No parts hierarchy in database

Summary

Based on my experience, we recommend using MaintainX for your maintenance management needs if you value simplicity, mobility, and communication. The software is user-friendly, has a mobile app with all features accessible, and a chat feature that enables team collaboration. However, if you need advanced features like asset lifecycle management, you may want to consider other options.

MaintainX offers plans for small teams, larger teams, and enterprises, with prices starting at $16/per user/month. It suits various industries such as manufacturing, facility management, hospitality, etc. Overall, MaintainX offers excellent value for the features provided and is worth considering for small to mid-sized businesses.

MaintainX
★★★★★
★★★★★
(2)
MaintainX is a web-based maintenance and CMMS software for mobile devices. It aims to improve workflow completion and strengthen team communication with regard to maintenance tasks.
Price Range
   $     $     $     $     $   
   $     $     $     $     $   
Starting Price
$16/user/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted

User Reviews of MaintainX

★★★★★
★★★★★
Submitted on December 7th, 2023 by Anonymous

I have demod and looked at a few of these computerized maintenance software for our brass manufacturing facility. So far MaintainX is really standing out to me.

I really liked how simple and easy it was to navigate around the dashboards. Also their reporting features have been great so far.

We have not yet purchased a program but when we are ready to buy again, this is our front-runner.

The Good…

easy to use dashboards

The Bad…

None

★★★★★
★★★★★
Submitted on December 21st, 2022 by Anonymous

We were attracted to MaintainX with the promise of a robust dashboard. Our main goal in putting a new system into place was better visibility of our assets. Unfortunatley as we continue to roll out the system, we are finding, to utilize the dashboard there are numerous, tedious steps that we did not have with our previous software. We continue to work with them but still find we have to create 150 work orders just to see our assets on the dashboard.