Global Shop Solutions Review: Ratings, Pros, Cons
We like Global Shop Solutions for its mixed-mode manufacturing support, customer service, and payroll and time-tracking features. We like how the platform streamlines HR and employee onboarding processes. It’s also easy to create training materials and export reports directly to payroll providers.
We don’t think it’s best for companies who prefer a more modern UI and faster training process. Due to its deep feature set, employees will likely need some additional time to learn the software.
- Support for 30 industries and more than 25 countries
- Windows and cloud deployment
- Mixed-mode manufacturing support
- Payroll and time tracking features
- Need for extensive training
- Occasional system lag
- Traditional user interface
- Client OS Windows, iOS, Android, Web
- Deployment Cloud or On-Premises
What Is Global Shop Solutions?
In our assessment, Global Shop Solutions is a robust manufacturing ERP tailored for a range of industries. It includes modules for various features such as SPC (Statistical Process Control), CRM, inventory control, and workflow planning and scheduling. The software offers both cloud-based and on-premise deployment with SaaS licensing.
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Our Ratings
| Usability - 7 | UI may seem somewhat traditional but offers rich feature set; comprehensive functionalities might require some additional training to fully master; navigation may necessitate several clicks at times, but allows for a robust search function to locate parts and sub-components. |
| Support - 10 | Highly responsive customer service; offers support via email, phone, and dedicated customer login portal; provides training, consulting services, knowledge base, and webinars. |
| Scalability - 8.3 | Integrates with WooCommerce, Salesforce, DataTrans Solutions, etc.; errors introduced through major updates sometimes require hotfixes. |
| Security - 8 | Can export reports to Excel; database backups and restores can be time-intensive and challenging; user role-based security could be more granular and customizable. |
| Value - 7.8 | Great functionality for the price; does not offer low-code customizations; requires professional help to implement customizations. |
| Performance - 7 | Performance is generally strong but can falter during peak usage times; speed and responsiveness can fluctuate between different modules; users reported more system lag in the accounting module. |
| Key Features - 8.4 | Provides fully-integrated payroll support; granular time tracking aids in cost evaluation and overhead tracking; inventory module allows concurrent scheduling of multi-level BOM assemblies; creating custom reports requires advanced technical skills or professional support. |
Who Uses Global Shop Solutions?
Global Shop Solutions ERP software caters to small to medium-sized manufacturers, with specialized features for various sub-industries, including defense, medical devices, and metal fabrication. It has achieved notable success in the automotive, aerospace, oil and gas, and medical devices sectors.
Its modular design allows businesses to customize their ERP solution, spanning functions like accounting, business intelligence, inventory, and shop floor management, making it a versatile choice for a broad range of manufacturers.
What Features Are Missing?
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System speed: Global Shop Solutions users have reported that the system can sometimes experience lag, with performance and reliability varying from module to module.
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Sleek user interface: Global Shop Solutions’ user interface might feel outdated to some companies. Particularly in the accounting module, users find workflows complicated and unintuitive. For example, accountants must match a debit and credit on a customer or vendor’s account to remove a transaction from the open ledger.
Global Shop Solutions Pricing
Global Shop Solutions does not publish its pricing tiers publicly. Potential customers will need to place a consultation call with their sales team to receive a quote. Their pricing model factors in the extent of customizations required, business size, and user count.
Who Owns Global Shop Solutions?
Global Shop Solutions is a privately held, family-owned company headquartered in Woodlands, Texas. It was founded in 1976 by Dick Alexander, with Dusty Alexander serving as the current President and CEO. Global Shop Solutions has over 300 employees serving customers in over 30 industries and 25 countries.
Which Companies Use Global Shop Solutions?
Corporations utilizing Global Shop Solutions include Archer Advanced Rubber Components, Compac Furniture, Precision Edge Surgical Products Company LLC, and Superior Metal Products, Inc. The software’s customer base spans various sectors like correctional, defense, energy, oil, gas, PCB, and metal fabrication.
Alternatives
Summary
We recommend Global Shop Solutions for its mixed-mode production capabilities, responsive customer service, and payroll and time tracking. It’s a valuable tool for small to medium-sized businesses deploying discrete, process, and mixed-mode manufacturing operations.
However, we think the system’s complexity and extensive training requirements could potentially challenge some users. These aspects can increase the learning curve, with occasional system lag and an outdated UI potentially adding further complications.
Overall, we think Global Shop Solutions is a versatile platform ideal for customers valuing responsive one-on-one support and a structure that supports numerous modes of production.
User Reviews of Global Shop Solutions ERP Software
We are in the process of switching from an excel spreadsheet to this Global Shop Solutions. It has been a long process but the Global Shop team has laid out the steps and have been working with us along the way.
This system is not for the small guys who need something out of the box and will require some tech knowledge to get set-up correctly.
But it has all the features we need and even will handle shop floor automation for us!
Very robust. Has every feature we needed.
Helpful and supportive team to help set up
Need to be tech savvy or have a team to help run it
Not user friendly. 20 clicks to complete one task. Global Shop markets “custom made” which is very misleading and overpriced.
Nothing, interface is out dated.
Everything! Software text is 10 pts or smaller and it cannot be changed. Everything you want requires training. Everything requires setting changes. Their training videos spend 10+ min on changing settings every time!
Since implementing Global Shop Solutions, we have experienced a 50% reduction in finished goods and WIP inventories, and a 20% reduction in raw materials inventory.
Having all the data in one centralized system enables us to communicate more effectively between individuals, departments and customers.
