Medical billing software by athenahealth

About athenaCollector

Medical Billing Services, Proven to Get You Paid More, Faster

Conventional medical billing systems give you just software. athenaCollector delivers more, combining cloud-based software, networked intelligence, an efficient workflow and back-office services. Experts take on your most time-consuming tasks, like claim submission and follow-up, denial management, payment posting and more, getting practices paid 6% more, and 32% faster.1

By working at massive scale for over 67,000+ clients, athenahealth drives results with unparalleled accuracy and efficiency. It’s part of a proven approach.

Video Overview

Keeping Claims Error-Free

We focus on getting you paid the first time, that’s why 94% of claims submitted by athenaCollector practices are successfully adjudicated on the first submission.

Payer changes are inevitable, but stay ahead of them with patented Billing Rules EngineTM, a database of more than 40 million payer rules. Our Payer Intelligence team diligently keeps the Rules Engine up-to-date, researching payer information and tracking more than 35 million claims per quarter. And to ensure a denial never happens again, continuously monitor payer trends and add new insurance rules daily via the cloud-based network.

Here’s How Our Patented Rules Engine Works:

The Rules Engine automatically alerts you to any issue with a claim, so you can address it before the claim is submitted. You’re more likely to submit clean claims and collect payment faster. If a claim is denied, weyou can help fix it and add a new rule, so that denial never occurs again for an athenahealth provider.

Medical Billing Teams That Reduce Work and Hassle

While your staff moves through the easy 5-stage workflow, expert teams track and manage your claims–work performed at scale for a network of more than 67,000 providers.

And patented Billing Rules Engine helps keep claims error-free the first time. If a claim has any issues, the Rules Engine alerts you before it’s submitted, resulting in fewer denials and far less follow-up work with payers.

Guaranteeing ICD-10 Readiness

The continuously updated cloud-based software keeps you prepared for industry change, backed by guarantees for Meaningful Use, ICD-10, PQRS and more.

“If you don’t have a plan for ICD-10 already, you are behind. There needs to be a plan in place and my plan is with athenahealth.”

Dr. Jeff Drasnin ESD Pediatric Group

Coaching You for Optimal Financial Results

By benchmarking, tracking, and continually helping you improve your processes, you can make sure your practice–and collections–are managed as efficiently as possible. And you can track and identify areas for improving key performance measures. For example, entering patient charges soon after care is delivered, or minimizing charge entry lag.

As part of the athenaCollector service, there is provided training, resources and coaching to help you monitor turnaround time, at no additional charge. The service can also identify and implement other medical billing best practices learned from a network of more than 67,000 providers.

*Average turnaround time for 2014 athenahealth practices

User Reviews of athenaCollector

★★★★★
★★★★★
Submitted on February 7th, 2020 by Dr. Tom Mohr from Pediatric Partners of San Diego

It keeps the revenue flow moving without having to call insurance companies and manually verify each patient.

★★★★★
★★★★★
Submitted on February 7th, 2020 by Dawn Jones from Faith Community Hospital

athenaCollector has made a huge difference.

Before athenahealth, in order to get the claim out the door, we had to touch it four times—even if it was a clean claim. Now we have a robust claim system that goes through so many automatic edits that our claims go out the door cleaner. We don’t have anywhere near the number of rejections we’ve had in the past, so our accounts are being paid in a more timely manner.… Now staff can spend time on other tasks—like getting caught up on old accounts— we never had time for before.

One of the reasons I’m so happy is because athenaCollector is not as intensive on our end. When you’re working in a smaller facility, you don’t always have the resources to make sure your updates are done and claims are clean. Now that’s all done by athenahealth.

Implementation of athenaCollector was seamless. We didn’t have any lapse in patient care. We had excellent implementation support…It’s very easy to use. The workflow is so smooth on the front end. You go from one task to the next. I love the dashboard where you can see everything. It’s really easy to work in.

athenaCollector is everything you need in a financial package in order to manage each claim from the beginning to the end. You don’t have to hire outside vendors to take care of other processes like eligibility checking and sending patient statements. athenahealth takes care of all of it. It’s not piecemealed together…Our revenue cycle is all one process now, instead of separate components that take time to manage and work on…Patient bills are cleaner, and patients are getting their bills more promptly. We are much more efficient. The billing staff all think that athenaCollector accounts are so much easier to work.

We are 100% satisfied with this system and would recommend it to anybody.

★★★★★
★★★★★
Submitted on February 6th, 2020 by Dr. Sally Ginsburg from Pioneer Valley Pediatrics

If I’m on call and have to deal with a patient I don’t know, I’m able to access all that patient’s information via my smartphone. It’s the difference between being an informed physician and being an ‘I hope I’m informed’ physician.

athenahealth is just an incredible organization…we really function as a team. The athena people who work with us are like part of our practice.

★★★★★
★★★★★
Submitted on February 4th, 2020 by Tia Melot from Joseph Aloise, DO Family Practice

After we went live with athenaOne, we had a 30 percent increase in collections. Our DAR went from 45 to 19 days. And our time of service collections is 92 percent.

Before athena, we were using a billing system that we weren’t completely confident in. athena has thousands of claim scrub edits and rules. It’s easy to submit the claim and get paid in a short amount of time without having to worry about denials.