A field service management software offering smart dispatching, marketing tools, and QuickBooks integration. Formerly ESC Software.

Product Overview

FieldEdge, formerly ESC software from dESCO, is a field service management software. Designed primarily for contractors in the HVAC industry, it provides a smart dispatch board for assigning work orders and tracking job statuses. It also delivers tools for customer relationship management, billing, and invoicing. Finally, FieldEdge integrates with QuickBooks to synchronize data and financial information.

Pros

  • Create estimates and invoices on mobile app
  • QuickBooks Platinum Partner
  • Real-time dispatching and financials

Cons

  • Does not offer an open API
  • Difficult to navigate due to dense feature set
  • Some issues syncing with QuickBooks

Target Market

FieldEdge is best suited for medium to large businesses in fields like electrical, HVAC, and plumbing. It’s suitable for QuickBooks users looking to eliminate redundant processes in field service management. FieldEdge caters to companies ranging from 2 to 500 employees.

FieldEdge is a field management software tailored for home service companies, blending 40 years of industry experience with modern technology. Being cloud-based, the platform is accessible anywhere and updates in real-time, ensuring seamless connection across all business segments, from field workers to office staff.

FieldEdge Key Features

  • Advanced dispatch board for efficient scheduling.
  • Unified dashboard offering management of service agreements, reporting, and marketing.
  • Customer database with full job history and unique real-time QuickBooks integration.
  • On-site job estimation and invoicing through a mobile app.
  • Streamlined scheduling and dispatching.
  • Detailed performance dashboards.
  • Robust customer management tools.
  • Management of service agreements.
  • Effective price presentation tools.
  • Capabilities for creating quotes and invoices on-site.
  • Mobile customer relationship management (CRM).

Integrations

As a QuickBooks Platinum Partner, FieldEdge provides expert integration with QuickBooks, ensuring seamless transaction flow and eliminating redundant data entry and accounting errors.

Target Market

FieldEdge is primarily designed for industries that utilize QuickBooks and have both field technicians and dispatchers, such as:

  • HVAC
  • Plumbing
  • Commercial kitchen services
  • Locksmiths
  • Garage door services
  • Fire & safety
  • Appliance repair
  • Mechanical contractors
  • Generator services
  • Electrical service companies.

Pricing

The software uses a subscription-based pricing model, charged per user per month, along with a one-time professional fee. There is no option for a free trial.

Product Overview

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User Reviews of FieldEdge

★★★★★
★★★★★
Submitted on February 17th, 2020 by Lisa Coffy

We are so happy we were referred to the innovative folks at [FieldEdge]. Hands down, most remarkable is the experience I consistently have with the support team. They respond amazingly fast, seem enthusiastic to help solve any issues we have, and are happy to remote in to do any “fixes” themselves. Finding software that integrates into Quickbooks was the icing on the cake.

★★★★★
★★★★★
Submitted on February 17th, 2020 by Reid Auger

[FieldEdge] software was very simple to learn and offered much more than we expected. It has helped to revolutionize everything from out dispatching style and the way we communicate to customers, to the way we bill out repairs and manage our contract work. The level of service we are able to provide our customers has increased in a huge way.

★★★★★
★★★★★
Submitted on February 17th, 2020 by Barbara Sanchez

We have been using the [FieldEdge] software for about 5 years. Our company has benefited as a result by having our customer’s information organized and our fingertips. Our technicians are able to see important roles and information about their jobs in the customer files. We appreciate the fast and friendly customer service provided anytime we have an issue.