A payroll, HR, and benefits management software by Gusto
DON’T USE GUSTO. My company started using them for the first time January 1st, 2021. We were up-sold health insurance. We received an approval email and they let us know we would receive cards in a few weeks. Employee’s paycheck had the reduction for the health insurance and the dashboard displayed the active plan selected. An employee had an upcoming appointment and because we were still waiting on ID cards he called the insurance company and found out that the policy was NOT active and that the insurance company had reached out to Gusto FOUR times previously to resolve it and their brokers were unresponsive. Our company actively reached out to Gusto to try and resolve the issue. Customer service was nil. We didn’t get a response until I started spamming the founders LinkedIn’s. Tomer London sent a nice response immediately saying he would escalate and help. Well next day we received an email basically saying they aren’t going to help us and they are punting to their lawyers to communicate with us going forward. Stay away from Gusto - Poor customer service and shameful leadership.
We recently switched to Gusto for payroll and 401k.
ADP onboarding: 30+ hours. 20+ phone calls. Gusto onboarding: 20 minutes. 2 phone calls.
They’re about the same price. But Gusto has already saved me 29.5 hours of time. Thank you Gusto for being user-friendly.
There are a lot of tools in Gusto that have been super helpful.
I like the onboarding feature which I think is in a more advanced version than their base level.
Some of the Gusto options may not be as cost effective as going out and doing it on your own, so you’ll have to weigh the cost benefits.
I switched over to Gusto because of their automated recruiting system where you don’t have to collect paperwork. All you do is click add employee, and there is basic details you need to fill in. It’s great to not have to chase people down for paperwork and deal with administrative tasks.
The surveys. It takes surveys of how happy employees are. It also has an amazing way to manage employee time off. Basically the people log into their own personal account to access paystubs. They can request time off right through Gusto. When they request time off it creates a notification for management.
One con is that my last payroll company we would have our payroll go out on a Friday and we could still submit our payroll by Thursday at 4PM. With Gusto, they make you submit payroll on Monday. Which created a rush for getting our payroll submitted Monday and Monday’s are usually busy for us. The money also comes out on Tuesday, which for cash flow purposes hurt, as we get all of our cash in on Thursdays, so we had to reorganize things. It set our cashflow back on week and was definitely a drawback.
A drawback of time off requests is that employees will still get paid for requested days off even if they do not have any PTO saved up. There is no option to request “unpaid” time off. This can be tricky when you have employees that do not have any PTO but still need a day off and will force you to adjust payroll accordingly.