QuickBooks Online Review: Pros, Cons, Features

I have used Quickbooks Desktop for 20 plus years. I thought nothing when they moved us online; I figured we would feel no effect on the front end. However, the online version is completely different. I reached out to support to discuss how to view multiple books at the same time. We use that for reporting purposes. The support person had no answer. It was as if she knew less about the software than I did.

I feel like Quickbooks has forgotten about the little guy. I have been a Quickbooks Desktop user for 30 plus years. I am uncomfortable going online but they offered no other options. I use the system for managing a simple check register and they told me my only options were quadruple the pricing of my current system. I had no choice but to move to a new software.

I was using just the basic accounting features, but as a specialty contractor, I rely on job costing. I reached out to add job costing and project tracking, and my pricing went up 100%. On top of that, the job costing features did not seem to understand the construction business, so my pricing doubled for an inadequate tool.

Our company opened its doors with Quickbooks Desktop back in 1992. We loved the program, but with the recent requirement to move online, we reluctantly switched and completely hated their new online version. Not only is it nearly triple the price, but it is also complicated, offering so many obsolete features that we do not use. When I try to contact support, either by telephone or through their chat box, it takes hours to get a response. When I finally get a response, the support person seems to know less about the software than I do!

We were desktop users for many years and never had any issues. When we made the switch to online, we could not believe how hard the system was to learn. It was not the same “Quickbooks” at all. The interface is very cumbersome, and there is nothing easy or fun about working in the software. To top it off, for our very basic bookkeeping needs, they are charging $60 per month. We had to search for a new software.

I just hate hate hate hate it. They now try to sign me up for extra $50/month to answer my questions.

The pricing for the new online system does not support small businesses. I am a one-man show with very simple needs, basically tracking a ledger for tax reporting. I have two businesses, and when upgrading to their online version, I paid almost $1,000 a year. I don’t care how long I have been a Quickbooks user; I had to look for a new system.

Instead of making my work easier, the software has created more work than necessary. Trying to do any type of reconciliation with the bank is near impossible, taking numerous steps. My register is so messed up and incorrect that it will take hours to fix. I am trying to move to a new software but I need to first fix the disaster in Quickbooks before I try migrating over any data. It has been a horrible experience.

We were pushed to use the Online version, despite trying to pivot to the Enterprise version. We payed extra to have job costing and project managenent capabilites. However, we were continually locked from using the project managenent features. They assigned us an Account Manager who advised that we needed to upgrade our payroll, of course paying more, and then we would be able to use the project management module. How does that make sense? Our account manager seemed to understand the software even less than we did. It has been an overall nightmare and we are moving on from Quickbooks.

I hate the online version. Quickbooks Desktop was such an easy to use program. I wish they would go back to that system. The online version is cumbersome; tasks that would take me minutes on Desktop now take me hours. I used to be able to do all my invoicing in 20-25 minutes. Last Friday I spent 4 hours. My monthly billing use to take a few hours. This past month took me 3 days. So now the time I could spend making money, I am trying to figure out how to use this darn program.

We were excited to move to the Online version especially since I do most of my work after hours at home. However, once we got into the system, we were disappointed. It was in no way the same software. We found ourselves extremely limited, no longer able to customize how we distribute our invoices. We needed to invoice our customers by department but instead it defaulted us to invoices by date. We tried working with support but they told us there was no solution to the issue.

We have been a Desktop Premier user for years but as they slowly began phasing the system out, including pulling modules, we tried the Online version and it was horrible. It in no way resembles the Desktop interface and has a fraction of the functionalities. We are a construction company and we would have been left with manually generating job cost reports, let alone manually managing every aspect of project management. It was not even an option to use Quickbooks anymore.

As a financial advisor I have been recommending Quickbooks Desktop and helping my clients set up it up for years. With the transition to their online version, I have dozens of clients coming to me for help. They do not operate in internet-friendly areas and cannot use an online version. I also tried their online version, and it was horrible. It was in no way the same as their original desktop, lacking in functionalities, and the interface is not user-friendly.

I have been a Quickbooks Desktop user for many, many years. I am a small bookkeeper with 2-3 clients, and I loved the software. Every three years I would just buy their new version for a few hundred dollars, with no additional fees. When they began transitioning everyone to the online version, I was willing to see what the system offered. Not only was it a completely different system, but they told me I had to now pay $1,200 a year! I am no longer a Quickbooks user.

We are using the software for our bookkeeping and it works fine for the financial management but we when we reached out to see if they had any additional features for manufacturers, we found it very limited. We need the ability to track time, scan QR codes for production traceability, and allocate material. It did not any offer any of thise functionalities. We explored other Quickbook’s versions and there was not a product in the Quickbooks family that could support a job shop efficinelty. We eneded up having to move to a different system.

We were operating on Quickbooks Desktop and had no real issue moving to the online version until we discovered it was a completely different system. It is fine for general accounting and building estimates but it offers absolutely no job costing. We are a specialty contractor; we rely on job costing to run our business. We are now scrambling to find a new system. I wish we would have known this prior to switching over.

When we lost support on our Desktop version, we were not concerned about the transition to Online until we learned the system is completely different. As a distributor, we lost all of our core operating tools. We were limited by order entry, invenotry management, and any type of shipping monitoring. We struggled to generate our packing slips and found ourselves paying for the software but having to do continual work arounds outside of the program. We were many years a Quickbooks user but could not run our business on the online version.

The support is horrible! They promise one thing, but then do another. The payroll module stopped tracking accumulated vacation and sick time. Trying to get the issue corrected took hours. THey also stopped recognizing key users. The system suddenly identified past employees as users and locked us out of the system. It was a nightmare. Again support was less than helpful!

The new online version seeems to be pushing small businesses off the software. I was willing to give the online version a try but then they started price gouging me. I signed up for $35/month. Before I knew it, I was paying $90/month. When I reached out to support, they were able to get me back down to $45/month but I lost key functionalities I use to run my business. I asked if they had any desktop versions they were still supporting and they told me for $2,000/year I could stay on dekstop. I used to pay $600/year. I could no longer continue to use their software.

I have been a QuickBooks user for 10 plus years but with the migration to their Online version, we have found the system almost unusable. There are constant updates and with any new update, we have to re-learn the software. I don’t have the time to sit and learn software every few months. My CPA is equally as frustrated, constantly having to correct the books. She advised we get off QuickBooks immediatley.

When I had to move to the online version, my annual costs nearly tripled. The increase was already frustrating but then the system was not even remotely similar to the desktop version. I felt like I needed to take a class to even understand how to navigate through it. I lost all editing capabilities on my estimates and invoices and overall it felt like I lost control of my company information.

The original Quickbooks was a great, easy to use accounting software. The new online version doesn’t feel like they understand accounting/bookkeeping at all. Previoulsy when I was journaling it was a continous action. Now with each entry I am having to stop, go back, re-click. It is a cumbersome and I am contunually days behind on my entires because of the lack of continuity with the software. I am also not able to tag my expenses or track by department. Overall I am very frustrated and dissapointed in what the Quickbooks is turing into.

I was a Quickbooks Desktop user for 20 plus years. When they discontinued support on my Desktop version and moved me online, it was a completely different system! It had no tools to support the construction industry and when I reached out to support, they told me to have those capabilities, I would need to switch to their Enterprise version. The pricing was outrageous. They have stopped embracing small businesses.

The system is complicated and not user firendly at all, especially for a government entity. We recently had Auditors come in and they told us we need to get off the system immediatley. Our books were a mess and trying to navigate the system for any type of required reports was near impossible. They agreed that the interface is not user-friendly at all.

We had no issue making the transition to the Online version, expecting a similar program to our desktop version but we have found the upgrade difficult to navigate. If I pull up the General Ledger, it lists all of our transactions but when I try to individually search withdraws or checks, it only goes back a few months. I have no idea how to find these transactions and am overall frustrated with the software. We have decided to move off Quickbooks, tired of fighting with the system daily.

When we made the switch to the Online version, we found the system very different and have encountered many errors across our books. When I did my taxes this year, my accountant told me I need to get off the system immediately. All of our line items were classified incorrectly and our checking statements never balance. Trying to correct the inaccuracies has been a very time-consuming and laborsome effort.

The payroll feature is wonderful; it is easy to set up new employees on auto pay and track the overall payroll. However it lacks many features important to a subcontractor business. It does not allow progressive invoicing nor can it track time across an extended period. If I enter time and jobs completed for an employee over a week’s period, it will only save one day. This has caused a great deal of manual processes and double entry.

I had been using Quickbooks Desktop since 2000 and loved the program. When my computer blew up, I called to re-buy the desktop version but they told me I had to move online. I figured if it was the same system, I guess I could consider an online setup. The online version was completely different. I am confused at how to complete simple steps. It took me an hour the other day to find a customer’s phone number. I had an issue with an invoice and called their support line and the person on the other end told me it would be $600 to fix it. I told him I would call him back. I did my own research on a fix and it turns out it was a very easy fix. After that I did not trust Quickbooks and moved off their system.

They keep changing the format and with the changes we lose certain capabilities. When you reach out to support they tell you, to regain those lost tools you have to upgrade. I have upgraded and the format was changed again! I no longer can attach PO numbers to invoices and are limited by the edit lines. And of course when calling I am told an upgrade is my only option. I just paid them over $500 and now I will need to pay close to $1,000. Time for a new software.

The software is a great accounting software but beyond that really offers few feature sets. The amount of daily manual processes we have is overwhelming. We are a retailer and have to track live inventory outside of the program. When we are making a quote, we have to manually compile all material information, with no communication to the inventory if it becomes an order. We also have little ability to manage sales margins or markups.

I have been a Quickbooks Desktop user for 10 plus years and when prices more than doubled to stay on the Desktop, I looked into Quickbooks Online. It was a completely different interface and not in a good way. I feel I am somewhat tech savvy and I was lost as to how to navigate the system. It also was missing key features to operate a business that were easily available in Desktop. When I tried to speak with Support they just kept directing me to higher priced version

I tried the software for my construction business and found it to be clunky. It felt built more for a retail or accounting business. It lacked the project centric focus that is required in doing any type of construction accounting. I realize they have add-on’s but it becomes cost prohibitive for a small business like myself. I also found their customer service to be extremely frustrating.

For a holding company with multiple subsidiaries, Quickbooks has not been a great fit. For each entity, we have had to set up a new Quickbooks, creating a very disjointed work flow. Overall our process is very confusing. Though the software may be a good fit for a solo entity, trying to utilize it for multi entity accounting has been less than streamlined.

I was using Quickbooks Pro but was told I needed to switch to the Online version. I was charged $300 and then they added an additional charge for $500. When I pushed back on the additional charge, they informed me I could not access my software and data until I paid the extra fee. I feel like my information is being held hostage. I would never have agreed to switch.

We are consistently running into glitches in the software. When we reach out to support, it never seems like they have an answer. The biggest concern is with our profit and loss statments being off. As a governement entity, it is imperative our numbers are accurate. Without support being able to offer us any long term fix, we had to look into other software.

The software is not built for compnaies that require multi-entity accounting with the ability to also then consolidate for reporting. We are using the program for our client who has 15 separate entities and we currently have shared files, across the same system, not able to report the entites separately. They also require the ability to consolidate the entities and the software is just not abe to support those capabilites.

The interface is dated and the invenotry feature is lacking. As a manufacturer, inventory control is essential to our decision making and in QB Online our inventory count is consistently off. We have resorted to using a multitude of spreadsheets to try to maintain some level of accuracy. The system is just not up to the level of competency our size business needs to be successful.

If you aren’t an accountant, the system is very hard to understand. I have been on a trial for the last 3 months and I am at the point where I just have to find something new. If I make one error, and don’t immediately recognize it, everything I have been working on for the day is ruined. I want to easily set up categories and track expenditures alongside those categories but the system is so complex, I have no idea what I am looking at.

The system is so limited with its permissions. I can’t give access to an employee to create say their own purcahse order or sales ticket withouth them being able to see every aspect of the software, including the finances for the business. In trouble shooting, Quickbooks will ask for money but the problem does not get solved. This is causing a large amount of duplicate work across our departments.

We were on Quickbooks Desktop but as they discontinued the software, we were forced to make the move to the Online version. It has been nothing short of a nightmare. We have poured continual funds into trying to make the software work but at this point, our information is such a mess, we won’t even open the program. Our taxes have been delayed by it, with categories and line items randomly duplicated.

QuickBooks is more user friendly than sage but that comes at a comprimise. If you do not have much book keeping understanding, you can make errors without even realizing it. I have worked with a few small businesses who end up making big mistakes towards the end of the year.

One thing I did not like about QuickBooks is their reporting format to show debit and credits.

However, the ease of entry on QuickBooks is far better than Sage and is super easy to understand.

This is the one of unfriendliest computer software or computer applications I ever used. One of the worst experiences with customer support representatives also.

When trying to learn more about QuickBooks all they would do is try to sell me. I asked questions and it seemed no one knew anything about accounting. I ended up going with Striven.

QBO is only convenient for invoicing customers and viewing most of your transactions. (They don’t always come through the way they are supposed to) The software is not perfect and hard to learn even with professional assistance. Customer service is basically non-existent. So if you have a question or concern, you receive no help from Intuit. The software favors the customers over the merchant. I have had a couple instances with customer chargebacks and disputes. Intuit does not even alert the merchant of a declined ACH bank transfer unless the funds entered your account and were pulled back out. If the transaction was declined initially, you wouldn’t know, unless you are savvy enough to check your Merchant Page. Which is a totally separate web page from your company login. Very dissatisfied with QBO and Intuit Customer Service reps that barely understand the program themselves. I would recommend another software for smaller businesses.

Don’t waste your time. Customer service doesn’t understand English concepts. Took 30 minutes just to get rep to understand problem. Rep then wastes another 20 minutes at same point i had been stuck at without knowing what to do. Finally asked for a supervisor and was parked on hold for 15-20 minutes before I hung up and canceled the charge.

It is absolutely brilliant as an accounting software

The support is terrible and it doesnt meet my job costing needs.

We hate Quickbooks Online. I don’t know if we aren’t on the right version but none of the information is where we need it to be

cost prohibitive for the functionality I get with it.

The solution is too expensive. We pay $600 annually for it and can’t figure out why it could possibly cost this much

It was great for core accounting, but limited when we needed it to do more complex tasks

Their customer service is awful, when I spend an hour on the phone on hold with them it’s a waste of my day, the price continues to go up and is too much.

Quickbooks online doesn’t fit our needs on the invoicing because you can’t customize invoices. We bill on milestone, % based invoicing, and QB’s only does product invoicing.

Has ease of access, user friendly system, straightforward reports but missing intercompany communication, consolidated options, and is restricting with certain reports

Date and check numbers all run together. I can’t open the next month without opening the next month, but then I can’t go back to the previous month. I’ve never been able to get the system to print a check

There’s too many factors involved to do e-commerce. There’s too many duplications of invoices within the system which causes a major accounting issue.

I dislike the reporting for Quickbooks Online since it seems to give false data. Even if we run two reports on the same thing, we get completely different figures.

The only reason I went with Quickbooks online is because they don’t offer a desktop version for MAC in Canada. They gave me 60% off of their montly price for the first year so I was paying $12 per month. Now they want me to pay $27 per month plus tax so $31 per month for another year. They said I would need to keep the solution for a full year at that price before they could consider a discount again and I feel like they are holding me hostage.

We just did our first year end with them and the system doesn’t allow you to make any changes or modifactions to the payroll module or T4 and doesn’t allow us to pay the housing allowment, we ended up having to do everything manually

The online edition is frustrating to work with. When our business was on the desktop version, it was easy to use. However, since I could not upgrade my desktop 2015 version to be compatible with MAC, I had to use QB Online which puts erroneous numbers into the program.

They forced me to go online in order to keep up with exchange rates, I prefer to have it behind my fire wall at home and can’t do that. I’m royally pissed with them.

Everything has to be done manually for reporting and it doesn’t provide good enough tracking on how to gather data for reports.

Quickbooks online has little to no controls or reporting and I find myself having to dump data into Excel

The problem is it doesn’t split between residential and commercial and it would cost me an insane amount of money to upgrade

There is no way to successfully track inventory and it is an old system not suited for our needs

the QB online requires a bit of a learning curve

I love Quickbooks Online because it allows me to use it remotely. It’s a simple accounting program that integrates with a lot of other programs.

Great solution.

Quickbooks online has always had limitations that the desktop had answers for specific industries, being able to access it from anywhere has been the driver to use the online version

It was really good. The whole accounting system, I liked it. We just couldn’t afford it as a small organization with virtually no extra spending cash. I’d highly recommend it to other companies.

Used QuickBooks since 2000, I am familiar with the program. It was a big selling point. I have a MAC computer so using QB Online is useful. Not much else available on a Mac computer. I wanted to stay with my HP or PC-based Quickbooks, but I needed to share it with my accountant and my COO so I had no choice but to use the QuickBooks Online. One of my big problems that I’ve had is I use Windstream. It will go down a lot and be slow so I can’t access QB.

It’s so much better to have everything available to me and the employees online. Additionally, my with mobile phone I can add the Quickbooks app and review invoices, etc… The integration to payroll systems such as ZenPayroll allow me to run payroll right off my phone… Finally, there’s the project management apps that are available such as BigTime. All of these applications integration with Quickbooks and it makes things easier to manage.

It looks like it will fit our needs considering the relatively small size of our company