A global ERP software with accounting, procurement, asset management, and billing available on-premise and cloud-based.
Expensive, Poor customer service and delays. For small business the cost is unaffordable. Should one decide to move to another product you are penalised for the remainder of the contract you have with them. No concessions , no compromise despite the long relationship. Long delays on email and round about customer service. You cannot even get automated payments with the service without paying extra, this should be a basic.
Ease of use.
The customer service provided by the various account managers we had during the duration of our time with Unit4.
We recognized that to meet the demands invoice processing placed on the team, we’d need to add significantly to headcount. Rather than just increase headcount to cope, we wanted a better way of capturing and approving invoices. We also wanted to eliminate other types of paper handling and make cost savings and productivity gains.