The Best Business Process Management Software

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Pipefy Screenshot

Pipefy

Pipefy is a no/low-code business process management platform enabling internal teams to visualize the delivery, collaboration, and execution of workflows. Pipefy allows business units to partner with IT to develop and integrate scalable governance processes against systems of record (ERP, CRM, HRIS, etc.) to empower lines of business to easily streamline end-to-end workflows, reduce duplicative data entry, and manage all types of internal processes in a single platform, while seamlessly
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Starting Price
$24/user/month
Client OS
iOS, Android
Deployment
Cloud Hosted
Ultimus Digital Process Automation Suite Screenshot

Ultimus Digital Process Automation Suite

The Ultimus Digital Process Automation Suite is a comprehensive, integrated suite of technologies purpose-built to meet the demands of the modern digital enterprise. The Ultimus DPA Suite maximizes business agility, effectiveness, and efficiency by enabling pervasive, seamless, enterprise-scale, end-to-end process automation. To achieve digital process automation, you’ll need the application, process, and production technologies offered by Ultimus DPA Suite. @youtube Modeling —Map out your
Client OS
Web
Deployment
Cloud Hosted
Kissflow Process Screenshot

Kissflow Process

Kissflow Process is a cloud-based business process management software that is designed to boost productivity. The features are designed for seamless processes in your workforce environment. The easy-to-use interface makes it easy for your users and employees to handle, meaning you can handle an increased number of users. Kissflow Process lets users manage the solution and various processes with no coding experience necessary. Created workflows can be linked with APIs and various tools such as
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Starting Price
$350/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
Appian Screenshot

Appian

Appian combines the speed of industry-leading low-code app development with the power of top-rated intelligent process automation. The BPM Suite from Appian can handle: Web-based modeling using BPMN and SOA methodologies; Enforce and audit policies with rules; Create design tools via dashboard creation tools; Create forms via a drag and drop editor; and Track real-time performance via analytics. Low-Code Development; Intelligent Automation; Business Process Management; Robotic Process Automation
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Starting Price
$60/user/month
Client OS
Web
Deployment
Cloud Hosted
Contentverse Screenshot

Contentverse

★★★★★
★★★★★
(7)
Contentverse is a document management software offering a wide array of features, including access control, activity dashboards, AI/machine learning, and archiving and retention. It is designed to streamline document handling, providing easy access to information and eliminating the need for physical paper copies.
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Starting Price
$250/user (perpetual license)
Client OS
Windows, iOS, Android, Web
Deployment
Cloud or On-Premises
ProcessMaker Screenshot

ProcessMaker

ProcessMaker is a low-code business process management (BPM) and workflow automation platform trusted by organizations worldwide. The BPM software empowers business users to design and deploy sophisticated business processes using a powerful and intuitive low-code platform. Workflows can be automated in ProcessMaker across multiple departments and systems. This helps eliminate manual tasks, data silos, and bottlenecks. Low-Code BPM; Embedded Workflow; Digital Transformation; Workflow Automation;
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Starting Price
$550/month
Client OS
Web
Deployment
Cloud Hosted
Boomi Screenshot

Boomi

The Boomi AtomSphere integration platform as a service (iPaaS) is 100 percent native cloud. It’s a shared-everything, multi-tenant platform that supports cloud-to-cloud, SaaS-to-SaaS, cloud-to-on-premises, on-premises-to-on-premises and B2B integration. Boomi AtomSphere supports real-time integration and elastically scales to meet high-volume needs in mobile, batch (ETL) and EDI environments. Easily accessed via a browser, it delivers an impressive range of integration, master data management
Client OS
Web
Deployment
Cloud Hosted
Omnidek Screenshot

Omnidek

Omnidek provides a powerful, easy-to-use business management tool to manage, automate, and optimize every business process in one place. This business portal for your employees lets vendors, employees, and customers work together in one place with no code. Omnidek lets you drag and drop to create work processes, embed fillable PDFs, and download free accelerators from their marketplace. This helps your business build custom forms with zero code experience needed. Together the business process
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Starting Price
$250/month
Client OS
Web
Deployment
Cloud Hosted
Decisions Platform Screenshot

Decisions Platform

Decisions BPM is a no-code automation platform designed to simplify and standardize business operations. It allows users to address customer experience issues, modernize legacy systems, ensure regulatory compliance, and automate various business processes without requiring any coding. Decisions BPM combines AI tools, rules engines, and workflow management to automate and accelerate any business process. The solution can be deployed in the cloud or managed within an existing infrastructure. All versions of Decisions are backed by a responsive support team. The platform is constantly evolving and being improved.
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Starting Price
$4,399/month
Client OS
Windows, macOS, Web
Deployment
Cloud Hosted
FlowWright Screenshot

FlowWright

FlowWright is a Business Process Management Software (BPMS) & BPM Workflow Automation Tool. The software aids your business with workflow automation through form creation, compliance, and automation routing. The low code options make creating workflows easy. Forms capabilities let you easily create forms based on your own custom logic. The solution will also integrate with many existing business systems your organization may already have in place. FlowWright can be deployed as a cloud solution
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Starting Price
$14/user/month
Client OS
Web
Deployment
Cloud Hosted
Q-Flow PM Screenshot

Q-Flow PM

Q-Flow PM is a business process management software that acts as an automation platform to orchestrate processes across multiple information systems using task-management and communication BPM tools. The solution links systems, involves staff, and engages customers. It acts as an enterprise middleware: seamlessly transferring processes between different business units, streamlining the workflow, enforcing business rules and ensuring unresolved cases are not forgotten. Reports and online alerts
Client OS
Web
Deployment
Cloud Hosted
Integrify Screenshot

Integrify

Integrify is a business process management software that lets you automate any workflow quickly and track performance. The software automates your workflows through a portal that lets users access forms, track workflow progress, review and approve. The forms collect needed information and the system will ensure accuracy and trigger necessary workflows. Integrify is available on a variety of platforms to meet your deployment needs. This includes a fully-managed infrastructure in the cloud, a
Client OS
Web
Deployment
Cloud Hosted
Zoho Creator Screenshot

Zoho Creator

Zoho Creator is an all-in-one low-code application development software that is designed to help businesses digitize their operations without the hassle of traditional development. The platform lets businesses of all sizes manage their data and workflows, derive insights from their database, and link up seamlessly with their existing software. Create apps on the web, publish, and use them on your iOS and Android devices with multi-platform access. We believe that each business is unique in their
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Starting Price
$25/user/month
Client OS
Web
Deployment
Cloud Hosted
Power Apps Screenshot

Power Apps

Microsoft Power Apps lets your business build and share low-code apps. These professional-grade applications will help you modernize processes and solve challenges by turning your business into a workplace that empowers employees, engages customers, optimizes operations, and transforms products. Prebuilt templates, drag and drop capabilities, and quick deployment times mean your staff can roll out continuous improvements whenever needed. While previously only available to professional
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Starting Price
$10/month
Client OS
Web
Deployment
Cloud Hosted
Infosys BPM Screenshot

Infosys BPM

The APOC platform is built modularly and has integrated components including OCR, workflows, matching engine and supplier portal. It supports out of the box integration and allows multiple modes of invoice receipting beyond paper. It has OCR for automatic data extraction of both header and line level invoice data, automated 2/3-way match to enable and enhance touchless invoices processing. The in-built AI/ML assisted account coding for Non-PO invoices, multi-parameter duplicate checks enables
Client OS
Windows, macOS, iOS, Android, Web
Power Platform Screenshot

Power Platform

Microsoft Power Platform is a business application platform which lets users do more with less. With this platform, you can accelerate your innovation while reducing costs as you analyze data, automate processes, and build your own apps, websites, and virtual agents. Manage your low-code environment at scale with greater visibility and control than ever before. Power BI; Power Apps; Power Pages; Power Automate; and Power Virtual Agents. Use the Microsoft Power Platform to connect hundreds of
EPC - Enterprise Process Center Screenshot

EPC - Enterprise Process Center

★★★★★
★★★★★
(4)
Interfacing Technologies enables organizations to efficiently govern business complexity and continuous transformation through process-based quality, performance and compliance management solutions. Interfacing’s clients are noted medium to large organizations. The company partners with leading management consulting firms to provide integration, workflow, SOP, GRC and process excellence services worldwide. @youtube Integrated Management System; Quality Management Workflows - eQMS; Process
Client OS
iOS, Android, Web
Deployment
Cloud or On-Premises

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Buyer’s Guide

What Is Business Process Management Software?

Business process management software, also known as BPM software, helps automate your business processes through discovering, analyzing, measuring, improving, and optimizing your business workflows. The software creates complex business processes across different departments and locations, monitors and maintains the processes to ensure optimal efficiency, and modifies any processes to enable change and allow organizational growth.

BPM tools will act as a process automation tool–mapping out everyday processes to identify areas of improvement, bottlenecks, and cost-savings. This is accomplished through modeling (mapping out a process) and automating data collection.

The most common business processes that are optimized by business process management software include accounting, sales and marketing, and operations (such as inventory and manufacturing). All of these processes are coordinated through a BPM system to synchronize interdepartmental workflows. A process manager using a business process management system, after organizing the process/activity, will be able to secure the resources needed to execute the task, all while measuring the results and providing the necessary feedback to the company.

BPM software is best used by businesses for tasks that require a large level of human interaction across multiple points of a project or undertaking. Examples include case management, new hire interview processes, or expense approvals. The biggest goal in a BPM implementation is what your end goal is. By desiring to integrate all of your systems and applications, you’ll be able to run a more complete and unified business software environment.

Ultimus BPM Suite
Create a simple workflow in Ultimus BPM Suite.

Difference Between BPM Software and Workflow Management Software

Many comparisons can be made between business process management software and workflow management software. But are the two one and the same? The short answer is no, but they do share similarities.

Workflow management software tracks real-time progress throughout a project lifecycle, assigns tasks to specific employees, and clearly describes project requirements within the system. Automated task assignments will help reduce the time spent keying in data and improve how quickly you manage your workflow. Workflow software is similar to project management software with regards to planning, monitoring, and assessing the success of tasks.

BPM software can handle the same workflow functions, all while providing support for data flow across multiple systems with an increased level of automation than most traditional workflow management software. Because of this, business process management software is thought to be more advanced than workflow software.

Kissflow Process Visual Workflows Business Process Management Software
Create visual workflows in Kissflow Process.

Features of Business Process Management Software

  • Visual Process Workflow Diagram: Create process flow diagrams that focus on the primary path of the business process. Map out the entire process including handling rejections and exceptions at each stage, or let the software automatically handle exception paths when necessary.
  • Form Designer: Capture and edit data with drag and drop form designer capabilities. Code your own form design, choose from pre-built templates, or use point-and-click interfaces.
  • Access Control: Limit who has access to your information with role-based access controls. Restrict access to specific sections, certain fields, or entire workflows based on the level of the employee viewing it.
  • Reports and Analytics: Receive process stats or process metrics through customizable reporting options. View time to complete steps/items/tasks, view snapshots of your company’s existing workflows, view errors or exceptions and the approval process of changes or reroutes, and more. Create graphs and heatmaps for a more visual approach.
  • Process Performance Metrics: Identify bottlenecks and spot issues with a process in order to make better decisions regarding efficiency. Automatically capture system data that is analyzed by the process administrator to identify poor process modeling, poor process execution, or both.
  • Business Process Automation (BPA) Tools: Begin automating certain processes to reduce bottlenecks and improve workflows. Use a robotic process automation (RPM) module to create bots to operate digital tasks.
  • Integrations: Connect with other core software systems such as ERP programs or accounting software to pull data and create the necessary workflows or forms. Eliminate manual data transfers through detailed API support.
ProcessMaker Dashboards Business Process Management Software
Create dashbaords in ProcessMaker.

Benefits of Business Process Management Software

The benefits your business will get from a business process management software will depend on the type purchased. BPM software can take many different forms and will vary depending on your size, industry, or goals. Basic BPM platforms will have simple executable models that help your IT applications reach their desired business outcomes. Meanwhile, complete BPM suites provide everything from advanced analytics to improvisational processes based on machine learning and artificial intelligence.

Reduce Your Business Expenses

Many businesses may implement BPM software to save money. But how does the software accomplish that? One key advantage of BPM software is the data gathered can provide a better understanding of your business processes and hopefully let your business catch where funds or time is being wasted.

For example, in your HR department, there is usually a large volume of paperwork that needs to be completed. Imagine an employee submitting documentation to use paid-time-off (PTO). The employee needs to fill out forms, send it to management, get approval from an HR representative, and have the HR representative sign and return it to the employee as well as make a note of any changes in schedule. Without the aid of software, this manual process would take a significant amount of time, back-and-forth, and waiting.

This document management process can be completely automated in business process management software. The initial document filed by the employee can go straight to the HR employee’s computer screen for approval and automatically sync and update with whatever scheduling software that is in use. This saves time on a number of email exchanges, processing manual paperwork, and more, letting your staff be more productive with their day.

Outside of this example. BPM software helps map your processes in detail–leaving you with process maps that can provide insights into the duration of each step, the resources needed to complete each step, how frequently these processes occur, and how much your business is spending (in costs or in employee time). Mapping these processes in their entirety will help you better eliminate redundancies and identify bottlenecks or excessive labor costs.

Omnidek Collaboration
Collaborate with businesses and people in your network with Omnidek.

Boost Your Employee Productivity and Morale

By automating manual tasks with a BPA tool, you’ll be able to streamline your business processes more effectively. This level of increased productivity can help your business yield a higher output. For example, an employee not having to spend time on a manual process means they’ll spend more time focusing on work that creates value, and thus more money for the company.

Employees that have to repeat menial tasks all day may also be unmotivated or have a low enjoyment level for their job. Automating part of their job and allowing them to focus on more important tasks to the business can make them feel like a bigger part of the team. It can also help prevent any human error that may be caused from boredom or repetition.

Decisions Workflow Manager BPM Tools
Design complex workflows in Decisions.

Retain Customers And Increase Customer Satisfaction

Leaner processes and an increase to your employee’s productivity means more time can be spent focusing on the customer. Retaining customers has a much better return on your investment that trying to find new business, so it’s imperative that your business focuses efforts on keeping them. A business that aims to be more productive is usually seen as innovative by customers, meaning they should be satisfied with your business and continue working with you.

Interactions with customers can be as simple as responding to feedback, reviewing their proposals, or handling a support issue. Whatever the issue at hand is, a business process management solution should help your enterprise identify opportunities during interactions with customers, such as upselling, or gathering necessary feedback during support.

FlowWright Workflow Instances
View all workflow instances in a single view with FlowWright.

Standardize Your Business Processes, Plans, and Responses

Using business process management tools will ensure all your business needs are handled in a similar manner at every turn. This level of consistency helps standardize your business response to issues, or ensure you are completing projects and tasks in a responsible timeframe. A failure to do so will result in quality control issues.

An example of a BPM workflow includes creating process templates, assigning processes as checklists, automating actions across your business (assigning staff to handle specific tasks), tracking the progress your business is making as well as the performance level, and conducting a final review that can potentially improve the process the next time around.

Standardized processes are easier to improve in the future since they are already heavily documented and any problem areas can be easily identified. The goal is always to put out the best methodology possible that leads to better performance and productivity. Standard process can also be scheduled and ran at optimal performance levels and times, which lets you better coordinate the schedule your business operates at.

Integrify Form Designer Business Process Management Systems
Create forms in the Integrify form designer.

Free and Open Source BPM Software

Free business process management software can save your business a lot of money, as you won’t have any investment costs (that is obvious). However, your business needs to ensure you are choosing the right option. Choosing a faulty BPM tool simply because it’s free can lead to problems down the road. If your IT staff has to spend more time fixing errors or patching your software, then your dollars are better spent on a reliable program that has a price tag attached to it.

Some BPM tools are advertised as open source. This means the source code can be inspected, modified, and enhanced by anyone who uses it. This lets users and businesses create and customize software as they see fit rather than pay for these services through a software vendor. These customizations mean open source BPM software can be much more cost-effective, and even a free option, over a proprietary or closed-source program

The advantages of a free or open-source BPM software is the freedom from licensing, community support, and fully customizable nature of the solution. Drawbacks include security concerns, less support, and no straightforward installation or training process.

If a BPM system is advertised as open-source, then it should be 100% free. However, your business will need to take into account the man-hours needed to set the tool up in your work environment, as well as any potential software hosting costs.

Appian Free Business Process Management Software
Appian is a free business process management software with access to an online community.