A platform for diversified utility billing.

About Visual Utility Billing

Visual Utility Billing is a comprehensive customer service, payment processing, and billing software solution for public and private utilities, as well as municipal tax and license offices.

Designed to meet the needs of anyone repetitively billing 1,000 to 100,000 customers, VUB is both robust and easy to learn. With more than 20 years of development, the core VUB" software includes the latest in technological time and labor savings like e-mail bills and electronic payment processing.

It’s suite of companion modules adds online credit/debit card processing, a solution to speed processing of paper checks and handle those annoying bank checks; work order and meter reading; and remote backup and a fail-safe disaster recovery system.

Video Overview


  • Meter reading interface
  • Generate bills
  • Print/email bills
  • Process cash or check
  • Credit/debit cards
  • ACH direct debit
  • Pre-configured reports
  • Accounting interface


  • In-house LAN starts at $.15/month/customer
  • Cloud option starts at $.20/month/customer
  • Service Bureau available at $.89/month/customer

Product Overview

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User Reviews of Visual Utility Billing

Submitted on April 5th, 2023 by Anonymous

We went live with it last month. Being a government entity, we competitively bid some options. It was a cost vs. features analysis if you would. Visual Utility Billing wasn’t the cheapest annually rated. One of the options wasn’t in the ballpark with the others. It came down to Banyon vs. Visual Utility Billing. We ultimately ended up choosing this program because we like the way some of the pieces layed out. It was very clean, smooth, and modern looking while also being very user friendly. So far support has been great. I’ve got the personal cell phone number of our rep and he takes the calls anytime I call.

The Good…

User friendly, Modern look

The Bad…


Submitted on July 19th, 2019 by Henry Chen

this software is not written for enterprise customers

The Good…

It needs a new interface that is more robust and scalable

The Bad…

It needs many more features

Submitted on June 16th, 2019 by Mark N

We used to send crews out to physically read the meters, but with Diversified’s help, we now have one man handling it. They had the group of software programs that really fit my needs.

Submitted on June 16th, 2019 by Sam S

We were looking for an integrated package that is PC based and found Diversified’s software extremely easy to use with its point and click functionality.

Submitted on June 16th, 2019 by Laura B

What I like best about Diversified’s software is the ease of use and diversity. It’s not just a billing program. We use features such as late notices and can run reports on anything we need and have the answer in moments.