Call Accounting Software

Get the best call accounting software for your business. Compare product reviews, pricing below. Read our buyer’s guide for more help.

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VeraSMART Screenshot
VeraSMART® by Calero is a call accounting and reporting software. This solution works with wireline and wireless call record data to help users understand usage and costs. And this software helps you protect your organization from fraudulent activity…
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Starting Price
$995 (perpetual license)
Client OS
Web
Deployment
Cloud or On-Premises
Sierra Gold Screenshot
Sierra Gold by SAI provides critical tools to manage call records via call accounting and reporting. The records provide visualization of call details, calling patterns, and IP voice traffic. This solution helps manage expense budgets, corporate…
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Starting Price
$300/month
Client OS
Web, Windows
Deployment
Cloud or On-Premises
PhoneBurner Screenshot
PhoneBurner is a power dialer software and CRM designed to help you and your team get more done in less time. PhoneBurner power dials your leads for you, leaves voicemails & emails, and helps you have up to 4x more live conversations every dialing…
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Starting Price
$126/month/user
Client OS
Web
Deployment
Cloud Hosted
CloudTalk Screenshot
CloudTalk is a remote-ready business phone solution. This call center software lets businesses create virtual phone systems with ease. Whether you take hundreds of calls a day or only need a few certain calls at a time, CloudTalk can fully adapt to your…
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$15/month/user
Client OS
Mac, Web, Windows, iOS, Android
Deployment
Cloud or On-Premises
Ytel Screenshot
The Ytel contact center software with SMS and voice APIs helps businesses drive more conversations. This platform lets you develop new communications functionality in any language so you can get to production faster. This system is designed with high…
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$99/month
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
InfoFlo Screenshot
InfoFlo CRM is a simple to use and complete office management solution Contact Management Built-in Email Manager; Document Management; Project Management; Task Management; Telephone / PBX Management; and Time & Billing. InfoFlo CRM is Client/ server …
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Starting Price
$99/user (perpetual license)
Client OS
Deployment
Cloud or On-Premises
CASH Screenshot
Increase productivity by monitoring individual activity; Monitor trunk activity to analyze line traffic; Allocate telecommunications costs by department; Monitor all call activity to eliminate telephone abuse; and Track incoming calls to ensure…
Client OS
Deployment
Cloud or On-Premises
eXsight Screenshot
eXsight
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eXsight Call Accounting and Reporting, by MTS, simplifies UC&C management without sacrificing data visibility or functionality. This software offers a robust, feature-rich call accounting system for the tracking and control of unified communication usage…
Client OS
Windows
Deployment
Cloud or On-Premises
Revolution Web Call Accounting Screenshot
Revolution Web Call Accounting is designed to be used in offices, hospitals, universities, and any other organization that needs to allocate telecom costs to individuals, departments, or cost centers. Additionally, this product serves to monitor the…
Client OS
Web
Deployment
Cloud Hosted
Comm One Call Accounting Screenshot
Comm One Call Accounting
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(1)
Comm One Call Accounting software work with any phone system and has hundreds of reports available. Use this software to increase productivity and to provide you with a powerful tool to help manage your business. With over 30 years of experience, Comm One…
Price Range
   $     $     $     $     $   
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Starting Price
$995/month
Client OS
Web, Windows
Deployment
Cloud or On-Premises

We searched and searched, but we couldn’t find any products in our database that match your criteria. Perhaps our team of software experts can help? They’d be happy to provide a list of free call accounting software recommendations that meet your exact requirements.

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Call Accounting Software Buyer’s Guide

What is Call Accounting Software?

Call accounting software is a specific type of accounting solution designed to handle the unique billing needs associated with telecom services. Sometimes known as call logging, this software is most often used in hospitality and telemarketing to manage the costs and surcharges of large amounts of call volume.

Additional features include:

  • Chargeback management (by department or individual employee)
  • Employee or agent productivity metrics
  • Call security and risk management
  • Phone compliance measures

These systems generally include compatible hardware as well, such as individual phones, routers, and answering machines.

VeraSMART Call Accounting Software
Review total calls using VeraSMART software.

Call Accounting Software Features

  • Call tracking system: Continually monitor where calls go and come from to apply applicable rates
  • Inbound and outbound reporting: Gain real-time metrics, such as call duration, on all calls performed by your telecommunications department
  • Individual phone billing: Calculate amounts owed to customers based on individual phone usage
  • Corporate billing: Calculate amounts owed by an entire organization according to usage rates
  • Fraud detection and prevention: Reduce fraud from phone interactions by reviewing the trustworthiness of inbound and outbound numbers
  • Call recording: Create call records of agent activity for quality assurance; monitor call quality and agent effectiveness; keep logs of call details for future use
  • Call monitoring: Allow management to listen in on current calls, add notes to the log, or otherwise monitor ongoing situations
  • Auto-delete: Automatically remove old and outdated call logs and recordings from your system

Call Accounting Solutions by Industry

As mentioned earlier, call accounting software is primarily used by telecom companies and within the hospitality industry.

  • Telecommunications uses call accounting systems to manage their large volume of inbound and outbound calls. Depending on the size of the company, there could be hundreds or thousands of calls per day. For example, telemarketing firms may need to balance thousands of outbound calls while an IT help desk may only take inbound calls.
  • The hospitality industry, mainly hotels, motels, and resorts, use these same call accounting systems to manage the phone lines used by their guests. They also manage back-office operations for calls made by staff to arrange guest reservations and vendor management.

There are some inherent differences between how these different types of call accounting operate. For example, a hotel with an on-premise phone system would not need call recording while a telecommunications firm absolutely would. A call center, on the other hand, would absolutely need a way to record and monitor all calls made by their agents.

eXsight Call Accounting Software
Measure voice traffic using eXsight software.

Call accounting systems help companies improve their services in many ways. The exact benefits of each software will depend on whether the services are being used by telecommunications or hospitality:

Manage Over-the-Phone Billing

The primary benefit of a call accounting solution is the ability to handle all your telecom billing requirements. The system combines hardware and software to calculate how many calls have been made, where the calls go, and what rates they need to use to determine the total costs. Different call accounting software can be adjusted based on your location. For example, if you are in the United States you would calculate rates according to the North American Numbering Plan (NANP).

At telecom companies, this means it’s easier to review all inbound and outbound calls to determine costs. For hotels, this can streamline customer service by adding up all call-related costs with room charges in time for checkout. It’s important the call accounting system can integrate with the hotel accounting software in order to track all guest-related revenue and expenses. No more wasting time settling chargebacks - you’ll have records of each and every call.

Improve Agent Productivity

Call accounting software helps agents more effectively manage their call volume in several ways. To start, real-time call tracking helps management know who is and isn’t currently on-call. Inbound calls can be directed to available agents and the same can be done with an outbound queue via an auto-dialer.

There are also tools to automatically record metrics or abandoned calls which can then be used to prevent abandonment in the future. These call metrics can show patterns, like how many calls originate from 800 numbers or come in on specific lines, like tech support.

Additionally, call monitoring tools discourage employees from making costly personal calls from their workstations. Encouraging agents to only make personal calls during their scheduled breaks reduces lost time they could be on business calls.

Allow for International Calls

Since call accounting software streamlines rate calculation based on numbering plan areas (NPA) and other factors, it’s easier for call centers to make cost-effective outreach on a global scale. In traditional telecom, the costs associated with calling international leads often meant those contacts were skipped. Or, managers would have to personally provide approval before these calls were made in order to justify the high costs of an international call. With a call accounting system automatically calculating the costs, agents can continue to make outbound international calls without the need for approval from managers first. The software will determine which international calls are worth the costs. This saves time for both the agent and management.

Hotels and resorts which offer low-cost international calling can provide their guests with a better customer experience. Limiting the outbound calls guests make based on pricing can make your establishment look cheap. Simply calculating surcharges with accounting software and appropriately charging the guest at checkout works much better.

Provide Call Security

Call accounting software can also send out automated alerts whenever an outbound call is made to 911. This is particularly useful at hotels and resorts where it might take emergency responders time to find the room where the call originated. Instead, front desk staff can receive a real-time notification whenever an emergency call is placed and assist with the response. Other numbers can also be flagged within the system to alert staff.

Phone scams are always a concern, whether you work in telemarketing or hospitality. Call accounting systems include fraud detection and prevention measures to help all callers avoid risky situations. One way to secure your phone lines is through setting up a Private Branch Exchange (PBX) within your organization. This provides unified communication by securing all internal calls made at your company. No unexpected numbers, no unknown callers.

Call Accounting Software Pricing

Call accounting software pricing generally depends on two factors: the volume of calls and the required hardware. As such, the total costs can vary from business to business.

Typical hardware costs cover:

  • Phones
  • Headsets
  • Routers
  • Computers
  • VOIPs

The more individual pieces of equipment you need, the higher the initial price will be. Calculating software and hardware costs can help you decide which call accounting system is right for your business. Request a quote from Software Connect.

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