Live call guidance for sales teams

About Balto

Balto is a live call guidance software for call centers around the world. This solution uses AI call coaching to improve your agent responses. A fully customizable dashboard suite can scale with your business, always optimizing to fit your changing needs.

Balto is intended to make teams get better. Balto is popular with:

  • Sales leaders
  • Customer service
  • Accounts receivable
  • Compliance and quality

Video Overview


  • AI call coaching
  • live call guidance
  • up-to-the-minute data studio
  • Call tracking
  • Real-time call monitoring
  • Agent onboarding

Product Overview

  • Developer Balto Software
  • Type Call Center Software
  • Client OS Windows, macOS, Web
  • Deployment Cloud or On-Premises

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User Reviews of Balto

Submitted on July 19th, 2020 by Kirk Brundage

Our #1 salesperson is our #1 Balto user. We got a lot of support right from the beginning. They were 100% committed to helping us reach our goals and they continued to help us brainstorm and reach those goals.

Submitted on July 19th, 2020 by Brandon Tumber

We decreased our compliance deficit by 43% across our organization.

Submitted on July 19th, 2020 by Roger Weiss

The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. It’s the most exciting new product that I’ve seen in the industry in years.