A contact center cloud solution
RingCentral Contact Center lets you revolutionize your customer relationships. THis omnichannel system lets you build stronger relationships with CRM software integrations. Start conversations with customers using their preferred communication method such as voice, SMS, social, or email.
We discovered a lot of benefits we weren’t expecting from a UCaaS platform that puts meetings, phone service, online fax, and team chat into an integrated user experience.
To our knowledge, no other company has the capability to monitor and record their calls in real time, do an automatic analysis of those calls, and use that knowledge to continually improve their practices company-wide. Because of the solution we’ve built around RingCentral Office and the Voice API, we’re learning things that are unique in our industry. And those insights are benefiting Insureon significantly.
Since we deployed this solution, we’ve seen average call-handle times for our agents drop by as much as 45%, because the artificial-intelligence solution helps guide them much faster to the optimal path in the conversation that will lead to a conversion.