Call Center Software

Get the best call center software for your business. Compare product reviews, pricing below. Read our buyer’s guide for more help.

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Support Suite Screenshot
Zendesk Support Suite is an omnichannel messaging platform for improving the relationship between customers and your business. This software allows your business to have natural conversations with your customers using the contact method they’re most…
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Starting Price
$89/month/employee
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
Service Cloud from SalesForce Screenshot
Make your call center social. Empower your customers with communities. Deliver service to your customers on the social media channels where they live. Give your agents tools for collaboration. Improve your contact center metrics. And deliver outstanding…
Client OS
Web
Deployment
Cloud Hosted
Dialpad Contact Center Screenshot
Dialpad Contact Center
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Dialpad Contact Center turns your agents into experts by better connecting agents to customers anywhere in the world. This single platform allows support teams to engage and resolve customer inquiries with the best answers. Dialpad provides real-time call…
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Starting Price
$75/month
Client OS
Mac, Web, Windows, iOS, Android
Deployment
Cloud or On-Premises
Five9 Screenshot
Five9
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Five9 is an industry leading cloud call center software. Five9 call center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. Smart Dialers give agents more time with live…
Client OS
Web
Deployment
Cloud Hosted
Contact Center Screenshot
Contact Center
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RingCentral Contact Center lets you revolutionize your customer relationships. THis omnichannel system lets you build stronger relationships with CRM software integrations. Start conversations with customers using their preferred communication method such…
Client OS
Mac, Web, Windows, iOS, Android
Deployment
Cloud or On-Premises
NICE inContact CXone Screenshot
NICE inContact CXone is a cloud platform designed for transforming the customer experience. This smart, predictive software uses AI-based predictions to improve omnichannel customer communications. Analytics help you better understand your customers and…
Client OS
Web
Deployment
Cloud Hosted
Genesys Cloud Screenshot
Genesys Cloud
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Genesys Cloud is an easy to use, all-in-one contact center platform. This seamless tool provides omnichannel communication over phone, email, chat, and social media. Using the genesys Cloud provides better customer satisfaction and happier employees…
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Starting Price
$75/month
Client OS
Mac, Web, Windows, iOS, Android
Deployment
Cloud or On-Premises
Talkdesk CX Cloud Screenshot
Talkdesk CX Cloud
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Talkdesk CX Cloud is an end-to-end customer service solution. Provide personalized customer experiences by modernizing your contact center away from a legacy system. As a cloud-native platofrm, you get enterprise power in addition to consumer simplicity…
Client OS
Web, iOS
Deployment
Cloud Hosted
XenCALL Screenshot
XenCALL is a hosted, predictive cadialer CRM software for call centers. By using this platform, you can lower your overhead costs through streamlined and automated administrative tasks. Increase agent productivity by reviewing analytic reports and getting…
Client OS
Web
Deployment
Cloud Hosted
CallTrackingMetrics Screenshot
CallTrackingMetrics provides the best tools and insights to help your call center business grow. Start by identifying trends in your conversations which can lead to automated actions. Route inbound communications to any team member, anywhere, using smart…
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Starting Price
$39/month
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
Balto Screenshot
Balto
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Balto is a live call guidance software for call centers around the world. This solution uses AI call coaching to improve your agent responses. A fully customizable dashboard suite can scale with your business, always optimizing to fit your changing needs…
Client OS
Mac, Web, Windows
Deployment
Cloud or On-Premises
CallHub Screenshot
CallHub is a voice broadcasting, call center, and SMS marketing software. CallHub easily integrates with your CRM software to handle phone banking, robocalls, peer to peer texting, and text broadcasting. CallHub lets you easily patch-through calls…
Price Range
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Starting Price
$69/month
Client OS
Web
Deployment
Cloud Hosted
Voicent Cloud Screenshot
Voicent is a call center management and auto dialer software that provides all you need to streamline your inbound and outbound calls while helping you manage agents, manage customers, and manage business automatically. Voicent Cloud is the all-in-one…
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   $     $     $     $     $   
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Starting Price
$19/month/user
Client OS
Web, Windows
Deployment
Cloud or On-Premises
Aircall Screenshot
Aircall is a cloud-based call center software for teams looking to connect to other tools. The Aircall App Marketplace allows integrations with popular tools such as Hubspot, Salesforce, and Zendesk, in order to connect all your call information with your…
Price Range
   $     $     $     $     $   
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Starting Price
$30/month/user
Client OS
Web
Deployment
Cloud Hosted
Aspect Screenshot
Aspect is a collection of enterprise call and contact center solutions to manage your large enterprise call centers at peak performance. These solution optimize agent performance and deliver omnichannel customer care. The best-of-breed capabilities…
Client OS
Web, Windows
Deployment
Cloud or On-Premises
Nectar Desk Screenshot
Nectar Desk is a SaaS cloud call center software. This affordable solution can handle inbound and outbound calls with reporting and analytics. As well as phone calls, Nectar Desk supports business SMS, emails and tickets, live chat, and CRM integration…
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Starting Price
$29/month/user
Client OS
Web
Deployment
Cloud Hosted
JustCall Screenshot
JustCall is a cloud-based phone system for remote sales and support teams. The solution supports any device and allows you to get a phone number in 70 countries in order to start making or receiving calls locally. JustCall improves your sales team with…
Price Range
   $     $     $     $     $   
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Starting Price
$20/month/user
Client OS
Web
Deployment
Cloud Hosted
Convoso Screenshot
Convos is an omnichannel contact center software that automates lead follow-up, boosts contact rates, and increases ROI while staying compliant. The solution is designed to convert more with fewer leads, manage the productivity of remote agents, make…
Client OS
Web
Deployment
Cloud Hosted
CallVU Screenshot
CallVU is the complete digital call experience solution that makes mid-size and enterprise call centers more productive and profitable. Use smartphone capabilities to power interactive digital sessions during customer calls. Agents can engage customers…
Price Range
   $     $     $     $     $   
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Starting Price
$300/month
Client OS
Web, iOS, Android
Deployment
Cloud Hosted

We searched and searched, but we couldn’t find any products in our database that match your criteria. Perhaps our team of software experts can help? They’d be happy to provide a list of free call center software recommendations that meet your exact requirements.

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Call Center Software Buyer’s Guide

Contact and call centers handle outreach for many types of companies. From telemarketing sales to IT help desk services, call centers allow businesses an easy way of handling customer communication through phone calls, online chats, faxes, social media, and emails.

What is Call Center Software?

Call center or contact center software streamlines how your employees contact potential customers or business partners across an omnichannel platform. Capable of providing enterprise-level functionality, this all-in-one software modernizes contact centers to enable mass communication through the web or landlines.

Call center solutions can be integrated with customer relationship management (CRM) software to create additional outreach tools for leads and opportunities. Whether you’re operating an enterprise-level contact center or a localized customer service center, call center software provides better management tools for phone and Internet communication.

Zendesk Support Suite
Zendesk Support Suite lets you review your call center data.

Features of Call Center Software

  • Inbound call routing: Ensure incoming calls go to the right departments, manage call escalations and internal transfers; omnichannel routing similarly directs chats, emails, and social media messages to the right agents
  • Ticketing: Assign tickets and case numbers to inbound customers to track their interactions and satisfaction with agents
  • Interactive voice response (IVR): Automatically direct incoming callers with a voice-activated system
  • Call scripting and email templates: Provide all your employees with set communication standards by using automatically generated scripts and templates
  • Outbound call dialing: Predictive dialers can speed up the time between outgoing calls
  • Queue management: Prioritize different customers or partners by importance in order to respond to everyone in a timely manner
  • Communication logging and recording: Keep recordings of all communication between employees and customers for review and analysis
  • Report analytics: Review call times, response rates, and call logs to determine the effectiveness of sales tactics and different contact methods
  • Workforce management (WFM): Improve employee satisfaction and productivity by directing communications to the right agents
  • CRM integration: Coordinate your contact center with an existing customer management system to maintain existing communication channels
Dialpad Contact Center
Dialpad Contact Center shows active calls in real-time.

Contact Center Software Benefits

Implementing software at your contact center can lead to many great benefits, including:

Faster Queue Response

Queuing bottlenecks are common at contact centers, especially blended call centers which deal with both incoming and outgoing calls. In order to reduce the queue, automated systems from contact center software can prioritize different types of customers based on their service needs. Using outbound autodialers and inbound call routing can vastly increase your response times to queue requests.

Even something as simple as click to call can drastically improve responsiveness. Auto and predictive dialers are just some of the tools for speeding up transitions between outbound calls. And IVR tools further speed up interactions by directing callers to the right department without requiring a human operator to instigate the customer support process.

Share Client Information

Avoid wasted time from explaining situations over and over again. Call center software synchronizes data on client accounts so everyone has access to real-time updates. Whether a customer calls in or is in the queue, everyone on the phone will know what they need as soon as the call is made. Conferencing applications even allow multiple agents to engage with a customer at once to finish an interaction.

Cloud contact center software includes screensharing applications for internal and external use. Directly view a customer computer screen to diagnose their technical problems or share more information with another agent along the escalation chain.

Communication Records for Posterity

Phone systems used to be limited by voicemails and call logs. You could determine when a call was made and how long it lasted, but not have full details about the conversation which transpired. Call center software has fixed that problem by providing real-time call monitoring and recording systems.

Call recordings can be incredibly valuable when auditing employee performance. Your quality management team can listen in on calls to determine why they did or did not lead to a conversion, sale, or satisfied customer. At the end of a call or chat, you can send a customer satisfaction survey immediately to gain more information about performance.

Of course, recordings can also clear up disputed customer interactions. If an upset customer claims an agent was unprofessional, a quick review of the call can reveal the truth. These recordings can shield your individual employees, support team, and company as a whole from false misconduct claims.

Consistent Contact Details

Contact center software with omnichannel capabilities lets you streamline your contact details. Instead of using multiple phone numbers, customers can call one number and then IVR can route them to the right department. No more searching for extensions!

Predictive dialing can also benefit your agents by speeding up their responses to repeated calls. Accidentally hang up on a caller? Instant callback lets you recover from unexpected interruptions.

Who Benefits from Call Center Software?

Many different industries utilize call and contact centers to facilitate communication and improve workforce management practices. Some of the main businesses which use these centers are in:

Since contact centers may use anything from phone calls to faxes and emails, it’s easy to customize call center software for your exact line of work. And the software can be integrated with larger CRM and ERP solutions for even more benefits.

Five9 Software
Five9 measures contact agent performance.

Small vs Mid-size vs Enterprise-level Call Center Operations

The right software for your business depends on the scale of your operations. Small business call center software may offer only phone-related applications while an enterprise-level contact center plan may include additional forms of communication like social media and live chat. Fortunately, many systems are fully scalable to custom fit your workplace needs.

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