Five9

Five9 is an industry leading cloud call center software. Five9 call center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. Smart Dialers give agents more time with live prospects. Intelligent Omnichannel Routing connects customers to the right agent. On-Screen Customer Info puts information at the agent’s fingertips to personalize service. And everything is automatically logged to your CRM.

Five9 provides everything you need to run an effective inbound, outbound, or blended omnichannel contact center, including interactive voice response (IVR), real-time and historical dashboards and reporting, telephony, workforce management, quality monitoring, CRM integrations, and more.

Video Overview

Features

• Intelligent Omnichannel Routing: Omnichannel ACD lets you route inbound customer contacts to the best suited agent.
• Auto Dialer Modes: Gain maximum control over your call center’s dialing rates with the choice of Predictive, Progressive, Power, Preview, and Manual dialing modes.
• CRM Integration: Five9 provides out-of-the-box integration with leading CRMs, including Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Microsoft Dynamics, and NetSuite.
• Workforce Management (WFM): Effectively handle your customers by placing staff in the right place at the right times.
• Reporting & Analytics: Get real-time and historical reports.
• Omnichannel Interactions: Engage customers over their preferred contact channel and move them between channels when required.