Dialpad Contact Center

1 Review 5/5

A cloud contact center

About Dialpad Contact Center

Dialpad Contact Center turns your agents into experts by better connecting agents to customers anywhere in the world. This single platform allows support teams to engage and resolve customer inquiries with the best answers.

Dialpad provides real-time call monitoring with automatic surface recommendation cards for instant answers. Recorded insights provide future analysis for better performance. And an integrated ticketing system streamlines the agent workflow.

Video Overview

Features

  • Cloud deployment
  • Omnichannel capabilities
  • Smart call routing
  • Agent coaching
  • Dashboard and reporting
  • Phones and headsets

Pricing

Dialpad Contact Center Pro is $75 per month per agent. This plan is billed annually. The Enterprise plan includes custom business rules. Request a quote today.

Product Overview

User Reviews of Dialpad Contact Center

★★★★★
★★★★★
Submitted on July 20th, 2020 by Mike Montiero from EF Education First

With Dialpad we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it’s easy.