Genesys Cloud
2 Reviews 5/5 ★ ★ ★ ★ ★A cloud-based, all-in-one contact center solution
About Genesys Cloud
Genesys Cloud is an easy to use, all-in-one contact center platform. This seamless tool provides omnichannel communication over phone, email, chat, and social media. Using the genesys Cloud provides better customer satisfaction and happier employees, which combined lead to better business outcomes.
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Features
- Customer self-service
- Digital channels
- Voice services
- Inbound routing
- Outbound campaigns
- Workforce engagement
- Unified communications
- Reporting and analytics
- Integrations and apps
Pricing
Geneysys Cloud has 3 pricing options. The basic Genesys Cloud 1 is $75 a month or $0.68 per hour. Next, Genesys Cloud 2 is $110 a month ($0.99 per hour) and includes more channels. Finally, Genesys Cloud 3 is $140 a month ($1.26 per hour) and includes all the features of the first two plans plus unlimited channel surfing.
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User Reviews of Genesys Cloud
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We can assign people to tasks as needs change. We can see how time-intensive activities are making us more effective.
Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.
