A cloud-based, all-in-one contact center solution

About Genesys Cloud

Genesys Cloud is an easy to use, all-in-one contact center platform. This seamless tool provides omnichannel communication over phone, email, chat, and social media. Using the genesys Cloud provides better customer satisfaction and happier employees, which combined lead to better business outcomes.

Video Overview


  • Customer self-service
  • Digital channels
  • Voice services
  • Inbound routing
  • Outbound campaigns
  • Workforce engagement
  • Unified communications
  • Reporting and analytics
  • Integrations and apps


Geneysys Cloud has 3 pricing options. The basic Genesys Cloud 1 is $75 a month or $0.68 per hour. Next, Genesys Cloud 2 is $110 a month ($0.99 per hour) and includes more channels. Finally, Genesys Cloud 3 is $140 a month ($1.26 per hour) and includes all the features of the first two plans plus unlimited channel surfing.

Starting Price
$75 /month
Price Range Learn More
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Product Overview

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User Reviews of Genesys Cloud

Submitted on July 19th, 2020 by Katerina Suvarinova

We can assign people to tasks as needs change. We can see how time-intensive activities are making us more effective.

Submitted on July 19th, 2020 by Dar Andrews

Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.