ID-Cloud

A premium cloud-based contact center solution

About ID-Cloud

ID CLOUD, a premium cloud contact center solution by Teckinfo, helps streamline all your business-related communications and engage with your customers through multiple communications channels e.g. voice, video, chat, email, social media and messaging. This software gives organizations the flexibility to scale up easily and pay as per use. ID CLOUD easily integrates with all your existing applications and CRM. Make your everyday customer conversations smooth and valuable with ID CLOUD.

Teckinfo offers solutions for businesses by type:

  • Enterprise
  • Startup
  • SME/SMB

Find the right ID CLOUd for your business.

Features

  • Roles and rights based user login
  • Multi level IVR, OBD/AOD
  • Personalize UI options
  • Smart omni-channel Routing
  • Multi Channel Compact Suite
  • Natural Language Processing (NLP)

Covers:

  • Voice
  • E-Mail
  • SMS
  • WhatsApp
  • Chat

Product Overview

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