Talkdesk CX Cloud is an end-to-end customer service solution. Provide personalized customer experiences by modernizing your contact center away from a legacy system. As a cloud-native platofrm, you get enterprise power in addition to consumer simplicity.
Video Overview
Features
- Customer Engagement
- Voice
- ACD
- IVR Studio
- Outbound Dialer
- Omnichannel
- Self-Service
- Workforce
- Engagement
- Agent Desktop
- Mobile Agent
- Workforce Management
- Quality Management
- Unified Recording
- Performance Management
- Enterprise Collaboration
- Phone Messaging
- AI & Knowledge
- Agent Assist
- Virtual Agent
- Knowledge Base Guide
- Analytics & Insights
- Dashboards
- BI Explore
- Speech Analytics
- Surveys
Product Overview
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User Reviews of Talkdesk CX Cloud
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Talkdesk is great to have different groups, you can filter and choose the country or the type of call that you want receive. Also Talkdesk has the option to modify the different reasons call, make your work easier.
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily and has helped during the current COVID-19 pandemic.
