The Best Predictive Dialer Software

What is Predictive Dialer Software?

Predictive dialer software automates outgoing calls from your business and prioritizes queue communications. The system uses advanced algorithms to determine when to place a call based on agent availability and average call times. If a real person is reached, rather than an answering service, the customized robo dialers direct these outbound calls to the next available agent.

Sometimes part of a telemarketing call center software, predictive dialing software can also operate as a single system. This standalone setup is ideal for any non-call or outreach center business with a high volume of outbound calls. The system is designed to reduce agent idle time and work around the delays typically caused by voicemail and disconnected numbers.

Features of Predictive Dialer Software

• Outbound call dialing: Predictive dialers can speed up the time between outgoing calls
• Dialing modes: Set up preferences for how much information agents see before dialing a new contact on an outbound call
• Lead management: Manage outbound communication with specific leads, ensure communication is between the same agents and customers
• Queue management: Prioritize different customers or partners by importance in order to respond to everyone in a timely manner
• Campaign management: Identify the best ways to contact different leads for more effective outreach
• Call metrics: Analyze call patterns to better understand agent availability; schedule calls around predicted high response times
• Call monitoring and recording: Listen in on telemarketing calls in real-time and record conversations for posterity
• Call transferring: Move calls to the most appropriate agent with ease in cases of escalations or different customer needs
• Caller ID: Identify every inbound call to better route callers to the right agent or department
• Communication logging: Note how many calls have been made and what the outcomes were

Predictive Dialer Benefits

There are many benefits to providing your agents with a predictive dialer software:

Faster Outbound Calling

Predictive dialing software allows agents to place calls faster than before. Robo dialers line up the next call while agents are still active on current ones. As soon as they hang up, the system begins dialing the next contact. No more manually looking up numbers through case files or paperwork. Agent productivity will increase almost instantaneously by using a predictive dialing system for your outbound telemarketing.

The higher volume of calls your business makes, the more important it is to have a fast outbound dialing system. Effective telemarketing depends on a high volume of outgoing calls. Manually dialing out costs precious seconds over the course of the day. Automated robo dialing reduces that downtime, allowing for longer phone calls and faster transitions to new leads.

Queue Prioritization

Certain calls are more important than others. Optimize your queue by prioritizing who gets initial calls and callbacks first. A predictive dialer software helps you arrange outbound calls for every agent based on variables you select as important.

Have urgent callbacks which need to be made? Set return calls higher up in your queue. Or adjust your schedule based on local holidays and timezones to ensure a higher pickup rate from important clients.

More Effective Campaigns

By using a predictive dialer system to prioritize calls, you can improve your campaign outreach. Whether you’re in charge of cold calling or telemarketing, assigning the right agent to each lead can make the difference between a sale and a hangup.

Use a predictive dialer software to match the right agents to prospective leads for more effective outreach. Predictive dialers are also capable of calling multiple numbers at once, so agents can field conference calls when necessary. This can speed up sale approvals by including more people on each call.

FInally, predictive dialer software is compatible with customer relationship management or CRM integration for long term campaigns. Instead of using a power dialer to assign calls, you can set up all outreach efforts based on pre-existing client relationships.

Reduced Busy Signals

Busy signals, disconnected numbers, and answering machines can all delay your agents’ ability to complete calls. A predictive dialing system with answering machine detection can be set to end calls once a number reaches voicemail or anything other than a live person.

Leaving a voicemail message may be worth it with some leads but not others. Predictive dialing systems let you select which calls can include voicemail and which should just be disconnected.

Predictive Dialers vs Auto Dialers: What’s the Difference?

Predictive dialer software can have some overlaps with power and automatic dialer systems. Both use robo dialers to speed up transitions between one call ending and another starting through automatic call distribution (ACD). However, they are not quite the same. Predictive dialers are designed to give agents control over their outbound calls. Auto dialers instead distribute calls based solely on agent availability. Power dialers attempt to combine the benefits of auto and predictive dialers by assigning calls based on a predetermined availability ratio.

Additionally, auto and power dialers are usually based on talk time. This may be important at contact centers but not your business. A predictive dialer algorithm can be adjusted based on what is an ideal talk time for your type of outreach.

With a predictive dialer system, there’s more control over which agents perform each call. You can base your campaigns on which agents are best suited for each lead. For this reason, predictive dialing software is more appropriate for businesses with a high volume of outbound calls to specific leads while auto dialers are more useful for contact centers which only cold call.