XenCALL

XenCALL is a hosted, predictive cadialer CRM software for call centers. By using this platform, you can lower your overhead costs through streamlined and automated administrative tasks. Increase agent productivity by reviewing analytic reports and getting proactive feedback on performance. XenCALL has all these features in one place, and includes third-party integration.

Features

• Lead playlists: Dynamically build new lists from all of your leads, to assign to your sales teams.
• Third-party verification: Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems.
• Leads API: Easy-to-integrate third party lead posts, receive live leads from Norvax, Precise, NextGen Leads, Katch, amongst others.
• Automatic speed controls: Optimize your wait times with fine-grain speed controls that allow you to customize your call ratios based on the number of available agents.
• Customer management: Full Customer Relationship Management capabilities to help each customer through your sales workflow.
• Live scripts: Variable replacement allows your agents to read what they see, and type answers directly in to their script.
• Report dashboard: Build your own dashboard of various reports, and reload it with a single click.
• Complete IVR: Fully customizable IVR menus help you manage your inbound calls.