What are Quality Standards? List of 14 Examples

Quality standards are designed to prevent losses and improve compliance. Tools such as quality management software will offer companies methods to measure products, services, processes, procedures, and production and keep employees informed about quality goals.

Follow this guide to discover components within quality standards, examples, and principles.

What Are Quality Standards?

Quality standards are frameworks companies use to ensure that their products and services consistently meet specific criteria set by the organization.

Businesses will put quality standards into practice to ensure that quality matches expectations, that quality is “fit for purpose,” and for overall customer satisfaction. Indirectly, quality standards can also satisfy other customer requirements, including safety and reliability, regulation compliance, controlling internal processes, and being on par with environmental standards.

Quality standards help ensure products and services are free from defects and deficiencies. These standards help ensure that a company will routinely provide a high-quality product. Most businesses will create internal rules or documents outlining the quality assurance standards employees must adhere to.

Components Within Quality Standards

Quality standards are a part of the quality management process, which consists of guidelines that ensure a high quality of work is performed by a team or company when producing goods and services. The components of a quality management process include:

• Quality Planning: Design a process to meet established goals under operating conditions. Define opportunities and stakeholders’ needs and establish performance measures based on those needs.
• Continuous Improvement: Quality improvement, or a continuous improvement process, is an ongoing effort to improve products and services. Quality management can make employees more organized and coordinated, improving efficiency. Quality Control:** Review the quality of all production factors focused on fulfilling quality requirements. This helps ensure that manufactured products or performed services adhere to defined quality criteria.
• Quality Assurance: Determine whether a product or service meets specified requirements before being delivered to a customer. Establish and maintain requirements for the development and manufacturing process to meet contractual and other agreed-upon performance, design, reliability, and maintainability expectations.

Who Uses Quality Standards?

Companies and organizations use quality standards to ensure their products and services meet customers’ needs. Any industry that produces goods or services can take advantage of quality standards offered through quality management systems.

• Manufacturers use quality standards via audits and certifications to ensure consistent product quality. Their products’ quality is well-known and examined by their customers, and poor quality can lead to poor sales.
• Service industries use quality standards to track sales targets and control consumer feedback by providing good efficiency.
• Healthcare uses quality standards to avoid harm to patients and provide quality care to adhere to patient preferences. Can also be used to shorten wait times and prevent the waste of equipment and supplies.
• Construction companies use ISO standards to run cost-effective businesses, prevent workplace injuries, and ensure regulatory compliance regarding energy use and green building.

Examples of Quality Standards

Quality standards provide organizations with a shared goal, knowledge, guidelines, and language to meet customer expectations. They can be broken down into principles and specific guidelines for compliance.

Standards such as ISO 9000 are internationally recognized specifications within quality management systems. Many businesses may seek out credited auditors authorized to award a certificate of compliance with the ISO 9001 standard.

Some examples include:

• ISO 9000 Quality Management System Standards: These help organizations ensure they meet customer and stakeholder needs within statutory and regulatory requirements.
• ISO 9001: Sets out the criteria for a quality management system and is the only standard in the family that can be certified (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity.
• ISO 14000 Environmental Management System Standards: Helps organizations minimize how their operations negatively affect the environment by complying with applicable laws, regulations, and other environmentally oriented requirements.
• ISO 14001: Health and safety, similar to ISO 9001 but with a change in focus to environmental concerns vs product quality.
• ISO 22000 Food Safety Management System Standards: This international standard ensures safe products in the food supply chain industry by controlling food safety hazards.
• ISO 27000 Information Security Management System Standards: Manages information risks by implementing security control for information systems.
• ISO 27001: Information security, similar to ISO 9001 but with a change in focus to data security and integrity vs product quality.
• ISO 50001 Energy Management System Standards: Develops policies for efficient energy use by fixing targets and objectives to meet policy and better understand data regarding energy use.
• API Q1/Q2: Standards specific to the oil and gas industry that are similar in nature to ISO 9001. API W2 has the explicit requirement for contingency planning. Both API Q1/Q2 make the distinction between corrective and preventative action (something ISO 9001 does not)
• ISO 13485: Similar to ISO 9001 but for medical devices. Has a specific requirement for software validation and requires validation reports to verify for the auditor that it will work as intended. Includes requirement for CFR 21 specific electronic signatures
• ISO 45001: Health and safety, similar to ISO 9001 but with a change in focus to employee safety vs product quality
• ISO 17025: Laboratory testing and calibration
• ASME: Highly focused on product specifications and work instructions. Little emphasis on standard QMS requirements such as nonconformities and corrective action

Quality Principles

There are 7 quality management principles that can help guarantee your organization’s success. These fundamental beliefs, rules, and values are accepted as true and known to improve an organization’s quality management processes.

• Customer Focus: Meet customer expectations and the needs of all interested parties
• Leadership: Create conditions in which people are engaged achieving the organization’s quality goals. Communicate the strategic direction and objectives throughout the organization. Encourage the organization’s commitment to quality.
• Engagement of people: Enhance the capability to create and deliver value through competent, empowered, and engaged employees. Process Approach:** Focus on key processes, align systems through these processes, optimize resource performance, reduce cross-functional barriers, and uphold consistency, effectiveness, and efficiency.
• Improvement: Maintain an ongoing focus on improvement. Monitor, audit, and review the completion and results. Promote and establish improvement objectives at all levels of the organization. Improvement will help identify risks and handle root cause elimination. Evidence-Based Decision Making:** Make decisions based on data analysis and evaluation. Determine and monitor your key data sources. Understand the cause-and-effect relationships. Make decisions and take actions based on evidence. Relationship Management:** Identify and build relationships with the relevant stakeholders who influence an organization’s performance.

Further reading

• What is EQMS?
• What is a Quality Management Process?
• Quality Control vs Assurance
• Quality Compliance vs Management
• 5 Indispensable Quality Management Tools