AccessE11

AccessE11 is a modern 311, and Citizen Issue & Relationship Management platform. It was designed to provide municipalities a simple, cost effective means to manage citizen issues. It includes the right set of features needed for staff and operations; from capturing the right details based on issue type, assigning staff and communicating progress, through to historic data analysis via comprehensive dashboards and reporting.

Video Overview

AccessE11 fosters simplicity, reduced administration effort and cost, and stronger decision making as well as enhanced compliance across four specific focus areas within local government operations.

1. Citizen services, complaint, and issue management
2. Job assignment and tracking
3. Administrative Services: Management, compliance reporting, and evidence-based decision making
4. Citizen Relationship Management: Contact management including tagging and interaction history

AccessE11 Features

Citizen issue management with AccessE11 consists of the digital tools, processes, and automated communications to deal with municipal issues quickly and efficiently. The system provides:

• a simple structure to quickly capture which citizen reported an issue,
• assignment of issues to define what staff member or department is responsible for resolving the issue,
• a centralized location to update and track progress as the issue is worked,
• automation of the communications with key stakeholders through to resolution and,
• visual analysis and reporting to help municipalities understand historic trends, and how to address future issues better and faster.

AccessE11 Target Market

AccessE11 is ideally suited to local governments that serve communities with populations up to 100,000. Key departmental users include:

• Customer Service
• Public Works
• Municipal Code / Bylaw Enforcement
• Facilities Management
• Parks and Recreation

AccessE11 Pricing

The cost of AccessE11 starts at $3,000/year.