Predictive Dialer Software

Get the best predictive dialer software for your business. Compare product reviews, pricing below. Read our buyer’s guide for more help.

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Five9 Screenshot
Five9
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Five9 is an industry leading cloud call center software. Five9 call center software enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more. Smart Dialers give agents more time with live…
Client OS
Web
Deployment
Cloud Hosted
Contact Center Screenshot
Contact Center
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RingCentral Contact Center lets you revolutionize your customer relationships. THis omnichannel system lets you build stronger relationships with CRM software integrations. Start conversations with customers using their preferred communication method such…
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Mac, Web, Windows, iOS, Android
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Cloud or On-Premises
Adversus Dialer Screenshot
The Adversus Dialer is an auto, predictive dialer designed to exceed expectations. Manage campaigns, organize leads, and more with this Cloud-based software. Increase efficiency based on the methods which work best for your business. Start by selecting…
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Starting Price
$90/year
Client OS
Web
Deployment
Cloud Hosted
PhoneBurner Screenshot
PhoneBurner is a power dialer software and CRM designed to help you and your team get more done in less time. PhoneBurner power dials your leads for you, leaves voicemails & emails, and helps you have up to 4x more live conversations every dialing…
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Starting Price
$126/month/user
Client OS
Web
Deployment
Cloud Hosted
SpitFire Dialers Screenshot
SpitFire is the only contact center software offering Cloud, premise, or hybrid calling solutions. Select the right option for your business to get started! The Enterprise Enterprise software package offers all the tools you need to launch blended inbound…
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Starting Price
$100/month/user
Client OS
Web, Windows, iOS, Android
Deployment
Cloud or On-Premises
Talkdesk Outbound Dialer Screenshot
Talkdesk Outbound Dialer is a customer engagement tool that improves agent connect rates and drives more proactive customer engagement. Agent and agentless modes can provide voice and digital channels for personalized customer engagement. Talkdesk…
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Cloud Hosted
Genesys Cloud Screenshot
Genesys Cloud
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Genesys Cloud is an easy to use, all-in-one contact center platform. This seamless tool provides omnichannel communication over phone, email, chat, and social media. Using the genesys Cloud provides better customer satisfaction and happier employees…
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Starting Price
$75/month
Client OS
Mac, Web, Windows, iOS, Android
Deployment
Cloud or On-Premises
XenCALL Screenshot
XenCALL is a hosted, predictive cadialer CRM software for call centers. By using this platform, you can lower your overhead costs through streamlined and automated administrative tasks. Increase agent productivity by reviewing analytic reports and getting…
Client OS
Web
Deployment
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Convoso Screenshot
Convos is an omnichannel contact center software that automates lead follow-up, boosts contact rates, and increases ROI while staying compliant. The solution is designed to convert more with fewer leads, manage the productivity of remote agents, make…
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Web
Deployment
Cloud Hosted

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Predictive Dialer Software Buyer’s Guide

What is Predictive Dialer Software?

Predictive dialer software automates outgoing calls from your business and prioritizes queue communications. The system uses advanced algorithms to determine when to place a call based on agent availability and average call times. If a real person is reached, rather than an answering service, the customized robo dialers direct these outbound calls to the next available agent.

Sometimes part of a telemarketing call center software, predictive dialing software can also operate as a single system. This standalone setup is ideal for any non-call or outreach center business with a high volume of outbound calls. The system is designed to reduce agent idle time and work around the delays typically caused by voicemail and disconnected numbers.

Features of Predictive Dialer Software

  • Outbound call dialing: Predictive dialers can speed up the time between outgoing calls
  • Dialing modes: Set up preferences for how much information agents see before dialing a new contact on an outbound call
  • Lead management: Manage outbound communication with specific leads, ensure communication is between the same agents and customers
  • Queue management: Prioritize different customers or partners by importance in order to respond to everyone in a timely manner
  • Campaign management: Identify the best ways to contact different leads for more effective outreach
  • Call metrics: Analyze call patterns to better understand agent availability; schedule calls around predicted high response times
  • Call monitoring and recording: Listen in on telemarketing calls in real-time and record conversations for posterity
  • Call transferring: Move calls to the most appropriate agent with ease in cases of escalations or different customer needs
  • Caller ID: Identify every inbound call to better route callers to the right agent or department
  • Communication logging: Note how many calls have been made and what the outcomes were
RingCentral Contact Center
Use RingCentral Contact Center to build campaigns based on call metrics.

Predictive Dialer Benefits

There are many benefits to providing your agents with a predictive dialer software:

Faster Outbound Calling

Predictive dialing software allows agents to place calls faster than before. Robo dialers line up the next call while agents are still active on current ones. As soon as they hang up, the system begins dialing the next contact. No more manually looking up numbers through case files or paperwork. Agent productivity will increase almost instantaneously by using a predictive dialing system for your outbound telemarketing.

The higher volume of calls your business makes, the more important it is to have a fast outbound dialing system. Effective telemarketing depends on a high volume of outgoing calls. Manually dialing out costs precious seconds over the course of the day. Automated robo dialing reduces that downtime, allowing for longer phone calls and faster transitions to new leads.

Queue Prioritization

Certain calls are more important than others. Optimize your queue by prioritizing who gets initial calls and callbacks first. A predictive dialer software helps you arrange outbound calls for every agent based on variables you select as important.

Have urgent callbacks which need to be made? Set return calls higher up in your queue. Or adjust your schedule based on local holidays and timezones to ensure a higher pickup rate from important clients.

More Effective Campaigns

By using a predictive dialer system to prioritize calls, you can improve your campaign outreach. Whether you’re in charge of cold calling or telemarketing, assigning the right agent to each lead can make the difference between a sale and a hangup.

Use a predictive dialer software to match the right agents to prospective leads for more effective outreach. Predictive dialers are also capable of calling multiple numbers at once, so agents can field conference calls when necessary. This can speed up sale approvals by including more people on each call.

FInally, predictive dialer software is compatible with customer relationship management or CRM integration for long term campaigns. Instead of using a power dialer to assign calls, you can set up all outreach efforts based on pre-existing client relationships.

Adversus Dialer
Make more effective campaigns with Adversus Dialer.

Reduced Busy Signals

Busy signals, disconnected numbers, and answering machines can all delay your agents’ ability to complete calls. A predictive dialing system with answering machine detection can be set to end calls once a number reaches voicemail or anything other than a live person.

Leaving a voicemail message may be worth it with some leads but not others. Predictive dialing systems let you select which calls can include voicemail and which should just be disconnected.

Predictive Dialers vs Auto Dialers: What’s the Difference?

Predictive dialer software can have some overlaps with power and automatic dialer systems. Both use robo dialers to speed up transitions between one call ending and another starting through automatic call distribution (ACD). However, they are not quite the same. Predictive dialers are designed to give agents control over their outbound calls. Auto dialers instead distribute calls based solely on agent availability. Power dialers attempt to combine the benefits of auto and predictive dialers by assigning calls based on a predetermined availability ratio.

Additionally, auto and power dialers are usually based on talk time. This may be important at contact centers but not your business. A predictive dialer algorithm can be adjusted based on what is an ideal talk time for your type of outreach.

With a predictive dialer system, there’s more control over which agents perform each call. You can base your campaigns on which agents are best suited for each lead. For this reason, predictive dialing software is more appropriate for businesses with a high volume of outbound calls to specific leads while auto dialers are more useful for contact centers which only cold call.

Five9 Software
Measure performance metrics using Five9 software.
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