SpitFire Dialers

SpitFire is the only contact center software offering Cloud, premise, or hybrid calling solutions. Select the right option for your business to get started! The Enterprise Enterprise software package offers all the tools you need to launch blended inbound and outbound call center campaigns. Use a pre-loaded list of numbers, to automatically places outbound calls and connect answered calls to available agents. The predictive dialer also allows the campaign manager to manually increase and decrease the amount of inbound and outbound calls on the fly.

Video Overview

Features

• Fully Blended Outbound and Inbound Calling
• 5 Dialing Modes
• Cloud, Premised Based or Hybrid
• Preamble script with key press
• Works with SIP, PRI, T1 or Analog Lines
• Unlimited Campaigns
• Unlimited Agents
• Unlimited Lists
• Unlimited Custom Fields
• Unlimited Dispositions
• Caller ID Global, by Campaign, by Record
• Transfer Caller ID- Campaign, Global or Customer
• Dynamic Caller ID
• Email based on disposition
• Email recording by disposition
• List Priority & Stacking
• Change lists by number of appointments set
• Unlimited No Call lists
• Export Data - New List, Existing List or Text File
• Alternate Number Dialing
• Automatic redial based on disposition
• Browser-based Manager and Supervisor Interfaces
• Unlimited Workgroups
• CRM Integration- Windows or Browser Based
• Microsoft SQL Database
• Built in DNC Management
• SQL builder tool
• TTS- text to speech add-on
• Move lead based on disposition
• Move lead based on number of attempts
• Skill based routing
• Drop voicemail based on disposition
• CRM Integration (Web & Windows)