SpitFire Dialers
1 Review 2/5 ★ ★ ★ ★ ★Cloud, premise, and hybrid dialers for enterprises
SpitFire is the only contact center software offering Cloud, premise, or hybrid calling solutions. Select the right option for your business to get started! The Enterprise Enterprise software package offers all the tools you need to launch blended inbound and outbound call center campaigns. Use a pre-loaded list of numbers, to automatically places outbound calls and connect answered calls to available agents. The predictive dialer also allows the campaign manager to manually increase and decrease the amount of inbound and outbound calls on the fly.
Video Overview
Features
- Fully Blended Outbound and Inbound Calling
- 5 Dialing Modes
- Cloud, Premised Based or Hybrid
- Preamble script with key press
- Works with SIP, PRI, T1 or Analog Lines
- Unlimited Campaigns
- Unlimited Agents
- Unlimited Lists
- Unlimited Custom Fields
- Unlimited Dispositions
- Caller ID Global, by Campaign, by Record
- Transfer Caller ID- Campaign, Global or Customer
- Dynamic Caller ID
- Email based on disposition
- Email recording by disposition
- List Priority & Stacking
- Change lists by number of appointments set
- Unlimited No Call lists
- Export Data - New List, Existing List or Text File
- Alternate Number Dialing
- Automatic redial based on disposition
- Browser-based Manager and Supervisor Interfaces
- Unlimited Workgroups
- CRM Integration- Windows or Browser Based
- Microsoft SQL Database
- Built in DNC Management
- SQL builder tool
- TTS- text to speech add-on
- Move lead based on disposition
- Move lead based on number of attempts
- Skill based routing
- Drop voicemail based on disposition
- CRM Integration (Web & Windows)
Product Overview
User Reviews of SpitFire Dialers
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Our company utilizes this program for marketing. I have personally used it for 4 full work weeks at this point. The program requires a number of bug fixes. The audio is unreliable at times. Meaning the dialer connects but the audio does not. The app connection is weak and will “pop” you off without warning in mid use. Another issue that appears related to multi use function is the option to manual dial. The option is in working order about half of the time. The option is important for our company’s use due to the need for “local number” display which allows greater response on outbound calls. Unsure the age of this software. With these items repaired it will be a much better tool.
The software loads easily and reliably
Audio reliability for both inbound and outbound calling, strength of connectivity, in app feature reliability such as manual dialing.
