ServiceTitan
3 Reviews 5/5 ★ ★ ★ ★ ★A field service management software and mobile app with real-time technician map tracking and booking features for mid to large-size service businesses.
Product Overview
ServiceTitan is a home service management software and mobile app that gives technicians the tools needed to provide efficient services and improve sales. Users can find customer service information and job history, track equipment and parts inventories, monitor client communication, and track time from anywhere. Features include job booking, quote management, scheduling and dispatching, and a mobile application. The platform provides real-time dashboard analytics and business performance overviews and supports online booking directly from the company’s website or through Google Local Services.Pros
- Has a mobile app for field services
- Offers a wide variety of integrated features
- Provides straightforward customer communication
Cons
- Customization options are limited
- Specific pricing details unavailable without a quote
Target Market
Medium to large field service businesses in industries like HVAC, plumbing, septic, chimney sweeps, garage door service, and electrical services.Video Overview
Key Features
Front Office
- Proposals & quotes
- Dispatching
- Scheduling
- Leads
Field Operations
- Technician app
- Inventory app
- Crew management
- Truck replenishment
CRM
- Client portal
- Technician tracking
- Self-scheduling & payments
- SMS communication
Data Management
- Integration with QuickBooks Online and Sage Intacct
- Invoices
- Payroll
- Reporting and dashboards
- Job costing
Pro Add-Ons
ServiceTitan offers “Pro” products that are specialized add-ons to the core platform. These include:
- Marketing Pro: Enables hyper-targeted email campaigns using customer data; segment audiences and track ROI.
- Scheduling Pro: Has 24/7 online booking and automatically adds jobs to your dispatch board.
- Fleet Pro: Track fuel usage, vehicle maintenance, and driver behavior.
- Dispatch Pro: Optimize routes and automate workflows.
- Pricebook Pro: Manage pricebooks and equipment recommendations to optimize strategies.
- Sales Pro: AI-powered coaching tools record technician-to-customer interactions to help boost your sales.
- Contact Center Pro: Centralize all customer communications in one place from multiple channels for better organization.
Supported Trades
- HVAC
- Plumbing
- Electrical
- Garage Door
- Chimney Sweep
- Roofing
Product Overview
Developer Overview
Related Products
User Reviews of ServiceTitan
Write a Review
John Akhoian
Overall
★★★★★
ServiceTitan Review
February 17th, 2020
• Roles: Purchaser & End User
ServiceTitan helped grow my sales by 70%. We’re on pace to surpass $52M due to ServiceTitan’s tracking and automation, and we’re not letting up.
Pat Langlin
Overall
★★★★★
ServiceTitan Review
February 17th, 2020
• Roles: Purchaser & End User
George dedicated his life to helping his peers in the industry, and ServiceTitan is building the product that this industry deserves.
Bob Minkert
Overall
★★★★★
ServiceTitan Review
February 17th, 2020
• Roles: Purchaser & End User
We’ve nearly doubled revenue since we began using ServiceTitan. It’s simply one of the smartest decisions I’ve ever made.
